D13 (72.29.74.183) : Reseller

**Kayla** · October 12th, 2003, 10:51 PM

This thread is a timeline for all events occuring to the reseller server Dime13.

Each time this server has an issue it will be posted here.

If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email support[at]surpasshosting.com to find the root of your problem.

Thank you.

Dime13 (D13 for short) is located in our data center in Orlando, Florida, USA.

1. Weekly backups are performed on Sunday.

2. We will MANUALLY update cPanel to STABLE builds only. This will ensure that our custom skin, modifications and installations are retained.

As of today these are the specs:

root[at]dime13 [~]# w
01:09:04 up 6 days, 20:29, 2 users, load average: 1.56, 1.94, 1.87

Processor Information
Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel(R) Xeon(TM) CPU 2.40GHz
Processor #1 speed: 2405.475 MHz
Processor #1 cache size: 512 KB

Processor #2 Vendor: GenuineIntel
Processor #2 Name: Intel(R) Xeon(TM) CPU 2.40GHz
Processor #2 speed: 2405.475 MHz
Processor #2 cache size: 512 KB

Processor #3 Vendor: GenuineIntel
Processor #3 Name: Intel(R) Xeon(TM) CPU 2.40GHz
Processor #3 speed: 2405.475 MHz
Processor #3 cache size: 512 KB

Processor #4 Vendor: GenuineIntel
Processor #4 Name: Intel(R) Xeon(TM) CPU 2.40GHz
Processor #4 speed: 2405.475 MHz
Processor #4 cache size: 512 KB

Memory Information
Memory: 2069172k/2097088k available (1814k kernel code, 27492k reserved, 360k data, 304k init, 1179584k highmem)

System Information
Linux dime13.dizinc.com 2.4.26-ow3 #2 SMP Fri Sep 10 04:30:48 EDT 2004 i686 unknown

Sept 2004 D31
Total current bandwidth usage: 77 GB

**patrickb** · December 11th, 2003, 11:47 AM

Dec 11, 2003
Please reference this network announcement about dime13 at this time.

**Kayla** · January 27th, 2004, 11:30 PM

Patrick's icon up there is so suitable for the Server Announcements board. .
Dime13 just had a slow down and red hots across the board. I will update soon with what occured, if the logs show anything obvious. Other than that, will all be resolved soon at any rate.

**patrickb** · March 14th, 2004, 7:22 PM

Earlier today a site located on Dime13 started receiving a huge increase in traffic. They went through over 19 gigs of bandwidth for today alone whereas they were averaging around 350megs/day for the month. This caused a slowdown on dime13 and made it unresponsive. The account has been suspended and we are working with the owners to get them moved off of Dime13 now.

**patrickb** · March 17th, 2004, 1:54 AM

Accounts are going to start transferring to the new upgraded server tonight. Please see D9, D13, and D32 : Move and Upgrade for the pertinent info.

**Kayla** · March 23rd, 2004, 5:10 PM

First, thanks to everyone who has been patient with the move and congrats to everyone who didn't have any problems due to uploading data during the DNS propagation. :yes:

We emailed all users last night (not with the mailing list as it isn't ready, but to the emails you are to keep updated in your client area) that the files were done transferring.

Quote:

> Dime13 move is complete.
>
> Now comes the part where all of you who are using custom DNS
>
> example:
>
> ns1.YourDomainHere.com
> ns2.YourDomainHere.com
>
> How do I know if I am using custom DNS you ask?
>
> if you are using the following DNS for your domains
>
> dns7.dizinc.com
> dns8.dizinc.com
>
> Then you are NOT using custom DNS and you have nothing to worry about as
we have done the work.
>
>
> If you are using custom DNS you MUST go to your registrar and update your
> ns1 and ns2 IP ASAP to the following
>
>
> ns1. 66.194.152.75
>
> ns2. 66.194.152.76
>
>
> All files have been moved
>
> Your new WHM login is as follows:
>
> http://66.194.153.19:2086/
>
> Cpanel:
>
> http://66.194.153.19:2082/
>
>
> Please DO NOT use 216.67.251.107 anymore to add accounts only use it if
you need to get something from the old server. We will leave it up for 2
weeks just to be safe.
>
>
> You may ftp to the IP 66.194.153.19
>
> Please update this info to your clients accordingly
>
> Please do not use the IP 216.67.251.107 for any updating or creating new
accounts or they will not work.
>
>
> http://66.194.153.19/~CpanelUsernameHere/
>
> will also show the site on the new server.
>
>
> Your cooperation is really appreciated here, this server upgrade is well
worth the wait I will assure you

If anyone needs a database moved over, please let support know. We are working very hard to get the tickets that are submitted answered. All of the tickets we have currently have been open for 30 minutes or less, we are caught up pretty well now.

If there are any changes that you uploaded yourself, please reupload them to the new server if it isn't too much trouble. We announced the move was coming up in the forum, so nothing should have been uploaded that was very drastic, in order to save us all quite a few headaches. :yes:

We apologize for any frustrations caused if something did not transfer correctly or if there was any other issue. Please just know that the server your accounts on are now, are in our data center in our own control, and all of our other servers that haven't been moved yet, are going to be moved.
:brief:

-Kayla

Merp · September 8th, 2004, 2:24 PM

Dime13 is currently experiencing issue with segmentation faults.

We have a 3rd level technician working to resolve this issue, and we appreciate everyones patience while we work to resolve this issue.

thank you.

*edit 5:23 Pm EST* Issue resolved. Thank you all for your patience, and understanding.

**Kayla** · March 18th, 2005, 11:33 AM

Please read the information below carefully if you are located on this server.

The old IP is 66.194.153.19

The new IP is 72.29.74.183

IF YOU USE CUSTOM DNS, YOU *MUST* UPDATE YOUR DNS IPs. THIS IS MANDATORY.

ns1 >> 72.29.74.184
ns2 >> 72.29.74.185

If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your

local computer
is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache.

P.S. If you are using an SSL or have a static IP email e

surpasshosting.com with your domain name so we can assign you

a new static IP and make sure your SSL is working correctly.

dns7.dizinc.com
dns8.dizinc.com

**Emmanuel** · January 21st, 2006, 8:38 PM

D13 will have a 2 hour downtime window between
6am and 8am Sunday Jan 22 2006 EST. We will be doing
some movement of racks within the datacenter. We
picked this time which has shown to be the least
traffic on the server. We apologize for any inconvenience.

October 12th, 2003, 10:51 PM	#1 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,699 posts Gave thanks: 943 Thanked 806 times	D13 (72.29.74.183) : Reseller This thread is a timeline for all events occuring to the reseller server Dime13. Each time this server has an issue it will be posted here. If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email support[at]surpasshosting.com to find the root of your problem. Thank you. Dime13 (D13 for short) is located in our data center in Orlando, Florida, USA. 1. Weekly backups are performed on Sunday. 2. We will MANUALLY update cPanel to STABLE builds only. This will ensure that our custom skin, modifications and installations are retained. As of today these are the specs: root[at]dime13 [~]# w 01:09:04 up 6 days, 20:29, 2 users, load average: 1.56, 1.94, 1.87 Processor Information Processor #1 Vendor: GenuineIntel Processor #1 Name: Intel(R) Xeon(TM) CPU 2.40GHz Processor #1 speed: 2405.475 MHz Processor #1 cache size: 512 KB Processor #2 Vendor: GenuineIntel Processor #2 Name: Intel(R) Xeon(TM) CPU 2.40GHz Processor #2 speed: 2405.475 MHz Processor #2 cache size: 512 KB Processor #3 Vendor: GenuineIntel Processor #3 Name: Intel(R) Xeon(TM) CPU 2.40GHz Processor #3 speed: 2405.475 MHz Processor #3 cache size: 512 KB Processor #4 Vendor: GenuineIntel Processor #4 Name: Intel(R) Xeon(TM) CPU 2.40GHz Processor #4 speed: 2405.475 MHz Processor #4 cache size: 512 KB Memory Information Memory: 2069172k/2097088k available (1814k kernel code, 27492k reserved, 360k data, 304k init, 1179584k highmem) System Information Linux dime13.dizinc.com 2.4.26-ow3 #2 SMP Fri Sep 10 04:30:48 EDT 2004 i686 unknown Sept 2004 D31 Total current bandwidth usage: 77 GB

December 11th, 2003, 11:47 AM	#2 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	Dec 11, 2003 Please reference this network announcement about dime13 at this time. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

January 27th, 2004, 11:30 PM	#3 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,699 posts Gave thanks: 943 Thanked 806 times	Patrick's icon up there is so suitable for the Server Announcements board. . Dime13 just had a slow down and red hots across the board. I will update soon with what occured, if the logs show anything obvious. Other than that, will all be resolved soon at any rate. __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

March 14th, 2004, 7:22 PM	#4 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	Earlier today a site located on Dime13 started receiving a huge increase in traffic. They went through over 19 gigs of bandwidth for today alone whereas they were averaging around 350megs/day for the month. This caused a slowdown on dime13 and made it unresponsive. The account has been suspended and we are working with the owners to get them moved off of Dime13 now. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

March 17th, 2004, 1:54 AM	#5 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	Accounts are going to start transferring to the new upgraded server tonight. Please see D9, D13, and D32 : Move and Upgrade for the pertinent info. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

September 8th, 2004, 2:24 PM	#7 (permalink)
Merp Registered User Fresh Surpasser Joined in Jun 2004 8 posts Gave thanks: 0 Thanked 0 times	Dime13 is currently experiencing issue with segmentation faults. We have a 3rd level technician working to resolve this issue, and we appreciate everyones patience while we work to resolve this issue. thank you. edit 5:23 Pm EST Issue resolved. Thank you all for your patience, and understanding.

March 18th, 2005, 11:33 AM	#8 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,699 posts Gave thanks: 943 Thanked 806 times	Please read the information below carefully if you are located on this server. The old IP is 66.194.153.19 The new IP is 72.29.74.183 IF YOU USE CUSTOM DNS, YOU MUST UPDATE YOUR DNS IPs. THIS IS MANDATORY. ns1 >> 72.29.74.184 ns2 >> 72.29.74.185 If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your local computer is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache. P.S. If you are using an SSL or have a static IP email esurpasshosting.com with your domain name so we can assign you a new static IP and make sure your SSL is working correctly. dns7.dizinc.com dns8.dizinc.com

January 21st, 2006, 8:38 PM	#9 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,813 posts Gave thanks: 10 Thanked 131 times	D13 will have a 2 hour downtime window between 6am and 8am Sunday Jan 22 2006 EST. We will be doing some movement of racks within the datacenter. We picked this time which has shown to be the least traffic on the server. We apologize for any inconvenience. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

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