Name Servers

tzs · September 17th, 2003, 6:33 AM

At the moment, both dns7.surpasshosting.com and dns8.surpasshosting.com are rather screwed up. Neither is responding to DNS lookups. They've been broken for well over two hours now. (It's not just DNS, BTW...both machines are accepting TCP connections on all the common ports, such as 22, 25, 80, and 110, but nothing happens. E.g., connect to 110, and you don't get the usual greeting from the POP server, and so on).

dns7 and dns8 are in the same datacenter (theplanet.com). In fact, they are even on the same subnet there.

dns7 and dns8 happen to also be the primary and secondary name servers for several domains hosted by Surpass.

Doesn't having both name servers for a domain be at the same location violate good design?

(Yes, I realize that it probably doesn't matter that much, since the domains that are affected seem to be hosted on those machines, so with the machines hosed, the domains would not be working even if the name servers were OK. Still, I think I'd rather have someone trying to get to my domain have it fail because the server is not responding, rather than fail because they cannot look up the name)

hiro · September 17th, 2003, 8:18 AM

Yes I am facing with same issue. Not only web service, I am not able to retrieve my email.
And friend of mine said they could not send to me an email at all since the dns servers are not pointing out my domain.
It has been a whie...

TheKim · September 17th, 2003, 9:06 AM

Same here. <_<

**clove** · September 17th, 2003, 9:42 AM

Hiro & Kim.. What server are you on? and do you have an open ticket?

hiro · September 17th, 2003, 10:09 AM

Quote:

Originally posted by clove

Sep 17 2003, 7.42 am
Hiro & Kim.. What server are you on? and do you have an open ticket?

Yes I opend a ticket , but not responce yet.
The ticket number is 838ce8. Thanks.

TheKim · September 17th, 2003, 10:11 AM

I opened a ticket as well.

**clove** · September 17th, 2003, 10:43 AM

do you know what servers you are on? in looking around theyre may be a current issue..

hiro · September 17th, 2003, 10:58 AM

Quote:

Originally posted by clove

Sep 17 2003, 8.43 am
do you know what servers you are on? in looking around theyre may be a current issue..

It's 69.56.147.19, and it is up running now.
We can close this issue.

However, I am wondering that what kind of network error ? You guys may not want to tell us detail. I'd like you to tell us that how prevent this problem next time.

**clove** · September 17th, 2003, 11:19 AM

I not support... I just someone trying to help..

September 17th, 2003, 9:42 AM	#4 (permalink)
clove Surpass Fan Excelling Contributor Joined in Jul 2003 Lives in Florida Hosted on D9 833 posts Gave thanks: 0 Thanked 0 times	Hiro & Kim.. What server are you on? and do you have an open ticket? __________________ Clove Surpass Reseller (2+ Years Now!!!) Various Clients on D9 Winner of 2004 Surpassies Most Prolific Award! (& still didnt get my poster hee hee)

September 17th, 2003, 10:43 AM	#7 (permalink)
clove Surpass Fan Excelling Contributor Joined in Jul 2003 Lives in Florida Hosted on D9 833 posts Gave thanks: 0 Thanked 0 times	do you know what servers you are on? in looking around theyre may be a current issue.. __________________ Clove Surpass Reseller (2+ Years Now!!!) Various Clients on D9 Winner of 2004 Surpassies Most Prolific Award! (& still didnt get my poster hee hee)

September 17th, 2003, 11:19 AM	#9 (permalink)
clove Surpass Fan Excelling Contributor Joined in Jul 2003 Lives in Florida Hosted on D9 833 posts Gave thanks: 0 Thanked 0 times	I not support... I just someone trying to help.. __________________ Clove Surpass Reseller (2+ Years Now!!!) Various Clients on D9 Winner of 2004 Surpassies Most Prolific Award! (& still didnt get my poster hee hee)

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September 17th, 2003, 6:33 AM	#1 (permalink)
tzs Registered User Fresh Surpasser Joined in Aug 2003 28 posts Gave thanks: 0 Thanked 0 times	At the moment, both dns7.surpasshosting.com and dns8.surpasshosting.com are rather screwed up. Neither is responding to DNS lookups. They've been broken for well over two hours now. (It's not just DNS, BTW...both machines are accepting TCP connections on all the common ports, such as 22, 25, 80, and 110, but nothing happens. E.g., connect to 110, and you don't get the usual greeting from the POP server, and so on). dns7 and dns8 are in the same datacenter (theplanet.com). In fact, they are even on the same subnet there. dns7 and dns8 happen to also be the primary and secondary name servers for several domains hosted by Surpass. Doesn't having both name servers for a domain be at the same location violate good design? (Yes, I realize that it probably doesn't matter that much, since the domains that are affected seem to be hosted on those machines, so with the machines hosed, the domains would not be working even if the name servers were OK. Still, I think I'd rather have someone trying to get to my domain have it fail because the server is not responding, rather than fail because they cannot look up the name)

September 17th, 2003, 8:18 AM	#2 (permalink)
hiro Registered User Fresh Surpasser Joined in Sep 2003 17 posts Gave thanks: 0 Thanked 0 times	Yes I am facing with same issue. Not only web service, I am not able to retrieve my email. And friend of mine said they could not send to me an email at all since the dns servers are not pointing out my domain. It has been a whie...

September 17th, 2003, 9:06 AM	#3 (permalink)
TheKim Registered User Seasoned Poster Joined in Aug 2003 31 posts Gave thanks: 0 Thanked 0 times	Same here. <_<

September 17th, 2003, 10:11 AM	#6 (permalink)
TheKim Registered User Seasoned Poster Joined in Aug 2003 31 posts Gave thanks: 0 Thanked 0 times	I opened a ticket as well.

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