How to Cancel An Account?

averile · October 15th, 2003, 4:36 PM

Hello B)
I bought an account with surpass, but I wanna cancel it. Can I be paid back? And how do I do that? Last time, I went in my clogin, I clicked on "cancel" and now, my account is 'pending cancel'. Can I know what it means? Does it mean that you'll pay me back on my credit card? Thanks in advance for the answers.

**croc** · October 15th, 2003, 10:50 PM

Hello,

I think you should email : billing

surpasshosting.com

**Kayla** · October 16th, 2003, 1:10 PM

From the support page:

billingsurpasshosting.com
Ask questions about your bill. Update your credit card information if you don't have your order number. If you have a question about opening a new account or cancelling an old one, this is the address you need. You can cancel an account but if you need an upgrade you must email the upgrades address. If you have basically any issue that is not an upgrade, email here.

averile · October 20th, 2003, 6:50 PM

I sent them a message last week and they still haven't answered me. Why?

averile · November 8th, 2003, 7:38 PM

I don't understand why, but billing doesn't want to answer me! I'm tired, I paid for nothing because I don't use my space bought with you...

Please help me... or tell billing to answer me!

**Kayla** · November 8th, 2003, 10:31 PM

Er.. you clicked Cancel in your client area?
Does it still say pending?

October 15th, 2003, 10:50 PM	#2 (permalink)
croc Surpass Fan Comfy Contributor Joined in Sep 2003 188 posts Gave thanks: 0 Thanked 0 times	Hello, I think you should email : billingsurpasshosting.com __________________ Dime23

October 16th, 2003, 1:10 PM	#3 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	From the support page: billingsurpasshosting.com Ask questions about your bill. Update your credit card information if you don't have your order number. If you have a question about opening a new account or cancelling an old one, this is the address you need. You can cancel an account but if you need an upgrade you must email the upgrades address. If you have basically any issue that is not an upgrade, email here. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

November 8th, 2003, 10:31 PM	#6 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Er.. you clicked Cancel in your client area? Does it still say pending? __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

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October 15th, 2003, 4:36 PM	#1 (permalink)
averile Registered User Fresh Surpasser Joined in Oct 2003 3 posts Gave thanks: 0 Thanked 0 times	Hello B) I bought an account with surpass, but I wanna cancel it. Can I be paid back? And how do I do that? Last time, I went in my clogin, I clicked on "cancel" and now, my account is 'pending cancel'. Can I know what it means? Does it mean that you'll pay me back on my credit card? Thanks in advance for the answers.

October 20th, 2003, 6:50 PM	#4 (permalink)
averile Registered User Fresh Surpasser Joined in Oct 2003 3 posts Gave thanks: 0 Thanked 0 times	I sent them a message last week and they still haven't answered me. Why?

November 8th, 2003, 7:38 PM	#5 (permalink)
averile Registered User Fresh Surpasser Joined in Oct 2003 3 posts Gave thanks: 0 Thanked 0 times	I don't understand why, but billing doesn't want to answer me! I'm tired, I paid for nothing because I don't use my space bought with you... Please help me... or tell billing to answer me!

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