Half of my domains are suddenly pointing elsewhere

**pseudoswede** · August 16th, 2007, 10:50 AM

Yesterday, according to my wife, when accessing the homepage of one of my domains, was just a generic homepage with a bunch of ads. A few hours later, it reverted back to the original homepage. I dismissed it as typing in the url wrong (I know, I know, bad husband).

Today, three out of my six domains are affected (www.denverfloorball.com for an example). The affected domains are pointing to 8.15.231.100; whereas the rest are pointing to Dime9 correctly. My customer has two domains--one is affected, the other is not.

Of my six domains, five are registered with 1&1 (three are affected) and one is registered with GoDaddy (was the one affected yesterday). I'm not sure where my customer's domains are registered (but I think with Yahoo).

What could be happening?

P.S. - All of my domains are registered through 2008, and they all still belong to me.

**MarkRH** · August 16th, 2007, 12:05 PM

Something funky is going on here. It's showing a similar website that another guys website was going to. The tracert is showing that it is not going anywhere close to Surpass's network.

Code:

Tracing route to denverfloorball.com [8.15.231.100]
over a maximum of 30 hops:

  1    12 ms    18 ms    25 ms  r74-195-248-1.stl1cmta01.stwrok.ok.dh.suddenlink
.net [74.195.248.1]
  2     9 ms     8 ms     8 ms  cdm-208-180-81-9.ukwn.suddenlink.net [208.180.81
.9]
  3     8 ms     6 ms     3 ms  cdm-208-180-81-1.ukwn.suddenlink.net [208.180.81
.1]
  4    13 ms    17 ms    16 ms  cdm-208-180-80-129.ukwn.suddenlink.net [208.180.
80.129]
  5    26 ms    21 ms    22 ms  cdm-66-76-31-101.lfkn.suddenlink.net [66.76.31.1
01]
  6    28 ms    23 ms    22 ms  cdm-66-76-31-98.lfkn.suddenlink.net [66.76.31.98
]
  7    25 ms    23 ms    23 ms  cdm-66-76-30-141.tylrtx.suddenlink.net [66.76.30
.141]
  8    36 ms    24 ms    30 ms  pvt-172-31-255-254.tyrd.suddenlink.net [172.31.2
55.254]
  9    26 ms    36 ms    25 ms  0.so-7-1-0.cr1.dfw2.us.above.net [64.124.147.13]

 10    24 ms    32 ms    35 ms  so-0-0-0.cr1.dfw2.us.above.net [64.125.29.197]
 11    34 ms    40 ms    33 ms  so-0-2-2.mpr3.iah1.us.above.net [64.125.29.21]
 12    29 ms    28 ms    28 ms  so-0-0-0.mpr4.iah1.us.above.net [64.125.26.14]
 13    41 ms    41 ms    41 ms  so-5-1-0.mpr1.atl6.us.above.net [64.125.29.61]
 14    46 ms    46 ms    53 ms  so-0-0-0.mpr2.atl6.us.above.net [64.125.27.50]
 15    61 ms    63 ms    61 ms  bpr1-so-7-0-0.atlantapaix.savvis.net [208.173.59
.25]
 16    66 ms  1279 ms    68 ms  cr2-loopback.ald.savvis.net [208.172.66.71]
 17    58 ms   110 ms    88 ms  bcs1-so-3-1-0.Washington.savvis.net [208.173.10.
202]
 18    58 ms    57 ms    60 ms  cpr1-pos-9-0.virginiaequinix.savvis.net [208.173
.10.201]
 19    64 ms    64 ms    56 ms  ber1-tenge-2-1.virginiaequinix.savvis.net [204.7
0.193.6]
 20    62 ms    56 ms    59 ms  208.173.11.2
 21    62 ms    57 ms    61 ms  8.15.230.68
 22     *        *        *     Request timed out.
 23     *     ^C

I would go to the registrar of each domain you have and verify that the name servers are set correctly to those that Surpass supplied.

Ahhh... here's the problem, the name servers are set to HDDNS.COM something:

denverfloorball.com
IP Addresses: 72.29.74.171
IP Country: United States
Reverse IP Lookup: IP hosts 528 domains

Hosting Company Name: HDDNS.COM
ICANN Registrar: SCHLUND+PARTNER AG
Creation Date: Oct 14 2004
Expiry Date: Oct 14 2007

Looks as if the reseller's custom DNS domain name expired 2 days ago, so basically the name servers are currently set to something that doesn't exist anymore.

**pseudoswede** · August 16th, 2007, 12:05 PM

Okay. Support just told me that the nameservers were changed from hddns to dizinc and I should update accordingly.

When did this happen, and why weren't we notified via e-mail about this?

What's most frustrating is that I'm dutifully subscribed to my server page, and no where in that thread says we needed to change our nameservers (I don't use custom nameservers).

Updated all of my domains, and they are now pointed correctly to the right pages.

**MarkRH** · August 16th, 2007, 12:13 PM

That question I can't answer. Hmmm.. wonder if hddns.com stood for HostDime DNS? I have no idea, that would be a question too ask in the ticket.

**pseudoswede** · August 16th, 2007, 12:30 PM

There is a similar thread in the Resellers forum.

**Dan** · August 16th, 2007, 7:41 PM

These were actually phased out a couple years ago but we kept them active on our dns server. We were having problems with the dns server these are on and it seems to have just brought this problem to light. So we are trying to change everyone as they open tickets

Sorry for any chaos this has caused!

**Geoff** · August 17th, 2007, 7:09 PM

lol... these changes were originally made, and notified, in like 2004? lol

**Kayla** · August 17th, 2007, 11:22 PM

Yes, we emailed everyone a long time ago about it... and we kept the DNS active for years even after we notified to stop using them.

This was back when we used WHM Autopilot only and we emailed the addresses in that database...

**Kayla** · August 17th, 2007, 11:23 PM

All of our servers are basically consolidated to use dizinc.com DNS... as you can tell here:

[QRSL] Quick Reference Server List

August 16th, 2007, 10:50 AM	#1 (permalink)
pseudoswede Surpass Fan Comfy Contributor Joined in Jun 2003 Lives in Denver Hosted on D9 142 posts Gave thanks: 4 Thanked 3 times	Half of my domains are suddenly pointing elsewhere Yesterday, according to my wife, when accessing the homepage of one of my domains, was just a generic homepage with a bunch of ads. A few hours later, it reverted back to the original homepage. I dismissed it as typing in the url wrong (I know, I know, bad husband). Today, three out of my six domains are affected (www.denverfloorball.com for an example). The affected domains are pointing to 8.15.231.100; whereas the rest are pointing to Dime9 correctly. My customer has two domains--one is affected, the other is not. Of my six domains, five are registered with 1&1 (three are affected) and one is registered with GoDaddy (was the one affected yesterday). I'm not sure where my customer's domains are registered (but I think with Yahoo). What could be happening? P.S. - All of my domains are registered through 2008, and they all still belong to me. __________________ "In the end, everything will be fine - if it is not fine, it is not the end." PseudoSwede larvez.com Dime9 Last edited by pseudoswede; August 16th, 2007 at 10:52 AM..

August 16th, 2007, 12:05 PM	#3 (permalink)
pseudoswede Surpass Fan Comfy Contributor Joined in Jun 2003 Lives in Denver Hosted on D9 142 posts Gave thanks: 4 Thanked 3 times	Okay. Support just told me that the nameservers were changed from hddns to dizinc and I should update accordingly. When did this happen, and why weren't we notified via e-mail about this? What's most frustrating is that I'm dutifully subscribed to my server page, and no where in that thread says we needed to change our nameservers (I don't use custom nameservers). Updated all of my domains, and they are now pointed correctly to the right pages. __________________ "In the end, everything will be fine - if it is not fine, it is not the end." PseudoSwede larvez.com Dime9 Last edited by pseudoswede; August 16th, 2007 at 12:15 PM..

August 16th, 2007, 12:13 PM	#4 (permalink)
MarkRH Race Surpass Super #1 Joined in Jul 2006 Lives in Oklahoma City, OK Hosted on sh102 1,222 posts Gave thanks: 18 Thanked 86 times	That question I can't answer. Hmmm.. wonder if hddns.com stood for HostDime DNS? I have no idea, that would be a question too ask in the ticket. __________________ SH102 : Mark Headrick - Blog - Gallery Pelicar \| Company of Valor \| Mysstie Wolfestar

August 16th, 2007, 12:30 PM	#5 (permalink)
pseudoswede Surpass Fan Comfy Contributor Joined in Jun 2003 Lives in Denver Hosted on D9 142 posts Gave thanks: 4 Thanked 3 times	There is a similar thread in the Resellers forum. __________________ "In the end, everything will be fine - if it is not fine, it is not the end." PseudoSwede larvez.com Dime9

August 16th, 2007, 7:41 PM	#6 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	These were actually phased out a couple years ago but we kept them active on our dns server. We were having problems with the dns server these are on and it seems to have just brought this problem to light. So we are trying to change everyone as they open tickets Sorry for any chaos this has caused! __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

August 17th, 2007, 7:09 PM	#7 (permalink)
Geoff Yabadabadoo Super #1 Joined in Nov 2004 Lives in B.C., Canada Hosted on Dedicated 1,013 posts Gave thanks: 7 Thanked 28 times	lol... these changes were originally made, and notified, in like 2004? lol __________________ Geoff Ellis - Surpass Dedicated Server Customer www.adepttechs.net

August 17th, 2007, 11:22 PM	#8 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Yes, we emailed everyone a long time ago about it... and we kept the DNS active for years even after we notified to stop using them. This was back when we used WHM Autopilot only and we emailed the addresses in that database... __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

August 17th, 2007, 11:23 PM	#9 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	All of our servers are basically consolidated to use dizinc.com DNS... as you can tell here: [QRSL] Quick Reference Server List __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread: