[Answered] HELP! (November 29, 07)

November 29th, 2007, 9:40 AM

"Jordan" from tech support had me re-set my name servers yesterday to correct a problem... which it did for a short time... this morning, however, my domain points at an EMPTY SERVER... it's an account we had bought and are paying for that we WERE going to switch to... but weren't ready yet and had NOT asked for the pointers to be moved anyway!!!

We've been down all morning... and I had an article about my blog published in a national newspaper... and have lost ALL the traffic thanks to this.

Any assistance from ANYONE at Surpass would be greatly appreciated... as they have NOT responded to my submitted ticket or e-mails this morning. XPC-922095

**Alex** · November 29th, 2007, 9:41 AM

looking into this right now...will reply shortly.

**Alex** · November 29th, 2007, 10:26 AM

ticket updated. Why dont you just change the DNS back to the server that you had originally??

November 29th, 2007, 9:40 AM	#1 (permalink)
DoubleDeckerGuy Guest n/a posts	[Answered] HELP! (November 29, 07) "Jordan" from tech support had me re-set my name servers yesterday to correct a problem... which it did for a short time... this morning, however, my domain points at an EMPTY SERVER... it's an account we had bought and are paying for that we WERE going to switch to... but weren't ready yet and had NOT asked for the pointers to be moved anyway!!! We've been down all morning... and I had an article about my blog published in a national newspaper... and have lost ALL the traffic thanks to this. Any assistance from ANYONE at Surpass would be greatly appreciated... as they have NOT responded to my submitted ticket or e-mails this morning. XPC-922095

November 29th, 2007, 9:41 AM	#2 (permalink)
Alex I love Spicy! Excelling Contributor Joined in Jun 2007 Lives in O-t0wn, Flowda 703 posts Gave thanks: 27 Thanked 44 times	looking into this right now...will reply shortly. __________________ Sauce 'em up Surpass Style! <=== Meet Bonzai, my fish.

November 29th, 2007, 10:26 AM	#3 (permalink)
Alex I love Spicy! Excelling Contributor Joined in Jun 2007 Lives in O-t0wn, Flowda 703 posts Gave thanks: 27 Thanked 44 times	ticket updated. Why dont you just change the DNS back to the server that you had originally?? __________________ Sauce 'em up Surpass Style! <=== Meet Bonzai, my fish.

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