Fuyu

Would management please take a look at ticket # PTS-104943

Is there are way to bypass the ticket support system? If the usual methodolgy is to escalate a specific type of job to level 2, level 3 etc. I'd prefer to just jump to the appropriate level (or straight to Ryan or Fazil) instead of waiting on a ticket all * day!

Again, I'm out of time on this project and have missed my prime window of opportunity, sigh. The event that this site was for starts tomorrow...

A bit of a rant as I corrupted the db trying to 'fix' some odd behavior only to suspect that an earlier ticket was closed prematurely...

It happens, but there's a pattern emerging.

Could it be that the script you use to edit vconf/httpdconf settings, the one that appends new entries to the bottom of the list instead of inserting them above/before the primary domain settings, it could be that simply running that script to remove the parked domain in question doesn't handle the exceptional case where an admin had to manually order the serveralias settings...?

I'm not a freshmaker, what do I know.

Again, for the Nth time, I'd like a copy/paste of the vconf settings so that I can reference them in the tickets. I don't want to wait on a ticket for hours to have the admin ask me to tell him exactly what he needs to add, or have him ask for simple confimation of the seemingly obvious which pushes the ticket to the bottom of the stack/next guy in the shift rotation...

Help me help you for crying in a bucket!

Ok. I'll be back in a week. I'm counting on you guys. Fire someone in the name of due diligence/quality assurance/measure x2 cut x1/borrowing of red staplers/putting lotion in baskets...

BTW, how about a specific "Kick This Ticket!" sub forum which all the bosses girlfriends' blackberries are suscribed to? The sooner you're done with work, the sooner you can get back to sipping on Crystal...

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Server: Pass3 (72.29.75.151)

Kayla

O_o

If I only had a girlfriend.

I'll check out what's going on with this ticket.

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Fuyu

Kayla: All you need is here at Surmunity. Girlfriends eat from the icecream carton but complain when you put peanut butter in the jelly.

As far as my issue goes, break out the silver stakes. I've been busy and have just managed to get back to this stage of testing. The issue persists -including not having had anything different explained to me, even though I am an idiot. This time, I've opened two seperate tickets, the chimera approach.

Don't do anything just yet, I don't want pissed off admins asking me what my problem/issue is, especially if I think I have over-documented the issue. I'm just updating my documentation.

I'll check on things in the morning (US EST) and if there is no joy, I'll delete the suspect cPanel account and start over again. That seems to be the simple route.

fury

I had that very argument with my girlfriend today.

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fury™ - not helping the situation since 1987
robmonroe.net | | bullsux.com

Fuyu

#FUS-830104

Eat it. Love it. Live it.

I heart 3rd level support tech Sajna.

We're getting close to a solution and the most prosaic apology and kisskissiness in emaildom.

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Server: Pass3 (72.29.75.151)

Fuyu

Well, they've fixed it again. Finally. How many weeks is this? There are a few diligent admins here and there.

No apology or explanation for their fuck up which blew my schedule to hell.

Seeing as I'm on the cheapest plan, you get what you pay for.

I appreciate the efforts of the admin's in doing their jobs.

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Server: Pass3 (72.29.75.151)