url re-directions for add-on

tcjahn · June 7th, 2004, 10:52 AM

Hello all.

Hopefully someone can give me advice on this, because I'm getting a little frustrated.
I just set up an add-on domain, and set it to be a url redirect to go to a subdomain on my site. That works great... but only on Internet Explorer on a PC.

When I try to access the site through the add-on address using internet explorer on the Mac, or when a friend who as AOL tries to access it, neither she nor I can see the page. It either shows up blank or does not load at all.

Is there a way to rectify this problem? I tried switching it to a url frame, and that didn't work either (which is what I *really* want it to do, but I know frames don't work for everyone... which is why I tried setting it up using the straight url redirect).

Thanks for your help!!!
-T :-)

**Bigjohn** · June 7th, 2004, 11:00 AM

Where did you set up the addon? In Cpanel?

It does take a little while for the modification to get into the DNS cache... so that could be part of the problem.

John

tcjahn · June 7th, 2004, 11:11 AM

Yes, I set it up in Cpanel.

I waited for several days to see if the url frame would work, and it never did.
So yesterday morning I set it to be a url redirect.

Now, when I look at it on the PC (where it always works) I can see it redirect to the correct place. (ex: I type in www.addondomain.com, and it redirects to addondomain.site.com -- with no problem.) So I do know that it is working, but just not in the other browsers.

I even tried clearing my history on the Mac, in case the browser wasn't recognizing the change.

I have the url redirect set up in my manage section in surpassdomains. I also have it set as a url redirect in Cpanel. Should I have it that way? Or should it be in one place and not the other?
-T :-)

**Bigjohn** · June 7th, 2004, 11:30 AM

You should NOT set up any redirect. That may be what is confusing the DNS.

If you create a directory called /domain2

You addon a domain called "domain2.com" and in the addon box you point it to that directory.

That's all you need to do.

John

tcjahn · June 7th, 2004, 11:38 AM

OK, It'll try that.
Maybe it just wasn't taking properly because I've been screwing with it so much.

I did not originally have a redirect there, because I figured it would work automatically. When it didn't, I tired that. I will try to be patient and see how it all works.

How long do you figure I should give it? 24 hrs?
I keep trying things and waiting. And trying something else, and waiting, and now it's like a week and a half since it's not working.

I'm sure it's all my fault... something I did that I wasn't supposed to.
Thanks for being patient with me. I'm inexperienced with the technical stuff, but hopefuly once I learn it, I'll be ok in the future! <g>
-T :-)

**Bigjohn** · June 7th, 2004, 11:58 AM

Here is what I would do...

Remove everything you've done.

Re-add the 'addon domain'

wait 4-6 hours. If it's not working, email support. They might have to clear some of the 'muck' out of the routers, etc. because of the circular redirects you did...

John

tcjahn · June 7th, 2004, 12:36 PM

OMG!
I finally got it to work.

I didn't have to re-add the addon domain. I cleared everything out, though, as you suggested. Then I placed the *folder* directory like you said before.
THAT'S what made it work.
I guess when I had the subdomain in there, that's what was screwing it up, plus my repeated submission in Cpanel. oops.

Thanks so much for the advice. I should come here first before I start messing with things!!
-T :-)

**Bigjohn** · June 7th, 2004, 12:37 PM

Ahh, but it's GOOD to practice juggling with sharp knives... it makes you pay attention!

<GRIN>

John

June 7th, 2004, 10:52 AM	#1 (permalink)
tcjahn Registered User Fresh Surpasser Joined in May 2004 10 posts Gave thanks: 0 Thanked 0 times	url re-directions for add-on Hello all. Hopefully someone can give me advice on this, because I'm getting a little frustrated. I just set up an add-on domain, and set it to be a url redirect to go to a subdomain on my site. That works great... but only on Internet Explorer on a PC. When I try to access the site through the add-on address using internet explorer on the Mac, or when a friend who as AOL tries to access it, neither she nor I can see the page. It either shows up blank or does not load at all. Is there a way to rectify this problem? I tried switching it to a url frame, and that didn't work either (which is what I really want it to do, but I know frames don't work for everyone... which is why I tried setting it up using the straight url redirect). Thanks for your help!!! -T :-)

June 7th, 2004, 11:00 AM	#2 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	Where did you set up the addon? In Cpanel? It does take a little while for the modification to get into the DNS cache... so that could be part of the problem. John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

June 7th, 2004, 11:30 AM	#4 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	You should NOT set up any redirect. That may be what is confusing the DNS. If you create a directory called /domain2 You addon a domain called "domain2.com" and in the addon box you point it to that directory. That's all you need to do. John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

June 7th, 2004, 11:58 AM	#6 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	Here is what I would do... Remove everything you've done. Re-add the 'addon domain' wait 4-6 hours. If it's not working, email support. They might have to clear some of the 'muck' out of the routers, etc. because of the circular redirects you did... John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

June 7th, 2004, 12:36 PM	#7 (permalink)
tcjahn Registered User Fresh Surpasser Joined in May 2004 10 posts Gave thanks: 0 Thanked 0 times	Thank you! OMG! I finally got it to work. I didn't have to re-add the addon domain. I cleared everything out, though, as you suggested. Then I placed the folder directory like you said before. THAT'S what made it work. I guess when I had the subdomain in there, that's what was screwing it up, plus my repeated submission in Cpanel. oops. Thanks so much for the advice. I should come here first before I start messing with things!! -T :-)

June 7th, 2004, 11:11 AM	#3 (permalink)
tcjahn Registered User Fresh Surpasser Joined in May 2004 10 posts Gave thanks: 0 Thanked 0 times	Yes, I set it up in Cpanel. I waited for several days to see if the url frame would work, and it never did. So yesterday morning I set it to be a url redirect. Now, when I look at it on the PC (where it always works) I can see it redirect to the correct place. (ex: I type in www.addondomain.com, and it redirects to addondomain.site.com -- with no problem.) So I do know that it is working, but just not in the other browsers. I even tried clearing my history on the Mac, in case the browser wasn't recognizing the change. I have the url redirect set up in my manage section in surpassdomains. I also have it set as a url redirect in Cpanel. Should I have it that way? Or should it be in one place and not the other? -T :-)

June 7th, 2004, 11:38 AM	#5 (permalink)
tcjahn Registered User Fresh Surpasser Joined in May 2004 10 posts Gave thanks: 0 Thanked 0 times	OK, It'll try that. Maybe it just wasn't taking properly because I've been screwing with it so much. I did not originally have a redirect there, because I figured it would work automatically. When it didn't, I tired that. I will try to be patient and see how it all works. How long do you figure I should give it? 24 hrs? I keep trying things and waiting. And trying something else, and waiting, and now it's like a week and a half since it's not working. I'm sure it's all my fault... something I did that I wasn't supposed to. Thanks for being patient with me. I'm inexperienced with the technical stuff, but hopefuly once I learn it, I'll be ok in the future! <g> -T :-)

June 7th, 2004, 12:37 PM	#8 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	Ahh, but it's GOOD to practice juggling with sharp knives... it makes you pay attention! <GRIN> John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

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