AngryPeasant

I'm starting to get a handle on the whole DNS system finally. I just moved to surpass hosting recently, as a reseller.

At my old host, I got used to using my registrar's name servers and using their control panel to manage DNS records myself.

Now I have the option of using surpass's name servers, so cPanel will manage all the DNS records for me, right?

I admit that I'm a bit of a control freak. I like being able to look at and modify DNS records manually. Is it possible to look at/edit the information in the zone files when I use surpass's NS?

What are some advantages/disadvantages of the two configuration styles?
Using Surpass NS seems pretty simple and straightforward for typical tasks.
When using Surpass NS, could I have something like shortcut.mydomain.com bind to a foreign IP address?

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All your base are belong to us.

patrickb

To answer all of your questions, having your NS set to a different company server adds in a layer of complications, should issues arise. They might not happen often, but when they do, it involves a 3 way communication process that is both time consuming and frustrating for all parties involved.

If you have a particular request, such as making a subdomain.domain.com go to a particular IP address off of our network, all you have to do is email support[at]surpasshosting.com with the information and we will set it up for you.

__________________
Patrick

Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

AngryPeasant

ok, sounds good to me. i shall be migrating my domains to surpass ns real soon.

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All your base are belong to us.

tzs

Out of curiosity, what kind of issue would require 3-way communication? Let's say someone has domain foo.com, and is using bar.net's nameservers (ns1.bar.net and ns2.bar.net).

It seems to me that all they have to do is "dig www.foo.com [at]ns1.bar.net", "dig www.foo.com [at]ns2.bar.net", "dig foo.com MX [at]ns1.bar.net", and similarly [at]ns2.bar.net.

If those all give back the right Suprpass IP addresses, then the issue is at Surpass. If any of them don't give the right Surpass IP addresses, then the issue is at bar.net.

patrickb

Yes, seems simple doesn't it. For us as techs, figuring out where the problem is should be simple. It usually is. However, when the problem is with another company, and you ask the client to contact that company, then many times their techs say it isn't on their end, even when the proof is there. You get 3-way communication. It happens more often than you believe. Of course, sometimes the other techs know what they are doing, and all is fine, but more times than not, it turns into a big email parade.

__________________
Patrick

Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org