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Old October 14th, 2004, 5:48 PM   #10 (permalink)
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yeah it's an add-on domain ill try re-adding it now
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Old October 14th, 2004, 5:58 PM   #11 (permalink)
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doesn't work, have you ever seen anything like this happen before?
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Old October 14th, 2004, 6:10 PM   #12 (permalink)
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If the domain is currently added right as an add-on domain, this certainly needs to be reported to support. It's not a DNS propagation issue since when I request it directly from the domain's nameserver, it gives an error.

And yes, I've had this happen before for a client. Support said that the zone file was corrupt and they fixed it.

Technical info:

Quote:
; <<>> DiG 9.2.4rc5 <<>> [at]66.195.18.170 radclifferiverside.co.uk
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 30945
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;radclifferiverside.co.uk. IN A

;; Query time: 66 msec
;; SERVER: 66.195.18.170#53(66.195.18.170)
;; WHEN: Thu Oct 14 17:09:41 2004
;; MSG SIZE rcvd: 42
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Old October 14th, 2004, 6:11 PM   #13 (permalink)
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so do i report it to surpass or my domain provider?
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Old October 14th, 2004, 6:14 PM   #14 (permalink)
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surpass.
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Old October 14th, 2004, 6:19 PM   #15 (permalink)
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ok thanks ive submitted a ticket
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Old October 14th, 2004, 6:27 PM   #16 (permalink)
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You're welcome. Let us know what happened when they respond.
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Old October 14th, 2004, 6:29 PM   #17 (permalink)
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yeah i will and thanks again everyone!
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Old October 14th, 2004, 8:43 PM   #18 (permalink)
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Quote:
Originally Posted by fleccy
doesn't work, have you ever seen anything like this happen before?
yes.

You may have to ask Support to make the direction for you, because Cpanel's "automatic" domain stuff just does NOT work 100%
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