Leony

I don't know where to post this, but i'm having problem to log in to surpass client area also with domain area, the problem is i couldn't resend the password because i've changed the email address i use when i registered my account before from leony+yacht.ocn.ne.jp to l3ony+yacht.ocn.ne.jp

I have purchased 2 domains on surpass domains and now i want to purchase another one. Could some one help me to reset the password and send them to my new email address ?
And oh I've sent my email to surpass support and domain support about 3 times already since last month but i didn't get any replied.


Thanks.

__________________
Server : Pass5
Domain : bloomingheart.com
Reseller.

sam

Hi leony - did you get any autoreplies when you submitted the tickets?

If not support never got them.

Please submit another ticket using your [at]mac address explaining the siutation with the domain area. if you dont get an autoreply with a ticket ID - post back here.

thanks for your patience.

Leony

No sam, i didn't get any auto replies. That is why i tried about 3 times already.

i'll try again now.

__________________
Server : Pass5
Domain : bloomingheart.com
Reseller.

sam

that makes sense now, because i dont see any tickets from you since september 12th.

if you have to, try a yahoo, or a hotmail account.

this will work out. have faith. thanks for your patience.

Leony

HaH ! finally i get the auto reply tickets, thanks for the follow up Sam

__________________
Server : Pass5
Domain : bloomingheart.com
Reseller.

sam

ok at last! i see your ticket dated this morning. support will tend to it.

thanks again for your patience.

if you ever don't get an autoreply when creating a ticket, please try

desk.surpasshosting.com - and create a ticket there.

and you're welcome.