Can't Send Email From One Account

PaperbagWriter · September 12th, 2003, 9:03 PM

i have set up 3 email addresses.
2 work, 1 doesn't

the other two accounts work fine sending mail from mail.mikemccarron.com
but my other acount, my most important one, doesnt.
not only that but i changed it to my ISP, smtp.comcast.net, whoch use to work sending mail doesn't.

i need to get this fixed :frust:

soon :pleasehelp:

**patrickb** · September 12th, 2003, 9:08 PM

Details details details please!

What email program are you using?
What kind of error messages were you getting when trying to use it?
You changed your email to your ISP? In your email program?

The more info you can provide, the easier it will be to troubleshoot and help.

PaperbagWriter · September 12th, 2003, 9:17 PM

opps i forgot to include this stuff LOL

Mac OSX Mail

http://www.mikemccarron.com/pots/error.jpg

ISP = Internet service provider...smtp.comcast.net
as opposed to mail.mikemccarron.com

**patrickb** · September 12th, 2003, 9:24 PM

Kinda sounds like you may have one little setting off somewhere. Have you tried using your webmail to see if the account can actually be accessed? If it can be accessed there, I would look very closely at your settings in Max OSX Mail. It sounds like either you don't have the Authentication setup for that account, or you have the wrong account name/password for it. Definitely try the webmail first and see, and we can go from there.

PaperbagWriter · September 12th, 2003, 9:31 PM

it used to work.....then it just stopped i didn't change a thing

**clove** · September 13th, 2003, 12:10 AM

Quote:

not only that but i changed it to my ISP, smtp.comcast.net, whoch use to work sending mail doesnt

If you are using your ISP's mail server for outbound and its still not working you should call them (your ISP). if you use your ISP's outbound server it no longer has anything toi do with the surpass servers.

Some ISPs are limiting resources to 3rd party smtp server now adays..

See if your ISP can help you send... If you have to.. Work with them on getting you an account set with them.. If you can send 100% then change the Reply address and you should be back to normal..

If you have recieving problems.. Well thats a whole nother story... :jester:

PaperbagWriter · September 13th, 2003, 1:37 PM

i am more interested in finding out why 2 of my 3 email accounts still work. its just the 1 that doesn't send anything out.

2 of my 3 accounts can send mail to mail.mikemccarron.com (surpass).

**patrickb** · September 13th, 2003, 3:13 PM

So that account can't send mail from mail.mikemccarron.com or using you ISP as the smtp server? Your ISP is probably blocking email that has a From: or Reply: header for a domain other than the ISPs domain. That's standard security practice. As for why you can't send out the email from your mail.mikemccarron.com, I am thinking that if you are sure all your settings are correct, this needs to be a support ticket.

September 12th, 2003, 9:03 PM	#1 (permalink)
PaperbagWriter Registered User Seasoned Poster Joined in Jul 2003 43 posts Gave thanks: 0 Thanked 0 times	i have set up 3 email addresses. 2 work, 1 doesn't the other two accounts work fine sending mail from mail.mikemccarron.com but my other acount, my most important one, doesnt. not only that but i changed it to my ISP, smtp.comcast.net, whoch use to work sending mail doesn't. i need to get this fixed :frust: soon :pleasehelp: __________________ ---------------------------------- Dime13 http://www.baileyswalk.com http://www.mikemccarron.com ----------------------------------

September 12th, 2003, 9:08 PM	#2 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	Details details details please! What email program are you using? What kind of error messages were you getting when trying to use it? You changed your email to your ISP? In your email program? The more info you can provide, the easier it will be to troubleshoot and help. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

September 12th, 2003, 9:17 PM	#3 (permalink)
PaperbagWriter Registered User Seasoned Poster Joined in Jul 2003 43 posts Gave thanks: 0 Thanked 0 times	opps i forgot to include this stuff LOL Mac OSX Mail http://www.mikemccarron.com/pots/error.jpg ISP = Internet service provider...smtp.comcast.net as opposed to mail.mikemccarron.com __________________ ---------------------------------- Dime13 http://www.baileyswalk.com http://www.mikemccarron.com ----------------------------------

September 12th, 2003, 9:24 PM	#4 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	Kinda sounds like you may have one little setting off somewhere. Have you tried using your webmail to see if the account can actually be accessed? If it can be accessed there, I would look very closely at your settings in Max OSX Mail. It sounds like either you don't have the Authentication setup for that account, or you have the wrong account name/password for it. Definitely try the webmail first and see, and we can go from there. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

September 12th, 2003, 9:31 PM	#5 (permalink)
PaperbagWriter Registered User Seasoned Poster Joined in Jul 2003 43 posts Gave thanks: 0 Thanked 0 times	it used to work.....then it just stopped i didn't change a thing __________________ ---------------------------------- Dime13 http://www.baileyswalk.com http://www.mikemccarron.com ----------------------------------

September 13th, 2003, 1:37 PM	#7 (permalink)
PaperbagWriter Registered User Seasoned Poster Joined in Jul 2003 43 posts Gave thanks: 0 Thanked 0 times	i am more interested in finding out why 2 of my 3 email accounts still work. its just the 1 that doesn't send anything out. 2 of my 3 accounts can send mail to mail.mikemccarron.com (surpass). __________________ ---------------------------------- Dime13 http://www.baileyswalk.com http://www.mikemccarron.com ----------------------------------

September 13th, 2003, 3:13 PM	#8 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	So that account can't send mail from mail.mikemccarron.com or using you ISP as the smtp server? Your ISP is probably blocking email that has a From: or Reply: header for a domain other than the ISPs domain. That's standard security practice. As for why you can't send out the email from your mail.mikemccarron.com, I am thinking that if you are sure all your settings are correct, this needs to be a support ticket. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

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