Blacklisted

Code3TJ · January 12th, 2005, 4:24 PM

I'm getting a lot of outgoing email bounced because it appears Dior has been blacklisted. I had a support ticket that was open for nearly a month and then closed without explanation. This is becoming a pain since I'm using phpBB which requires new members to confirm their account via email. I consistantly get bounced email which says:

Quote:

550 Blocked for abuse. Please contact the administrator of your ISP or sending mail service.

What is Surpass doing about this?

**Kayla** · January 12th, 2005, 4:48 PM

What is the rest of the header? What ISP are you sending email to?

Dior is not in any major blacklist so I assume an ISP has it in a private list.

http://dnsstuff.com/tools/ip4r.ch?ip=66.194.152.165

We have no way of checking the thousands of private blacklists, so it is good that you sent us an alert about it, but I can't find it. Please just paste the ISP info here and I will take care of it.

Code3TJ · January 12th, 2005, 5:36 PM

SMTP error from remote mailer after MAIL FROM:<.com> SIZE=2029:
host gateway2.att.net [12.102.240.23]: 550-66.194.152.165 blocked by blacklist.mail.ops.worldnet.att.net.
550 Blocked for abuse. Please contact the administrator of your ISP or sending mail service.

------ This is a copy of the message, including all the headers. ------

Return-path: <>
Received: from jeephor by dior.surpasshosting.com with local (Exim 4.34)
id 1CmDEO-0003Ew-Ol
for jeeprr[at]att.net; Wed, 05 Jan 2005 10:37:52 -0500
From: "Jeep Horizons Admin" <a>
To:
Subject: Re: Forum Registration
X-Mailer: NeoMail 1.26
X-IPAddress: 172.195.10.243
MIME-Version: 1.0
Content-Type: text/plain; charset=iso-8859-1
Message-Id: <E1CmDEO-0003Ew-Ol[at]dior.surpasshosting.com>
Date: Wed, 05 Jan 2005 10:37:52 -0500

*******************************************

SMTP error from remote mailer after RCPT TO:<>:
host xmxpita.excite.com [208.45.133.107]: 554 Service unavailable; Client host [66.194.152.165] blocked using dynablock.excite.com; Your message could not be delivered due to complaints we received regarding the IP address you're using or your ISP. See http://blackholes.excite.com/ Error:
WS-02

------ This is a copy of the message, including all the headers. ------

Return-path: <>
Received: from nobody by dior.surpasshosting.com with local (Exim 4.34)
id 1CWk9a-0007U2-Na
for maico28[at]excite.com; Tue, 23 Nov 2004 18:32:58 -0500
To: maico28[at]excite.com
Subject: New Private Message has arrived
Reply-to:
From:
Message-ID: <f5104732f5c61e5e94c7ebdc5e14593c[at]www.jeephorizons.com>
MIME-Version: 1.0
Content-type: text/plain; charset=iso-8859-1
Content-transfer-encoding: 8bit
Date: Tue, 23 Nov 2004 18:32:58 -0500
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: PHP
X-MimeOLE: Produced By phpBB2

*******************************************

SMTP error from remote mailer after initial connection:
host mailin-04.mx.aol.com [64.12.138.152]: 554-(RLY:B1) The information presently available to AOL indicates this
554-server is generating high volumes of member complaints from AOL's
554-member base. Based on AOL's Unsolicited Bulk E-mail policy at
554-http://www.aol.com/info/bulkemail.html AOL may not accept further
554-e-mail transactions from this server or domain. For more information,
554 please visit http://postmaster.info.aol.com.

------ This is a copy of the message, including all the headers. ------

Return-path: <noreply[at]jeephorizons.com>
Received: from jeephor by dior.surpasshosting.com with local (Exim 4.34)
id 1CY2eE-0002zv-G0
for Mx570[at]aol.com; Sat, 27 Nov 2004 08:29:58 -0500
From: "
Subject: Re: Registration For fourom
X-Mailer: NeoMail 1.26
X-IPAddress: 172.193.237.59
MIME-Version: 1.0
Content-Type: text/plain; charset=iso-8859-1
Message-Id: <E1CY2eE-0002zv-G0[at]dior.surpasshosting.com>
Date: Sat, 27 Nov 2004 08:29:58 -0500

*************************************************
SMTP error from remote mailer after RCPT TO:<>:
host mx-in.internet49.com [69.19.156.147]: 553 Spam Received See:
http://www.dnsbl.sorbs.net/lookup.shtml?66.194.152.165

------ This is a copy of the message, including all the headers. ------

Return-path: <>
Received: from nobody by dior.surpasshosting.com with local (Exim 4.34)
id 1Cbttr-0006qH-K1
for Button[at]internet49.com; Tue, 07 Dec 2004 23:58:03 -0500
To: Undisclosed-recipients:;
Subject: Topic Reply Notification - Death Valley Photos
Reply-to:
Message-ID: <8f25a52ec22b2eb673bdfdd9fa3b715b[at]www.jeephorizons.com>
MIME-Version: 1.0
Content-type: text/plain; charset=iso-8859-1
Content-transfer-encoding: 8bit
Date: Tue, 7 Dec 2004 23:58:03 -0500
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: PHP
X-MimeOLE: Produced By phpBB2

************************************
SMTP error from remote mailer after RCPT TO:<>:
host hrndva-01.mgw.rr.com [65.24.7.12]: 550 #5.1.0 Address rejected.

------ This is a copy of the message, including all the headers. ------

Return-path: <>
Received: from nobody by dior.surpasshosting.com with local (Exim 4.34)
id 1CfLiV-0005Ov-V4
for ; Fri, 17 Dec 2004 12:16:36 -0500
To:
Subject: Welcome to Forums
Reply-to:
From:
Message-ID: <7760f0e014654c1ce829238009a11a4b[at]www.jeephorizons.com>
MIME-Version: 1.0
Content-type: text/plain; charset=iso-8859-1
Content-transfer-encoding: 8bit
Date: Fri, 17 Dec 2004 12:16:35 -0500
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: PHP
X-MimeOLE: Produced By phpBB2

************************************

SMTP error from remote mailer after MAIL FROM:<> SIZE=2280:
host gateway1.att.net [204.127.134.23]: 550-66.194.152.165 blocked by blacklist.mail.ops.worldnet.att.net.
550 Blocked for abuse. Please contact the administrator of your ISP or sending mail service.

------ This is a copy of the message, including all the headers. ------

Return-path: <noreply[at]jeephorizons.com>
Received: from nobody by dior.surpasshosting.com with local (Exim 4.34)
id 1CgeWq-00008R-UQ
for ; Tue, 21 Dec 2004 02:33:56 -0500
To:
Subject: Welcome to Forums
Reply-to:
From:
Message-ID: <d630415757d4cc11f36909d286403030[at]www.jeephorizons.com>
MIME-Version: 1.0
Content-type: text/plain; charset=iso-8859-1
Content-transfer-encoding: 8bit
Date: Tue, 21 Dec 2004 02:33:56 -0500
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: PHP
X-MimeOLE: Produced By phpBB2

********************************

After some back and forth, I think I managed to get myself off SORBS, but these are a few that I just pulled up real quickly.

Code3TJ · January 12th, 2005, 5:40 PM

Oh yeah, they've been bounced by AOL, excite, att.net, internet49.com, hotmail and rr.com to name a few.

Patty · February 10th, 2005, 4:36 PM

Same thing here. Server IP has been blocked in several places and me and my clients can't just rely on our e-mail server. I opened a support ticket on Jan 27, sent it back 3 times and nobody replied yet! Is there any support for members at all??

Can anybody at Surpass please do something about this issue?

Here's the e-mail I sent to support:

Code:

From: Patty Fraga
Date: 01/27/05 12:30:15
To: support[at]surpasshosting.com
Subject: Server IP blocked

Dear Sirs,

Our server IP 66.195.18.24 is being blocked in several places due to SPAM, which hasn't been done by us. 

Please find below the messages we received about that so you can verify and take the proper measures to get our IP out of the blacklists.

Thank you for you attention to this matter and a fastest reply.

----- Forwarded message from Outblaze Postmaster via RT <postmaster[at]outblaze.com> -----
    Date: 25 Jan 2005 08:25:29 -0000
    From: Outblaze Postmaster via RT <postmaster[at]outblaze.com>
Reply-To: postmaster[at]outblaze.com
 Subject: [ST #676791]:postmaster: Please remove IP 
      To: njaf[at]njaf.com

Hi

Please ask your webhosting provider hostdime / dimenoc.com to contact us about
this issue 
regards
postmaster

[njaf[at]njaf.com - Tue Jan 25 04:10:11 2005]:

> IP Address :: 66.195.18.24 (66-195-18-24.dimenoc.com)
> Date Entered :: 2005-01-12 17:14:15
> Reject Reason :: Direct Spam Source> 
> 
> Dear sirs,
> 
> I have the domain njaf.com hosted at this server for about two weeks only.
It's a tech board with about 2500, which we send email to very rarely. But 

----- End forwarded message -----

----- Forwarded message from AOL Postmaster <postmaster[at]aol.com> -----
    Date: Mon, 24 Jan 2005 17:20:25 -0500 (EST)
    From: AOL Postmaster <postmaster[at]aol.com>
Reply-To: postmaster[at]aol.com
 Subject: Your Request Confirmation
      To: njaf[at]njaf.com

--=_alternative 007F1EF286256EAD_=
Content-Type: text/plain;
 charset=us-ascii
Content-Transfer-Encoding: 7bit

Please go to this URL to confirm your Feedback Loop request, with the
confirmation code 1106604703-047613:
http://postmaster.aol.com/cgi-bin/confirm.pl?confirmation_code=1106604703-047613-383746

For more information on this request, please visit our website
or call the AOL Postmaster Helpdesk at 888-212-5537.

This message was requested on the AOL Postmaster Website at: http://postmaster.aol.com.

The request was made Mon Jan 24 17:11:43 2005 by: 200.232.195.54, 200-232-195-54.dsl.telesp.net.br.

IPs listed in the request:
67.19.73.162
66.194.239.64
66.194.239.65
66.194.239.66

Thank You,
AOL Postmaster.

--=_alternative 007F1EF286256EAD_=
Content-Type: text/html;
 charset=us-ascii
Content-Transfer-Encoding: 7bit

Please go to this URL to confirm your Feedback Loop request, with the
confirmation code 1106604703-047613:
<a href="http://postmaster.aol.com/cgi-bin/confirm.pl?confirmation_code=1106604703-047613-383746">http://postmaster.aol.com/cgi-bin/confirm.pl?confirmation_code=1106604703-047613-383746</a>
<br>

<br>
For more information on this request, please visit our website
or call the AOL Postmaster Helpdesk at 888-212-5537.
<p>
This message was requested on the AOL Postmaster Website at: <a href="http://postmaster.aol.com">http://postmaster.aol.com</a>.
<p>
The request was made Mon Jan 24 17:11:43 2005 by: 200.232.195.54, 200-232-195-54.dsl.telesp.net.br.
<p>
IPs listed in the request:
67.19.73.162
66.194.239.64
66.194.239.65
66.194.239.66

<p>
Thank You,<br>
AOL Postmaster.

--=_alternative 007F1EF286256EAD_=--

----- End forwarded message -----

----- Forwarded message from Mail Delivery System <Mailer-Daemon[at]pass21.dizinc.com> -----
    Date: Mon, 24 Jan 2005 13:50:30 -0500
    From: Mail Delivery System <Mailer-Daemon[at]pass21.dizinc.com>
Reply-To: Mail Delivery System <Mailer-Daemon[at]pass21.dizinc.com>
 Subject: Mail delivery failed: returning message to sender
      To: njaf[at]njaf.com

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  b1n2y[at]aol.com
    SMTP error from remote mailer after initial connection:
    host mailin-02.mx.aol.com [205.188.159.217]: 554 (RLY:B2) http://postmaster.info.aol.com/errors/554rlyb2.html

I appreciate if somebody say a word about what's being done about it.

Thank you for your attention.

Patty

**Kayla** · February 10th, 2005, 6:12 PM

http://dnsstuff.com/tools/ip4r.ch?ip=66.195.18.24

This IP is not in any major blacklist.

The problem with AOL cannot be solved except for using your ISPs outgoing mail server.

Our customers who forward their email with us to their AOL account causes the issue. They report an email they receive as spam, but it appears to come from our server- even though it originally came from a completely different server. This is a flaw in AOLs system that causes our IPs to be randomly blocked because our server is a middleman in email delivery. When we asked them about this, they said there was nothing we could do but try to block known spam sources from our servers. We have tried that, but not everyone welcomed the idea because some real email was lost. Thread is here:

AOL Blacklisting Woes, need your opinion please.

**Kayla** · February 10th, 2005, 6:22 PM

This happens to our IPs randomly and it really is a shame.

I see that you tried to sign up to their feedback loop I believe? That is only for server admins. We are indeed signed up to them, and all of the alerts we get don't even help. They are just copies of email our own customers get. They are not spam reports from our servers, they originate from other servers.

The ultimate answer? To not allow our customers to forward their email to any other email address, especially AOL addresses.

But we can't exactly do that.

Patty · February 10th, 2005, 8:18 PM

Thank you for your reply, Kayla. At last I find some kind of answer, since my support ticket has not been replied to. Appreciate your time and effort.

OK, I understand the AOL problem now and it seems there's no solution. Fine then. But what about this outblaze.com? It states the server IP is blacklisted and when I tried to contact them they replied "Please ask your webhosting provider hostdime / dimenoc.com to contact us about this issue". A lot of e-mail is being returned due to this blacklist, so I hope you can contact them and try to resolve at least this one issue.

Looking forward to hearing from you soon.

**Kayla** · February 10th, 2005, 8:20 PM

When I went to spamblock.outblaze.com it said IP not found.

I will email them anyway to see why it happened in the first place. The last issue we had with them was over an email that was not even a spam message, it was reported by someone who was upset over the sender.

Please check their site again for your IP, maybe I am missing out on something here.

January 12th, 2005, 4:48 PM	#2 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,748 posts Gave thanks: 946 Thanked 806 times	What is the rest of the header? What ISP are you sending email to? Dior is not in any major blacklist so I assume an ISP has it in a private list. http://dnsstuff.com/tools/ip4r.ch?ip=66.194.152.165 We have no way of checking the thousands of private blacklists, so it is good that you sent us an alert about it, but I can't find it. Please just paste the ISP info here and I will take care of it. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

January 12th, 2005, 5:36 PM	#3 (permalink)
Code3TJ Registered User Seasoned Poster Joined in Jan 2004 Hosted on Pass51 62 posts Gave thanks: 0 Thanked 0 times	SMTP error from remote mailer after MAIL FROM:<.com> SIZE=2029: host gateway2.att.net [12.102.240.23]: 550-66.194.152.165 blocked by blacklist.mail.ops.worldnet.att.net. 550 Blocked for abuse. Please contact the administrator of your ISP or sending mail service. ------ This is a copy of the message, including all the headers. ------ Return-path: <> Received: from jeephor by dior.surpasshosting.com with local (Exim 4.34) id 1CmDEO-0003Ew-Ol for jeeprr[at]att.net; Wed, 05 Jan 2005 10:37:52 -0500 From: "Jeep Horizons Admin" <a> To: Subject: Re: Forum Registration X-Mailer: NeoMail 1.26 X-IPAddress: 172.195.10.243 MIME-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Message-Id: <E1CmDEO-0003Ew-Ol[at]dior.surpasshosting.com> Date: Wed, 05 Jan 2005 10:37:52 -0500 ***************************************** SMTP error from remote mailer after RCPT TO:<>: host xmxpita.excite.com [208.45.133.107]: 554 Service unavailable; Client host [66.194.152.165] blocked using dynablock.excite.com; Your message could not be delivered due to complaints we received regarding the IP address you're using or your ISP. See http://blackholes.excite.com/ Error: WS-02 ------ This is a copy of the message, including all the headers. ------ Return-path: <> Received: from nobody by dior.surpasshosting.com with local (Exim 4.34) id 1CWk9a-0007U2-Na for maico28[at]excite.com; Tue, 23 Nov 2004 18:32:58 -0500 To: maico28[at]excite.com Subject: New Private Message has arrived Reply-to: From: Message-ID: <f5104732f5c61e5e94c7ebdc5e14593c[at]www.jeephorizons.com> MIME-Version: 1.0 Content-type: text/plain; charset=iso-8859-1 Content-transfer-encoding: 8bit Date: Tue, 23 Nov 2004 18:32:58 -0500 X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: PHP X-MimeOLE: Produced By phpBB2 *************************************** SMTP error from remote mailer after initial connection: host mailin-04.mx.aol.com [64.12.138.152]: 554-(RLY:B1) The information presently available to AOL indicates this 554-server is generating high volumes of member complaints from AOL's 554-member base. Based on AOL's Unsolicited Bulk E-mail policy at 554-http://www.aol.com/info/bulkemail.html AOL may not accept further 554-e-mail transactions from this server or domain. For more information, 554 please visit http://postmaster.info.aol.com. ------ This is a copy of the message, including all the headers. ------ Return-path: <noreply[at]jeephorizons.com> Received: from jeephor by dior.surpasshosting.com with local (Exim 4.34) id 1CY2eE-0002zv-G0 for Mx570[at]aol.com; Sat, 27 Nov 2004 08:29:58 -0500 From: " Subject: Re: Registration For fourom X-Mailer: NeoMail 1.26 X-IPAddress: 172.193.237.59 MIME-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Message-Id: <E1CY2eE-0002zv-G0[at]dior.surpasshosting.com> Date: Sat, 27 Nov 2004 08:29:58 -0500 ********************************************* SMTP error from remote mailer after RCPT TO:<>: host mx-in.internet49.com [69.19.156.147]: 553 Spam Received See: http://www.dnsbl.sorbs.net/lookup.shtml?66.194.152.165 ------ This is a copy of the message, including all the headers. ------ Return-path: <> Received: from nobody by dior.surpasshosting.com with local (Exim 4.34) id 1Cbttr-0006qH-K1 for Button[at]internet49.com; Tue, 07 Dec 2004 23:58:03 -0500 To: Undisclosed-recipients:; Subject: Topic Reply Notification - Death Valley Photos Reply-to: Message-ID: <8f25a52ec22b2eb673bdfdd9fa3b715b[at]www.jeephorizons.com> MIME-Version: 1.0 Content-type: text/plain; charset=iso-8859-1 Content-transfer-encoding: 8bit Date: Tue, 7 Dec 2004 23:58:03 -0500 X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: PHP X-MimeOLE: Produced By phpBB2 ******************************** SMTP error from remote mailer after RCPT TO:<>: host hrndva-01.mgw.rr.com [65.24.7.12]: 550 #5.1.0 Address rejected. ------ This is a copy of the message, including all the headers. ------ Return-path: <> Received: from nobody by dior.surpasshosting.com with local (Exim 4.34) id 1CfLiV-0005Ov-V4 for ; Fri, 17 Dec 2004 12:16:36 -0500 To: Subject: Welcome to Forums Reply-to: From: Message-ID: <7760f0e014654c1ce829238009a11a4b[at]www.jeephorizons.com> MIME-Version: 1.0 Content-type: text/plain; charset=iso-8859-1 Content-transfer-encoding: 8bit Date: Fri, 17 Dec 2004 12:16:35 -0500 X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: PHP X-MimeOLE: Produced By phpBB2 ******************************** SMTP error from remote mailer after MAIL FROM:<> SIZE=2280: host gateway1.att.net [204.127.134.23]: 550-66.194.152.165 blocked by blacklist.mail.ops.worldnet.att.net. 550 Blocked for abuse. Please contact the administrator of your ISP or sending mail service. ------ This is a copy of the message, including all the headers. ------ Return-path: <noreply[at]jeephorizons.com> Received: from nobody by dior.surpasshosting.com with local (Exim 4.34) id 1CgeWq-00008R-UQ for ; Tue, 21 Dec 2004 02:33:56 -0500 To: Subject: Welcome to Forums Reply-to: From: Message-ID: <d630415757d4cc11f36909d286403030[at]www.jeephorizons.com> MIME-Version: 1.0 Content-type: text/plain; charset=iso-8859-1 Content-transfer-encoding: 8bit Date: Tue, 21 Dec 2004 02:33:56 -0500 X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: PHP X-MimeOLE: Produced By phpBB2 ****************************** After some back and forth, I think I managed to get myself off SORBS, but these are a few that I just pulled up real quickly. __________________ Jeep Horizons - Pass51 California Jeeper - Pass51

January 12th, 2005, 5:40 PM	#4 (permalink)
Code3TJ Registered User Seasoned Poster Joined in Jan 2004 Hosted on Pass51 62 posts Gave thanks: 0 Thanked 0 times	Oh yeah, they've been bounced by AOL, excite, att.net, internet49.com, hotmail and rr.com to name a few. __________________ Jeep Horizons - Pass51 California Jeeper - Pass51

February 10th, 2005, 6:12 PM	#6 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,748 posts Gave thanks: 946 Thanked 806 times	http://dnsstuff.com/tools/ip4r.ch?ip=66.195.18.24 This IP is not in any major blacklist. The problem with AOL cannot be solved except for using your ISPs outgoing mail server. Our customers who forward their email with us to their AOL account causes the issue. They report an email they receive as spam, but it appears to come from our server- even though it originally came from a completely different server. This is a flaw in AOLs system that causes our IPs to be randomly blocked because our server is a middleman in email delivery. When we asked them about this, they said there was nothing we could do but try to block known spam sources from our servers. We have tried that, but not everyone welcomed the idea because some real email was lost. Thread is here: AOL Blacklisting Woes, need your opinion please. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

February 10th, 2005, 6:22 PM	#7 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,748 posts Gave thanks: 946 Thanked 806 times	This happens to our IPs randomly and it really is a shame. I see that you tried to sign up to their feedback loop I believe? That is only for server admins. We are indeed signed up to them, and all of the alerts we get don't even help. They are just copies of email our own customers get. They are not spam reports from our servers, they originate from other servers. The ultimate answer? To not allow our customers to forward their email to any other email address, especially AOL addresses. But we can't exactly do that. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

February 10th, 2005, 8:18 PM	#8 (permalink)
Patty Registered User Excelling Contributor Joined in Feb 2005 539 posts Gave thanks: 85 Thanked 24 times	Thank you for your reply, Kayla. At last I find some kind of answer, since my support ticket has not been replied to. Appreciate your time and effort. OK, I understand the AOL problem now and it seems there's no solution. Fine then. But what about this outblaze.com? It states the server IP is blacklisted and when I tried to contact them they replied "Please ask your webhosting provider hostdime / dimenoc.com to contact us about this issue". A lot of e-mail is being returned due to this blacklist, so I hope you can contact them and try to resolve at least this one issue. Looking forward to hearing from you soon. __________________ Patty Pass 57 \| Dime999 \| SH 110 Last edited by Patty; February 10th, 2005 at 8:19 PM..

February 10th, 2005, 8:20 PM	#9 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,748 posts Gave thanks: 946 Thanked 806 times	When I went to spamblock.outblaze.com it said IP not found. I will email them anyway to see why it happened in the first place. The last issue we had with them was over an email that was not even a spam message, it was reported by someone who was upset over the sender. Please check their site again for your IP, maybe I am missing out on something here. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

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