SMTP Server Issues

MM racing · February 12th, 2005, 5:35 PM

Alright so far I am none too impressed with the level of tech support. My outgoing mail will not send because according to Thunderbird the SMTP server is down or refusing connections. This has been the case on two different computers and also happens with Outlook express. It just started happening out of the blue a week ago. The webmail works just fine but not through any sort of normal mail client. I have removed and re added accounts and have the same issues.

Any help or advice would be greatly appreciated.

Ian Macdonald
www.mm-racing.com

graue · February 12th, 2005, 5:46 PM

Many ISPs block outgoing connections on port 25 (the default port for sending mail), unless it's going to the ISP's SMTP server. They do this to cut down on spam. Surpass's SMTP listens on port 26 as well as a workaround, so change the port number to 26 in your email client and see if that helps.

MM racing · February 12th, 2005, 6:14 PM

Thanks. I wondered why it did it on both computers. That solved the problem switching to port 26.

**sam** · February 12th, 2005, 10:30 PM

Thanks for the followup post MM racing.

chan · February 18th, 2005, 12:03 AM

I was having a similar problem, and it seems to be the result of my provider (SBC-YAHOO) putting a filter on port 25.

The port 26 solution didn't work for me, but setting my SMTP server to use SBC's server seems to work.

Also, SBC customers can submit a form to remove the filter on their account at:
http://help.sbcglobal.net/article.php?item=4640

Perhaps other providers offer a similar function.

May I suggest to SURPASS that they create an article on this and add it to their FAQs over on http://www.surpasshosting.com/faq/ ?

If port 26 is an option, or if other providers allow you to "opt-out" of this filter - then you could save your customers & support staff a lot of time by giving them the likely solutions in the FAQ.

I've noticed several threads in this forum revolve around this specific issue.

Presently, there are 0 articles in the Email portion of the FAQ. Offering some solutions there would keep your customers from being so angry once they hit the forums.

Just a suggestion..

**Kayla** · February 18th, 2005, 12:04 AM

Chan, may I quote you in the FAQ?

I will add your advice.

chan · February 18th, 2005, 12:07 AM

I'd be honored

February 18th, 2005, 12:18 AM

Yeah thanks for the information, I never knew of this. Now I'm off to switch mine.

February 12th, 2005, 5:35 PM	#1 (permalink)
MM racing Registered User Fresh Surpasser Joined in Feb 2005 7 posts Gave thanks: 0 Thanked 0 times	SMTP Server Issues Alright so far I am none too impressed with the level of tech support. My outgoing mail will not send because according to Thunderbird the SMTP server is down or refusing connections. This has been the case on two different computers and also happens with Outlook express. It just started happening out of the blue a week ago. The webmail works just fine but not through any sort of normal mail client. I have removed and re added accounts and have the same issues. Any help or advice would be greatly appreciated. Ian Macdonald www.mm-racing.com

February 12th, 2005, 5:46 PM	#2 (permalink)
graue Registered User Comfy Contributor Joined in Dec 2004 Lives in Fairfax, VA, USA Hosted on sh57 247 posts Gave thanks: 0 Thanked 0 times	Many ISPs block outgoing connections on port 25 (the default port for sending mail), unless it's going to the ISP's SMTP server. They do this to cut down on spam. Surpass's SMTP listens on port 26 as well as a workaround, so change the port number to 26 in your email client and see if that helps. __________________ Ben the Benly Benis: the greatest webcomic in existence. (on sh57)

February 18th, 2005, 12:03 AM	#5 (permalink)
chan Registered User Fresh Surpasser Joined in Feb 2005 2 posts Gave thanks: 0 Thanked 0 times	FAQ recommendation I was having a similar problem, and it seems to be the result of my provider (SBC-YAHOO) putting a filter on port 25. The port 26 solution didn't work for me, but setting my SMTP server to use SBC's server seems to work. Also, SBC customers can submit a form to remove the filter on their account at: http://help.sbcglobal.net/article.php?item=4640 Perhaps other providers offer a similar function. May I suggest to SURPASS that they create an article on this and add it to their FAQs over on http://www.surpasshosting.com/faq/ ? If port 26 is an option, or if other providers allow you to "opt-out" of this filter - then you could save your customers & support staff a lot of time by giving them the likely solutions in the FAQ. I've noticed several threads in this forum revolve around this specific issue. Presently, there are 0 articles in the Email portion of the FAQ. Offering some solutions there would keep your customers from being so angry once they hit the forums. Just a suggestion.. Last edited by chan; February 18th, 2005 at 12:05 AM..

February 18th, 2005, 12:04 AM	#6 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,748 posts Gave thanks: 946 Thanked 806 times	Chan, may I quote you in the FAQ? I will add your advice. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

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February 12th, 2005, 6:14 PM	#3 (permalink)
MM racing Registered User Fresh Surpasser Joined in Feb 2005 7 posts Gave thanks: 0 Thanked 0 times	Thanks. I wondered why it did it on both computers. That solved the problem switching to port 26.

February 12th, 2005, 10:30 PM	#4 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	Thanks for the followup post MM racing.

February 18th, 2005, 12:07 AM	#7 (permalink)
chan Registered User Fresh Surpasser Joined in Feb 2005 2 posts Gave thanks: 0 Thanked 0 times	I'd be honored

February 18th, 2005, 12:18 AM	#8 (permalink)
Dark Matter Guest n/a posts	Yeah thanks for the information, I never knew of this. Now I'm off to switch mine.

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