details3

Well, after a couple of days working with surpass helpdesk, my email is now working. To make a long story short, they openned port 26 on their firewall and after making a few changes with outlook 2002 my email is working great. If you want to see if you can access 26, then telnet yourdomain.com 26 and you should get a welcome message. If you do then rock and roll with outlook.

snide

You could always try using another email client that is less problematic than Outlook.

Try Thunderbird from Mozilla.org.

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Dime13 | Pass17

David

have you tried submitting a ticket or just talking about it here in this thread? the support staff won't know about it unless you put in a ticket, as this forum is user to user help

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Evolution-8

I am working with the surpass tech support. I have been using outlook for years, so I will not change what email client I use.

conspirazy

My account now uses Port 26 for sending email. You can change yours to see if it works as follows (for Outlook Express):

1. Click Tools > Account Settings.
2. Select your email account and then click properties.
3. Click the Advanced tab.
4. Change the Outgoing mail (SMTP) to 26.

Try sending a message.

sam

not sure if this was suggested but one other thing to try is replace mail.domain.com with the ip address for both pop3 and smtp.

additionally - what's the network setup like? is this not working from home or at work or what? because many ISPs lately have been locking down port 25.

again, i offer these only as suggestions.

as david says - very few support staff read the forums, hence a lack of a support staff response.