can't receive email!?

danielcrowe86 · June 4th, 2005, 1:00 AM

hi!

under my surpass-hosted website, i'm using neomail. i can send email, but i can't receive it.

www.danielcrowe.org

can anyone help?

**demontech** · June 4th, 2005, 9:06 AM

Yea i can atleast try.
Your mailserver is responding. In the DNS settings at your registrar for your domain. You need to add mail.danielcrowe.org as an MX-record for mail. Usally its MX10. You need todo this so the mail know where to go.

danielcrowe86 · June 4th, 2005, 9:41 AM

okay...so i tried to go in and change that...it said that i am not using surpass' nameservers, even though i am. i looked my domain up on whois, and it said 'transfer prohibited' - would that have anything to do with it?

i don't know very much about websites at all...so if you can still help, i'd greatly appreciate it.

**demontech** · June 4th, 2005, 10:00 AM

Yea Sure. go to your registrar and then go to your controlpanel for the domain. Look after "Registrar-lock" Somewhere in your settings it may differ from registrar to registrar where it is. And uncheck the box. If you are not able to unlock your domain you need to contact your registrar so they can do it for you.

conspirazy · June 4th, 2005, 1:16 PM

I posted this in another topic, but thought it might help someone here

My account now uses Port 26 for sending email. You can change yours to see if it works as follows (for Outlook Express):

1. Click Tools > Account Settings.
2. Select your email account and then click properties.
3. Click the Advanced tab.
4. Change the Outgoing mail (SMTP) to 26.

Try sending a message.

June 4th, 2005, 1:00 AM	#1 (permalink)
danielcrowe86 Registered User Fresh Surpasser Joined in Jun 2005 2 posts Gave thanks: 0 Thanked 0 times	can't receive email!? hi! under my surpass-hosted website, i'm using neomail. i can send email, but i can't receive it. www.danielcrowe.org can anyone help?

June 4th, 2005, 9:06 AM	#2 (permalink)
demontech Demontech Hosting CEO Excelling Contributor Joined in Oct 2004 Lives in Stockholm, Sweden Hosted on PASS39 744 posts Gave thanks: 0 Thanked 3 times	Yea i can atleast try. Your mailserver is responding. In the DNS settings at your registrar for your domain. You need to add mail.danielcrowe.org as an MX-record for mail. Usally its MX10. You need todo this so the mail know where to go. __________________ Sincerely, Demon High Quality Hosting Service Provided By --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

June 4th, 2005, 10:00 AM	#4 (permalink)
demontech Demontech Hosting CEO Excelling Contributor Joined in Oct 2004 Lives in Stockholm, Sweden Hosted on PASS39 744 posts Gave thanks: 0 Thanked 3 times	Yea Sure. go to your registrar and then go to your controlpanel for the domain. Look after "Registrar-lock" Somewhere in your settings it may differ from registrar to registrar where it is. And uncheck the box. If you are not able to unlock your domain you need to contact your registrar so they can do it for you. __________________ Sincerely, Demon High Quality Hosting Service Provided By --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

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June 4th, 2005, 9:41 AM	#3 (permalink)
danielcrowe86 Registered User Fresh Surpasser Joined in Jun 2005 2 posts Gave thanks: 0 Thanked 0 times	okay...so i tried to go in and change that...it said that i am not using surpass' nameservers, even though i am. i looked my domain up on whois, and it said 'transfer prohibited' - would that have anything to do with it? i don't know very much about websites at all...so if you can still help, i'd greatly appreciate it.

June 4th, 2005, 1:16 PM	#5 (permalink)
conspirazy Registered User Fresh Surpasser Joined in Jan 2005 2 posts Gave thanks: 0 Thanked 0 times	I posted this in another topic, but thought it might help someone here My account now uses Port 26 for sending email. You can change yours to see if it works as follows (for Outlook Express): 1. Click Tools > Account Settings. 2. Select your email account and then click properties. 3. Click the Advanced tab. 4. Change the Outgoing mail (SMTP) to 26. Try sending a message.

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