Unable to view webmail after login

zirius1 · September 20th, 2005, 11:24 AM

It appears we are only able to log in partially to our webmail accounts.

Login proceeds normally until the final screen loads and we see none of the mail folders - not even inbox, and "Mail" is not in bold (indicating no new mail). Instead, small part of the usual tree appears. When we click on the word "Mail", only the "filters" option appears -- -- with a new request for login while showing the partial tree.

No amount of log in response makes any difference.It keeps asking for another login.

SMTP is working fine.

What's up?

David
Zirius, Inc.

**demontech** · September 25th, 2005, 2:40 PM

I've just tested my webmail. It's work fine! Test again and if the same problem occur contact support.

**benjamin** · September 25th, 2005, 4:11 PM

Since it's been 5 days you've probably already solved this but it sounds like a problem with your webmail database or installation. Not sure if you're using Horde or one of the other options but I've seen something like this with Horde. Support would need to fix the issue or, if you're not using IMAP, you could try uninstalling and reinstalling your email accounts (making sure you first download any messages in the account, and I like to delete the corresponding Horde folders before reinstalling).

zirius1 · September 25th, 2005, 8:58 PM

Thanks gents.
We had to fix this, and support fixed it after escalating to a senior tech. Took about 6 hours.

**benjamin** · September 25th, 2005, 9:05 PM

Glad to hear the problem is resolved!

September 20th, 2005, 11:24 AM	#1 (permalink)
zirius1 Registered User Fresh Surpasser Joined in Jan 2004 4 posts Gave thanks: 0 Thanked 0 times	Unable to view webmail after login It appears we are only able to log in partially to our webmail accounts. Login proceeds normally until the final screen loads and we see none of the mail folders - not even inbox, and "Mail" is not in bold (indicating no new mail). Instead, small part of the usual tree appears. When we click on the word "Mail", only the "filters" option appears -- -- with a new request for login while showing the partial tree. No amount of log in response makes any difference.It keeps asking for another login. SMTP is working fine. What's up? David Zirius, Inc.

September 25th, 2005, 2:40 PM	#2 (permalink)
demontech Demontech Hosting CEO Excelling Contributor Joined in Oct 2004 Lives in Stockholm, Sweden Hosted on PASS39 744 posts Gave thanks: 0 Thanked 3 times	I've just tested my webmail. It's work fine! Test again and if the same problem occur contact support. __________________ Sincerely, Demon High Quality Hosting Service Provided By --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

September 25th, 2005, 4:11 PM	#3 (permalink)
benjamin Sur, pass the salt Excelling Contributor Joined in Sep 2005 Lives in kayla's dvd-rw tray Hosted on Pass44 802 posts Gave thanks: 44 Thanked 53 times	Since it's been 5 days you've probably already solved this but it sounds like a problem with your webmail database or installation. Not sure if you're using Horde or one of the other options but I've seen something like this with Horde. Support would need to fix the issue or, if you're not using IMAP, you could try uninstalling and reinstalling your email accounts (making sure you first download any messages in the account, and I like to delete the corresponding Horde folders before reinstalling). __________________ Benjamin Server: Pass44

September 25th, 2005, 9:05 PM	#5 (permalink)
benjamin Sur, pass the salt Excelling Contributor Joined in Sep 2005 Lives in kayla's dvd-rw tray Hosted on Pass44 802 posts Gave thanks: 44 Thanked 53 times	Glad to hear the problem is resolved! __________________ Benjamin Server: Pass44

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September 25th, 2005, 8:58 PM	#4 (permalink)
zirius1 Registered User Fresh Surpasser Joined in Jan 2004 4 posts Gave thanks: 0 Thanked 0 times	Thanks gents. We had to fix this, and support fixed it after escalating to a senior tech. Took about 6 hours.

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