Question

secondsight08 · November 10th, 2005, 8:23 PM

I just recently returned to using surpass after a year, but I thought your other e-mail users could type in mail.domain.com then log in and pick their appropriate program. Now, it won't work... try it yourself and see the evil teal and orange page I get.

mail.brokenaria.com

Is there a setting I need to change or can it no longer be done? I'm good at the design end, not the technical end. Thanks so much!

**ozzy** · November 10th, 2005, 8:41 PM

try using http://brokenaria.com/webmail

secondsight08 · November 10th, 2005, 9:38 PM

I can log in with my main account but not any other account using that. It's still claiming the mail.brokenaria.com is not configured.

**frustrated**

And I can't set up Outlook or Thunderbird until it is.

Thanks though, Ozzy.

**benjamin** · November 10th, 2005, 10:10 PM

In case you haven't tried this: with your main account all you need is the user name but with any other email addresses, you need the full email address: user

domainname.com. You cannot leave out the domain.

EDIT: The same thing applies to Outlook/Thunderbird/Etc.

**DewKnight** · November 11th, 2005, 2:40 AM

you can also use user+domain.com if the

doesn't work

**David** · November 11th, 2005, 3:07 AM

I think that's the way I have to do it, is with the + symbol.

secondsight08 · November 11th, 2005, 12:43 PM

It's still not working. When I triend sending mail out of Thunderbird using smtp.brokenaria.com it said the site is down or not configured correctly. Could it actually not be configured or am I seriously screwing up somewhere? If it is screwed up who do you think would be best to call or e-mail? Now, the webmail is working if I log in at www.brokenaria.com/webmail using the addresses.

**ozzy** · November 11th, 2005, 12:53 PM

your smtp address should be mail.brokenaria.com, not smtp.brokenaria.com. your pop address would be the same. this should all be in your welcome email.

**benjamin** · November 11th, 2005, 1:01 PM

Quote:

Originally Posted by ozzy

your smtp address should be mail.brokenaria.com, not smtp.brokenaria.com. your pop address would be the same. this should all be in your welcome email.

Exactly. And if that doesn't work, then it could be your ISP blocks SMTP and you have to use their SMTP server (or an alternate port if Surpass has enabled it on your server).

November 10th, 2005, 8:23 PM	#1 (permalink)
secondsight08 Registered User Fresh Surpasser Joined in Oct 2004 Lives in Maryland 15 posts Gave thanks: 0 Thanked 0 times	Question I just recently returned to using surpass after a year, but I thought your other e-mail users could type in mail.domain.com then log in and pick their appropriate program. Now, it won't work... try it yourself and see the evil teal and orange page I get. mail.brokenaria.com Is there a setting I need to change or can it no longer be done? I'm good at the design end, not the technical end. Thanks so much! __________________ "I finally know what fear is. Fear is the desire to change your life forever... the moment before that desire comes true."

November 10th, 2005, 8:41 PM	#2 (permalink)
ozzy Surpass Fan Excelling Contributor Joined in Feb 2005 Lives in california Hosted on kramer 916 posts Gave thanks: 0 Thanked 0 times	try using http://brokenaria.com/webmail __________________ ozzy djodesigns.com Server = kramer "mi surpass es su surpass"

November 10th, 2005, 9:38 PM	#3 (permalink)
secondsight08 Registered User Fresh Surpasser Joined in Oct 2004 Lives in Maryland 15 posts Gave thanks: 0 Thanked 0 times	I can log in with my main account but not any other account using that. It's still claiming the mail.brokenaria.com is not configured. frustrated And I can't set up Outlook or Thunderbird until it is. Thanks though, Ozzy. __________________ "I finally know what fear is. Fear is the desire to change your life forever... the moment before that desire comes true."

November 10th, 2005, 10:10 PM	#4 (permalink)
benjamin Sur, pass the salt Excelling Contributor Joined in Sep 2005 Lives in kayla's dvd-rw tray Hosted on Pass44 802 posts Gave thanks: 44 Thanked 53 times	In case you haven't tried this: with your main account all you need is the user name but with any other email addresses, you need the full email address: userdomainname.com. You cannot leave out the domain. EDIT: The same thing applies to Outlook/Thunderbird/Etc. __________________ Benjamin Server: Pass44

November 11th, 2005, 2:40 AM	#5 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,803 posts Gave thanks: 101 Thanked 196 times	you can also use user+domain.com if the doesn't work __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

November 11th, 2005, 3:07 AM	#6 (permalink)
David is surrounded by retards. Resident. Joined in Mar 2004 Lives in fear of Obama. Hosted on Pass 7 13,082 posts Gave thanks: 8 Thanked 33 times	I think that's the way I have to do it, is with the + symbol. __________________

November 11th, 2005, 12:43 PM	#7 (permalink)
secondsight08 Registered User Fresh Surpasser Joined in Oct 2004 Lives in Maryland 15 posts Gave thanks: 0 Thanked 0 times	It's still not working. When I triend sending mail out of Thunderbird using smtp.brokenaria.com it said the site is down or not configured correctly. Could it actually not be configured or am I seriously screwing up somewhere? If it is screwed up who do you think would be best to call or e-mail? Now, the webmail is working if I log in at www.brokenaria.com/webmail using the addresses. __________________ "I finally know what fear is. Fear is the desire to change your life forever... the moment before that desire comes true." Last edited by secondsight08; November 11th, 2005 at 12:49 PM..

November 11th, 2005, 12:53 PM	#8 (permalink)
ozzy Surpass Fan Excelling Contributor Joined in Feb 2005 Lives in california Hosted on kramer 916 posts Gave thanks: 0 Thanked 0 times	your smtp address should be mail.brokenaria.com, not smtp.brokenaria.com. your pop address would be the same. this should all be in your welcome email. __________________ ozzy djodesigns.com Server = kramer "mi surpass es su surpass"

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