supadupacheez

I am having trouble with my email account on Surpass:

I am unable to receive emails from this domain chevelles.com. The sender is receiving this error on the bounceback:

SMTP error from remote mail server after RCPT TO:<xxxxxxxxmucksgarage.com>:
host mucksgarage.com [66.7.202.21]: 451 Could not complete sender verify callout:
retry timeout exceeded


(I replaced the my email address with xxxxxxx to keep spammers away).

As far as I can tell, this is the only domain having trouble sending to me. I receive no indication in Horde that an email was received or bounced...nothing. I can send via this account and receive from others. I have no filters/whitelist/blacklist/spamassassin enabled or configured so I don't think that is the problem. The emails in question are automatic notifications from the forums.

Any help would be appreciated.

Thanks!

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My domain: www.mucksgarage.com
My Gallery: http://www.mucksgarage.com/NVMYMalibu/main.php
Server: SH110

deastwood

there is a setting in whm (which surpass have control of) that requests that any emails come into the server can be traced to their actual server, what this basically means is that the server is trying to trace the destination of the email to what should be its server but its failing so it gets rejected. This suggests that the person trying to send it has there email setup incorrectly, what kind of account is it coming from (free eg yahoo gmail hotmail or other)

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supadupacheez

deastwood,

The email is from a moderator for a major muscle car forum that I am a member of. It is from the domain of the forums www.chevelles.com and the emails are just subscription notifications from when a new post is received in a thread that I subscribe to. Definitely not spam and this works for me on all of my other email accounts (free and otherwise).

Thanks

__________________
My domain: www.mucksgarage.com
My Gallery: http://www.mucksgarage.com/NVMYMalibu/main.php
Server: SH110

deastwood

thanks for the extra info, i have a feeling it is what i said above, the best thing todo in this situation where we are all only users is drop a ticket to the helpdesk, i thought i might be able to help but it appears not.

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MoneyScience - Latest Project

NovaRod

I'm also having the same problem...opened ticket with Surpass Support!

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