Email issues with reseller hosting account

LocalHosting · August 15th, 2007, 3:24 PM

Hello,

My name is Jeremy Wallace, and I currently have a reseller hosting account on pass8.

I am frequently being bombarded with customer's complaining about their email accounts. The common complaint is that some emails don't come through, when they know that someone has sent them one. Does the server ever go down for a moment, and then loses the incoming emails?

Apparently the senders get a message something like what I have attached below.

All of my emails are always recieved through (my email is on pass8), and I never have any problems but my customers are convinced that the email accounts they have are faulty and are not recieving all of the emails that are sent to them.

What can I say, or do to either fix this problem, or to ease their worries?

Thank you!

Jeremy Wallace
www.businessvictoria.ca
www.localhosting.ca

-----Original Message-----
From: Mail Delivery System [mailto:Mailer-Daemon

pass8.dizinc.com]
Sent: Wednesday, August 15, 2007 5:44 AM
To: email address
Subject: Warning: message 1IJVsz-0001By-24 delayed 96 hours

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 96 hours on the queue on pass8.dizinc.com.

The message identifier is: 1IJVsz-0001By-24
The subject of the message is: FW: How are YOU??From Ron Pelletier
The date of the message is: Fri, 10 Aug 2007 08:54:34 -0600

The address to which the message has not yet been delivered is:

email address

No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you

**Bigjohn** · August 15th, 2007, 7:01 PM

Open a ticket with support. It seems like perhaps the mail delivery agent on PASS8 has either forgotten about your email address, or the target mail box is full...

August 15th, 2007, 3:24 PM	#1 (permalink)
LocalHosting Registered User Fresh Surpasser Joined in Aug 2007 1 posts Gave thanks: 0 Thanked 0 times	Email issues with reseller hosting account Hello, My name is Jeremy Wallace, and I currently have a reseller hosting account on pass8. I am frequently being bombarded with customer's complaining about their email accounts. The common complaint is that some emails don't come through, when they know that someone has sent them one. Does the server ever go down for a moment, and then loses the incoming emails? Apparently the senders get a message something like what I have attached below. All of my emails are always recieved through (my email is on pass8), and I never have any problems but my customers are convinced that the email accounts they have are faulty and are not recieving all of the emails that are sent to them. What can I say, or do to either fix this problem, or to ease their worries? Thank you! Jeremy Wallace www.businessvictoria.ca www.localhosting.ca -----Original Message----- From: Mail Delivery System [mailto:Mailer-Daemonpass8.dizinc.com] Sent: Wednesday, August 15, 2007 5:44 AM To: email address Subject: Warning: message 1IJVsz-0001By-24 delayed 96 hours This message was created automatically by mail delivery software. A message that you sent has not yet been delivered to one or more of its recipients after more than 96 hours on the queue on pass8.dizinc.com. The message identifier is: 1IJVsz-0001By-24 The subject of the message is: FW: How are YOU??From Ron Pelletier The date of the message is: Fri, 10 Aug 2007 08:54:34 -0600 The address to which the message has not yet been delivered is: email address No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you

August 15th, 2007, 7:01 PM	#2 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,395 posts Gave thanks: 28 Thanked 94 times	Open a ticket with support. It seems like perhaps the mail delivery agent on PASS8 has either forgotten about your email address, or the target mail box is full... __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

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