ZulloP

When registering a new account at Surpass I used a specific eMail address in order to get all email messages about the new account information. Now, modifying the email address from my profile, in Surpass billing system, seems that the system records the new email address in the profile information but every time I submit a ticket, the answer notification will be sent to the old email address instead.

What to do? This is becoming really annoing as:

• The email address used during registration is no more available so I do not receive any reply notification.
• Every time there is a new message in the ticket system, there is a Mail Delivery Error message logged in the ticket itself.
• Every time I create a ticket I also get few extra lines in the reply saying: you should modify your email address in your billing profile.

I opened a ticket 2 months ago (tkt#SZZ-908598), asking if this can be fixed and the reply was:
Do I have to give up or do you think this can be fixed somehow? Honestly I do not see this issue so complicated to fix... what do you think?

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Account ID: digitala :: Gold Reseller on pass72
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Mark

You will need to register a new help desk account under your new email address in order to receive replies at that address.

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Mark
Surpass Hosting Developer
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