Surpass again bouncing emails from American Express

kdanieli · August 28th, 2007, 5:31 PM

This is an old issue that has come back to life after many months. American Express is sending me valid emails to my surpass address and surpass is bouncing the emails. Please fix this.

**DewKnight** · August 28th, 2007, 5:53 PM

Have you filed a ticket about this yet? We can't do anything here since it's just a user-to-user forum. Make sure to let support know the server you are on, and it might help to provide them with a copy of the bounced message, including all headers.

http://desk.surpasshosting.com

kdanieli · August 28th, 2007, 6:12 PM

I have reopened the ticket. There is no bounced email message to send them. When I submit a ticket on my account, shouldn't support be able to tell which server I'm on? thanks.

Ticket ID: RIG-332135

**MarkRH** · August 29th, 2007, 2:59 AM

I ran some check against my domain awhile back and it complained about me not having a postmaster and abuse email accounts, I just made forwarding accounts for both.

That might help in receiving some bouncebacks you might not otherwise get.

Might also check your server's IP at spamhaus.org just to make sure it's not on any of their lists. That can cause bouncebacks before it even reaches Surpass.

I had that problem when I first started over a year ago.

But yeah, would be nice to see headers of the messages that bounced back to them to see how far it really got. Hopefully they can get it straightened out.

kdanieli · September 5th, 2007, 5:03 PM

Again today I logged onto American Express.com and Amex reported that Surpass had bounced valid emails that Amex had sent to me.

**Geoff** · September 13th, 2007, 1:28 AM

Quote:

Originally Posted by kdanieli

Again today I logged onto American Express.com and Amex reported that Surpass had bounced valid emails that Amex had sent to me.

have you done what they suggested?

telling us the problem isnt fixed doesnt do anything if you havent taken any action to get it fixed.

snide · September 13th, 2007, 12:44 PM

Quote:

Originally Posted by kdanieli

American Express is sending me valid emails to my surpass address and surpass is bouncing the emails. Please fix this.

This isn't a fix for the server issues, but perhaps you should use an ISP email address for your very important emails. These servers occasionally get black-listed because of the actions of SPAMMERS that get on them.

**Sentinel** · September 13th, 2007, 1:02 PM

I am not the OP but I think the reason the emails in question are being bounced is that AmEx is using a non-existant email address for their outbound notices such as "noreply

domain.com" like other companies do so that they don't get replies back to an email address that is not monitored.

As a result Surpass is bouncing the incoming email because there is no such email account as "noreply" at the domain "domain.com". So since the incoming email address is essentially bogus the email server here bounces it.

I could be wrong but I think that is the issue.

ecsuser · September 14th, 2007, 2:44 PM

Sentinel you are exactly right. And it gets worse.

I host many websites on my reseller account that have domains with an MX record that points to their Exchange server at their physical location. Whether I use Surpass DNS or external DNS, I cannot recieve mail from their Exchange server because my own email resides on the same server as their website and the Surpass server thinks my clients mail server is local and of course - there are no valid email addresses. Surpass doesn't just bounce them, it disposes of them.

This practice is a problem and IMO the policy should be relaxed. We have no control over American Express, Adobe (online PDF creator) and VOIP.com for example.

BTW it's not just Surpass, I have a Verio website that behaves the same way.

Regards
ECSUser

August 28th, 2007, 5:31 PM	#1 (permalink)
kdanieli Registered User Comfy Contributor Joined in Nov 2006 Hosted on SH107 105 posts Gave thanks: 8 Thanked 0 times	Surpass again bouncing emails from American Express This is an old issue that has come back to life after many months. American Express is sending me valid emails to my surpass address and surpass is bouncing the emails. Please fix this.

August 28th, 2007, 5:53 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,810 posts Gave thanks: 101 Thanked 198 times	Have you filed a ticket about this yet? We can't do anything here since it's just a user-to-user forum. Make sure to let support know the server you are on, and it might help to provide them with a copy of the bounced message, including all headers. http://desk.surpasshosting.com __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

August 28th, 2007, 6:12 PM	#3 (permalink)
kdanieli Registered User Comfy Contributor Joined in Nov 2006 Hosted on SH107 105 posts Gave thanks: 8 Thanked 0 times	I have reopened the ticket. There is no bounced email message to send them. When I submit a ticket on my account, shouldn't support be able to tell which server I'm on? thanks. Ticket ID: RIG-332135 Last edited by kdanieli; August 28th, 2007 at 6:14 PM..

August 29th, 2007, 2:59 AM	#4 (permalink)
MarkRH Race Surpass Super #1 Joined in Jul 2006 Lives in Oklahoma City, OK Hosted on sh102 1,222 posts Gave thanks: 18 Thanked 86 times	I ran some check against my domain awhile back and it complained about me not having a postmaster and abuse email accounts, I just made forwarding accounts for both. That might help in receiving some bouncebacks you might not otherwise get. Might also check your server's IP at spamhaus.org just to make sure it's not on any of their lists. That can cause bouncebacks before it even reaches Surpass. I had that problem when I first started over a year ago. But yeah, would be nice to see headers of the messages that bounced back to them to see how far it really got. Hopefully they can get it straightened out. __________________ SH102 : Mark Headrick - Blog - Gallery Pelicar \| Company of Valor \| Mysstie Wolfestar

September 5th, 2007, 5:03 PM	#5 (permalink)
kdanieli Registered User Comfy Contributor Joined in Nov 2006 Hosted on SH107 105 posts Gave thanks: 8 Thanked 0 times	again Again today I logged onto American Express.com and Amex reported that Surpass had bounced valid emails that Amex had sent to me.

September 13th, 2007, 1:02 PM	#8 (permalink)
Sentinel Surpass Fan On a golden path... Joined in Mar 2006 Hosted on SH100 457 posts Gave thanks: 74 Thanked 17 times	I am not the OP but I think the reason the emails in question are being bounced is that AmEx is using a non-existant email address for their outbound notices such as "noreplydomain.com" like other companies do so that they don't get replies back to an email address that is not monitored. As a result Surpass is bouncing the incoming email because there is no such email account as "noreply" at the domain "domain.com". So since the incoming email address is essentially bogus the email server here bounces it. I could be wrong but I think that is the issue. __________________ SH100 , SH131 & SH124

September 14th, 2007, 2:44 PM	#9 (permalink)
ecsuser Registered User Fresh Surpasser Joined in May 2005 23 posts Gave thanks: 0 Thanked 0 times	Sentinel you are exactly right. And it gets worse. I host many websites on my reseller account that have domains with an MX record that points to their Exchange server at their physical location. Whether I use Surpass DNS or external DNS, I cannot recieve mail from their Exchange server because my own email resides on the same server as their website and the Surpass server thinks my clients mail server is local and of course - there are no valid email addresses. Surpass doesn't just bounce them, it disposes of them. This practice is a problem and IMO the policy should be relaxed. We have no control over American Express, Adobe (online PDF creator) and VOIP.com for example. BTW it's not just Surpass, I have a Verio website that behaves the same way. Regards ECSUser

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