Email Disappearance

jerseygirl · January 20th, 2004, 7:35 PM

Is there any way that if I go to neomail, see that I have messages, then exit out and return later, that they might be missing?

I'm being told by a gal using an email addy off my server that she went into her account one night, then had to leave, and when she came back, the messages were completely gone.

I checked the trash, they aren't there and she wouldn't delete them knowingly. Is there ANY possibility something else could have happened?

Thanks,
Anne

**Emmanuel** · January 20th, 2004, 11:06 PM

Anne,

if she had or someone else has her email checked via outlook like pop or smtp

then they are pulled off the server to the pc with outlook

jerseygirl · January 21st, 2004, 9:49 PM

Quote:

Originally posted by Emmanuel

Jan 20 2004, 10.06 pm
Anne,

if she had or someone else has her email checked via outlook like pop or smtp

then they are pulled off the server to the pc with outlook

No one has it set to download to outlook or any other email program like that, unfortunately. I have outlook configured with my accounts, but this account was specifically made to check from the web.

Bummer!

January 20th, 2004, 11:06 PM	#2 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,824 posts Gave thanks: 10 Thanked 134 times	Anne, if she had or someone else has her email checked via outlook like pop or smtp then they are pulled off the server to the pc with outlook __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

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January 20th, 2004, 7:35 PM	#1 (permalink)
jerseygirl Registered User Fresh Surpasser Joined in Nov 2003 2 posts Gave thanks: 0 Thanked 0 times	Is there any way that if I go to neomail, see that I have messages, then exit out and return later, that they might be missing? I'm being told by a gal using an email addy off my server that she went into her account one night, then had to leave, and when she came back, the messages were completely gone. I checked the trash, they aren't there and she wouldn't delete them knowingly. Is there ANY possibility something else could have happened? Thanks, Anne

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