Register or have you forgotten your password?
Learn how to get the most out of Surmunity - read our forum tips here!
| Welcome! Please register to access all of our features.
| Email General questions, webmail, mailing lists. |
 |
|
|
LinkBack | Thread Tools | Search this Thread | Rate Thread |
April 17th, 2008, 11:09 PM
|
#1 (permalink) |
|
Registered User
Seasoned Poster
Joined in Mar 2007
Lives in Tidewater, Va.
Hosted on sh121
55 posts
Gave thanks: 15
Thanked 0 times
|
Help me get the most out of my email service, please!
I have been a member of Surpass for a little over a year now and overall pretty pleased.
 Email has been the bane of my time here though. I'm thinking it could be me, but then again everything was working great while I was with .Mac so I'm pretty sure it isn't me. However, I'll tweak what I can to make sure I don't have to find a new email server. Stats: Power Shared account on SH121, 18 Email accounts through three domain names, Low total volume of email in and out of the server, Mail being checked by a max of 6 machines at a time though it's normally only 4 and all through IMAP (My phone, my wife's phone, both of our laptops.) I have had my account shut down and turned over to Abuse twice for spamming because I check my mail too much.  When asked what the issue was they said I was blasting the IMAP servers and was spamming! (I can assure you this is why Surpass doesn't give out phone numbers because I would have been all over the poor soul who answered the phone!)My email consists of two businesses and one family domain. The family domain is the big one we use since the businesses are fairly dormant right now, though picking up. I regularly get messages from some corporate email servers that my mail was rejected or refused. A great example is right now I can't email my church for some reason. It's as though my account has been totally blacklisted at the church. Problem is I do a lot of the web stuff like podcasting and content updating for the church and really need to be able to communicate with them but can't get a church address because I'm not staff. So what am I doing wrong? What can I do to make sure I don't have any more issues with my email? Do I need a certificate or something like that? (I have only a vague idea of what a certificate is actually used for.) If .Mac never had an issue with my phone, my wife's phone and our two computers checking email every 15 minutes then why does this server/hosting? This isn't very extreme considering I'm told I have the ability for unlimited email accounts. I'd be afraid to put any more accounts up for fear of having my account just deleted out of your system like a Nigerian! |
|
    
|
| Main Domain: kellyinternationalinc.com | |
April 18th, 2008, 12:51 AM
|
#2 (permalink) |
|
Registered User
Seasoned Poster
Joined in Mar 2007
Lives in Tidewater, Va.
Hosted on sh121
55 posts
Gave thanks: 15
Thanked 0 times
|
One thing I forgot to mention is that when ever my account is checking mail my wife's can't. It fails to connect to the server or vice versa. Same for her phone and the laptops. It rarely seems to effect my phone though. :\
Our laptops are Macs and her phone is an iPhone while mine's a WM6 phone. |
|
|
|
|
April 20th, 2008, 12:38 PM
|
#5 (permalink) |
|
Skittles
Super #1
Joined in Aug 2004
Lives in Space ship
Hosted on dedi
6,480 posts
Gave thanks: 91
Thanked 176 times
|
Either no other customers here know answers to your questions or they just haven't seen this thread yet. You'll have to remember that this is a user-to-user support forum.
There is no phone number for shared hosting. You'll want to submit a ticket at the help desk for support: https://desk.surpasshosting.com
__________________
Mountain Dew Knight
People should not be afraid of their governments. Governments should be afraid of their people. |
|
|
|
|
April 20th, 2008, 3:00 PM
|
#6 (permalink) |
|
minor deity
Super #1
Joined in Apr 2004
Lives in Georgia
Hosted on XEON
7,229 posts
Gave thanks: 19
Thanked 91 times
|
What client do you use to check your email?
__________________
Proud to be a Surmunity Mod! XEON Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -ON WEB - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does! |
|
|
|
April 21st, 2008, 1:01 PM
|
#7 (permalink) |
|
Registered User
Seasoned Poster
Joined in Mar 2007
Lives in Tidewater, Va.
Hosted on sh121
55 posts
Gave thanks: 15
Thanked 0 times
|
I use Mail.app on my Mac systems and Pocket Outlook on my WM6 phone. On the PCs that occasionally get used it's Outlook 2007.
To configure these clients I just used the scripts in cPanel. I'm also not using SSL on inbound port 143 but using it and port 26 for outbound. My root folder is set to INBOX and "Use IDLE command if server supports it" is checked. I'm still getting refused by a couple of clients because they don't seem to like my server. :\ |
|
|
|
