Kayla

This thread is a timeline for all events occuring to the server Flash.

Each time this server has an issue it will be posted here.

If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email support[at]surpasshosting.com to find the root of your problem.

Thank you.

Kayla

Flash is having some problems this morning with the DNS apparently, our techs are working on this as quickly as possible.

patrickb

Server will be down at approximately 2AM EST for a HD upgrade. This downtime should last no more than 30 mins at the most.

Thank You

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Patrick
Technical Support Director
Surpass Hosting

Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

Kayla

Flash has been having issues for the past few days. It all began with certain users with too many MySQL connections, and that was resolved. During all of the investigation on Flash we also found that someone had been spamming for only a few days, so luckily we caught that early or it would have caused more problems. It was not a very large volume so we had not really noticed it in the logs. We have mail filters so the mail was not released, but the load caused on the server was the real problem.
Beginning yesterday the server has had issues with its DNS server, and this of course is one of the most important services on the server because without it, your domain name will not resolve via http. Our techs are working diligently to smooth out of all the kinks that have been popping up and to get this server back to normal, it has been a rough week for it. Thank you very much for your patience.

Kayla

Please read the information below carefully if you are located on this server.


The old IP is 66.193.231.3

The new IP is 72.29.75.159


VERY IMPORTANT STEP:

If you do not get to complete this step, your site will not go down, but we would appreciate it if you make the change (as explained here in Extra Notes: http://www.surmunity.com/showthread.php?t=12285).

Please update your domain's DNS to the following:

ns750.dizinc.com
ns751.dizinc.com

Any domain you host on this server, whether it is parked or add-on, please change the DNS of that domain to the DNS above.

If you registered the domain with us you can make this change at
http://www.surpassdomains.com

Otherwise, you need to make this change at the site where you registered the
domain.

If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your local computer
is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache.

P.S. If you are using an SSL or have a static IP email e@surpasshosting.com with your domain name so we can assign you a new static IP and make sure your SSL is working correctly.

Emmanuel

Old ip's are being removed right now, please make sure you made the changes above and if you have not please make them now.

there is also a maintenance window open for this server from 4am to 6am June 27 2005

__________________
Emmanuel :: Surpass Hosting Network Admin
http://www.SurpassHosting.com

Kayla

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Kayla

If you use any of the following scripts:

FA-PHPHosting
PHPClique
PHPCalendar
PHPCurrently
PHPFanBase
PHPQuotes

Please disable them immediately or use the fix specified below. There are serious exploits going around the net right now and have been for the past few months. All of these scripts are made by http://codegrrl.com/ and have a ridiculously easy hole in them:
"
@include($logout_page);
"
This allows an attacker to include whatever code they wish into the php file and run the commands.
To avoid getting your site defaced, we recommend you either remove the protection.php file asap, or edit it and remove that line above.

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Kayla

The MySQL update on Flash was completed 3/11 and phpsuexec was enabled.

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