Get their act together and stop sending me suspension notices

ABCDHost · May 3rd, 2008, 12:40 PM

For the 2nd time this year, I received a suspension notice from Surpasshosting in e-mail for not paying an outstanding invoice.

I am signed up with your automatic billing. My Credit Card info is correct and the automatic billing worked properly last month. Nothing has changed on my end. But here I am on a weekend scrambling to deal with a threatening suspension notice letter because of some screw-up on your end.

A Support ticket has been sent to accounting. In the meantime, I have manually paid (through the same CC you have on record for auto payment!) Will my account be suspended?

I wish that Surpass would get their act together.
I wish that Surpass would stop threatening me with suspension notice e-mails.
I wish that Surpass would hire competent billing/accounting personnel.
I wish that Surpass would learn from their prior mistakes and errors, and correct them.

Do wishes come true?

keithj · May 3rd, 2008, 12:53 PM

Agreed. Today I also got another Suspension notice and support told me to update my credit card information. I paid my invoice manually with the SAME card that is on my account. I'm guessing the same thing happened this month that happened in March:

https://desk.surpasshosting.com/inde...wnews&newsid=7

**Twist3d** · May 3rd, 2008, 12:57 PM

I'm just looking forward to a billing system that actually works.

At least you were able to pay with your credit card. I tried and i got an error even though my information is correct. I ended up paying with paypal.

**Twist3d** · May 3rd, 2008, 1:01 PM

Quote:

Originally Posted by keithj

Agreed. Today I also got another Suspension notice and support told me to update my credit card information. I paid my invoice manually with the SAME card that is on my account. I'm guessing the same thing happened this month that happened in March:

https://desk.surpasshosting.com/inde...wnews&newsid=7

I like this part of the information provided on that link.

Quote:

After some investigation, it was found that our billing system did not attempt to charge a large portion of our clients this month. We are in the process of fixing the error and your March 2008 invoice should be debited today (3/3/2008) or tomorrow (3/4/2008).

We apologize for the alarm that our suspension notices have caused you and are working to make sure that this error does not occur again in the future.

It's just too bad that it has happened again. It seems Modern Billing system really isn't "The Best", either that or it's an error on surpass's end.

Either way hopefully it will be solved for good someday soon.

I love surpass don't get me wrong. I just would be happier if I didn't have to manually pay my bill constantly.

**Brandonnn** · May 3rd, 2008, 8:42 PM

I've never had an issue with the Surpass Billing system... ever. If you're going to open a thread like this it would be useful to include your domain name and any ticket number that you have open about this issue.

ABCDHost · May 4th, 2008, 2:00 AM

Quote:

Originally Posted by Brandonnn

I've never had an issue with the Surpass Billing system... ever.

As Dick Cheney would say, "So?" I have had repeat billing problems in 2008, and apparently so have others from what I've been reading here today.

Quote:

Originally Posted by Brandonnn

If you're going to open a thread like this it would be useful to include your domain name and any ticket number that you have open about this issue.

Why? I am privately handling my billing problem and the suspension notice e-mail through the ticket system. My specific billing situation, invoice numbers, payment details, etc. is none of your business Brandonnn and does not belong in a public thread.

**Twist3d** · May 4th, 2008, 2:33 AM

Quote:

Originally Posted by Brandonnn

I've never had an issue with the Surpass Billing system... ever. If you're going to open a thread like this it would be useful to include your domain name and any ticket number that you have open about this issue.

Yeah but do you do monthly billing. If not that's probably why your not seeing this issue.

**DewKnight** · May 4th, 2008, 2:39 AM

Quote:

Originally Posted by ABCDHost

Why? I am privately handling my billing problem and the suspension notice e-mail through the ticket system. My specific billing situation, invoice numbers, payment details, etc. is none of your business Brandonnn and does not belong in a public thread.

That's not why he mentioned posting a ticket number. We can't look at your ticket if you post a number, but if any staff sees this thread they can easily look at your ticket at try and help with any problems

**Twist3d** · May 4th, 2008, 8:57 AM

So back to subject since the hotheads decided to try hijacking this thread.

What is the problem that's causing this type of behavior with the billing system not automatically debiting and when (if not already) will it be fixed.

May 3rd, 2008, 12:40 PM	#1 (permalink)
ABCDHost Registered User Seasoned Poster Joined in Dec 2007 60 posts Gave thanks: 1 Thanked 2 times	Get their act together and stop sending me suspension notices For the 2nd time this year, I received a suspension notice from Surpasshosting in e-mail for not paying an outstanding invoice. I am signed up with your automatic billing. My Credit Card info is correct and the automatic billing worked properly last month. Nothing has changed on my end. But here I am on a weekend scrambling to deal with a threatening suspension notice letter because of some screw-up on your end. A Support ticket has been sent to accounting. In the meantime, I have manually paid (through the same CC you have on record for auto payment!) Will my account be suspended? I wish that Surpass would get their act together. I wish that Surpass would stop threatening me with suspension notice e-mails. I wish that Surpass would hire competent billing/accounting personnel. I wish that Surpass would learn from their prior mistakes and errors, and correct them. Do wishes come true? __________________ Pass14: \| Saprus:

May 3rd, 2008, 12:53 PM	#2 (permalink)
keithj Registered User Seasoned Poster Joined in Oct 2003 Lives in Aurora, IL 39 posts Gave thanks: 0 Thanked 0 times	Agreed. Today I also got another Suspension notice and support told me to update my credit card information. I paid my invoice manually with the SAME card that is on my account. I'm guessing the same thing happened this month that happened in March: https://desk.surpasshosting.com/inde...wnews&newsid=7 __________________ Keith http://www.keithjakubowski.net Server: Pixel

May 3rd, 2008, 12:57 PM	#3 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,056 posts Gave thanks: 17 Thanked 22 times	I'm just looking forward to a billing system that actually works. At least you were able to pay with your credit card. I tried and i got an error even though my information is correct. I ended up paying with paypal. __________________ Pass81 [ Twist3d.net ]

May 3rd, 2008, 8:42 PM	#5 (permalink)
Brandonnn ﴾͡๏̯͡๏﴿...tweet Super #1 Joined in Dec 2005 5,498 posts Gave thanks: 135 Thanked 145 times	I've never had an issue with the Surpass Billing system... ever. If you're going to open a thread like this it would be useful to include your domain name and any ticket number that you have open about this issue. __________________ jam

May 4th, 2008, 8:57 AM	#9 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,056 posts Gave thanks: 17 Thanked 22 times	So back to subject since the hotheads decided to try hijacking this thread. What is the problem that's causing this type of behavior with the billing system not automatically debiting and when (if not already) will it be fixed. __________________ Pass81 [ Twist3d.net ]

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