Fix Auto Billing

**Twist3d** · May 29th, 2008, 7:41 AM

Well once again I'm stuck manually paying for my package since the auto billing feature doesn't work.

I'm about to pay for the full package price right up front since the monthly billing system is always screwed up...

Seriously fix the billing system already.

Time and time again we have been told these issues wouldn't happen again but they do!

**Dan** · May 29th, 2008, 8:38 AM

For shared/reseller those with autmatic billing are not charged until the 1st of the month (which is when the invoice says it is due). It is opened on the 25th to give you a notice that it was opened and gives you plenty of time to login and pay with a different CC if you need before auto pay goes through.

I know last month we had problems processing auto payments but we do have a backup plan in place so it is taken care of before suspension notices are incorrectly sent.

**Twist3d** · May 29th, 2008, 10:17 AM

Gotcha. Thanks.

I was thinking it should of already charged since it was sent on the 25th.

**removed** · May 29th, 2008, 1:52 PM

Quote:

Originally Posted by Twist3d

Seriously fix the billing system already.

Time and time again we have been told these issues wouldn't happen again but they do!

How are you feeling today, Twist3d?

**Twist3d** · May 29th, 2008, 2:51 PM

Quote:

Originally Posted by removed

How are you feeling today, Twist3d?

Better now.

keithj · June 3rd, 2008, 8:35 AM

Quote:

Originally Posted by Dan

For shared/reseller those with autmatic billing are not charged until the 1st of the month (which is when the invoice says it is due). It is opened on the 25th to give you a notice that it was opened and gives you plenty of time to login and pay with a different CC if you need before auto pay goes through.

I know last month we had problems processing auto payments but we do have a backup plan in place so it is taken care of before suspension notices are incorrectly sent.

Epic fail. I just got a Suspend Notice for failure to pay my fees. Why is it so difficult for Surpass to fix this?

**Mike** · June 3rd, 2008, 8:44 AM

Please contact me you are having trouble with billing or noticed any problems with our systems. Until we have a 100% custom built solution which has been in the works there will be small quirks that we will resolve and work on as you report these issues.

PM me
dimenocmike on aim
mike.k at surpasshosting dot com

I'm happy to check into anything epic. Thank you

**Twist3d** · June 3rd, 2008, 9:14 AM

Suspend notice again. I swear you guys promised this would be fixed yet it isn't again.

jmueller · June 3rd, 2008, 10:23 AM

BE GLAD you are paying manually. I put a credit card on file, I added extra bandwidth for one month only due to a script that had run amok which was cured. I then got a bill the next month for $30 instead of $15. I politely asked them to adjust it; they said they would. Today I got a nasty gram suspension notice. I then put in ANOTHER trouble ticket reminding them they were supposed to adjust the invoice for $15, not $30.

Guess what they did next?

CHARGED MY CREDIT CARD $30. I'M PRETTY HOT ABOUT IT AND NO ONE HAS RESPONDED TO THE TROUBLE TICKET, JUST HELPED THEMSELVES TO MY CARD. And this after being a customer since 2005. And after the 24 hour outage last month? I just LOVE being kicked in the teeth.

May 29th, 2008, 7:41 AM	#1 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,281 posts Gave thanks: 20 Thanked 29 times	Fix Auto Billing Well once again I'm stuck manually paying for my package since the auto billing feature doesn't work. I'm about to pay for the full package price right up front since the monthly billing system is always screwed up... Seriously fix the billing system already. Time and time again we have been told these issues wouldn't happen again but they do! __________________ Pass81

May 29th, 2008, 8:38 AM	#2 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,625 posts Gave thanks: 137 Thanked 173 times	For shared/reseller those with autmatic billing are not charged until the 1st of the month (which is when the invoice says it is due). It is opened on the 25th to give you a notice that it was opened and gives you plenty of time to login and pay with a different CC if you need before auto pay goes through. I know last month we had problems processing auto payments but we do have a backup plan in place so it is taken care of before suspension notices are incorrectly sent. __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

May 29th, 2008, 10:17 AM	#3 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,281 posts Gave thanks: 20 Thanked 29 times	Gotcha. Thanks. I was thinking it should of already charged since it was sent on the 25th. __________________ Pass81

June 3rd, 2008, 8:44 AM	#7 (permalink)
Mike Surpass Staff Excelling Contributor Joined in Jun 2005 Lives in surpass headquarters 970 posts Gave thanks: 55 Thanked 107 times	Please contact me you are having trouble with billing or noticed any problems with our systems. Until we have a 100% custom built solution which has been in the works there will be small quirks that we will resolve and work on as you report these issues. PM me dimenocmike on aim mike.k at surpasshosting dot com I'm happy to check into anything epic. Thank you __________________ Mike Surpass Special Operations

June 3rd, 2008, 9:14 AM	#8 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,281 posts Gave thanks: 20 Thanked 29 times	Suspend notice again. I swear you guys promised this would be fixed yet it isn't again. __________________ Pass81

June 3rd, 2008, 10:23 AM	#9 (permalink)
jmueller Registered User Seasoned Poster Joined in Sep 2005 Lives in Texas Hosted on Pass43;SH108 36 posts Gave thanks: 3 Thanked 0 times	BE GLAD you are paying manually. I put a credit card on file, I added extra bandwidth for one month only due to a script that had run amok which was cured. I then got a bill the next month for $30 instead of $15. I politely asked them to adjust it; they said they would. Today I got a nasty gram suspension notice. I then put in ANOTHER trouble ticket reminding them they were supposed to adjust the invoice for $15, not $30. Guess what they did next? CHARGED MY CREDIT CARD $30. I'M PRETTY HOT ABOUT IT AND NO ONE HAS RESPONDED TO THE TROUBLE TICKET, JUST HELPED THEMSELVES TO MY CARD. And this after being a customer since 2005. And after the 24 hour outage last month? I just LOVE being kicked in the teeth. __________________ Women and cats will do as they please; men and dogs should just relax and get used to the idea. ~~ Anonymous Surpass Server Info: 72-29-83-77 .dimenoc.com [Pass43] Surpass Server Info: 66-7-201-40 .dimenoc.com [SH108] Visit me on the web at: http://pixelita.com http://jonimueller.com Visit the World's Largest and Best Serbian Internet Forum: http://www.burek.co.yu Last edited by jmueller; June 3rd, 2008 at 10:25 AM.

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