I wish that Surpass would reactive all 9 of my domains.

haisay · June 16th, 2008, 9:42 PM

I am sorry I let the bill slip but it's been paid, so could you please flip the switch for me? Thanks.

Strange time to kill the connection ;P

**removed** · June 17th, 2008, 4:34 AM

Do you have a ticket open about this problem? If so, please post the ticket ID.

haisay · June 17th, 2008, 11:42 AM

It took WAY too long to reinstate service. I am so SORRY that my CC was stolen and that made you wait 2 DAYS to get your 10 bucks, but I appreciate losing my website for for over 36 hrs!

Unbelievable!

**Mike** · June 17th, 2008, 12:25 PM

Hi,
Sorry for the inconvenience you have experienced.

If your uptime was important I wish you could have asked for special accommodation or to speak with Management, we would have been able to take care of your request. You were most likely suspended by the billing system for nonpayment. You mentioned two things in this post, 1) that you let the bill slip and 2)that your CC was stolen. I would suggest yearly Paypal payment to avoid these issues.
Please let us know if you have any other questions, sorry for the trouble once again.

June 16th, 2008, 9:42 PM	#1 (permalink)
haisay Registered User Fresh Surpasser Joined in May 2008 12 posts Gave thanks: 3 Thanked 0 times	I wish that Surpass would reactive all 9 of my domains. I am sorry I let the bill slip but it's been paid, so could you please flip the switch for me? Thanks. Strange time to kill the connection ;P Last edited by haisay; June 16th, 2008 at 9:42 PM. Reason: seriousbusiness-aoc.com

June 17th, 2008, 4:34 AM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,756 posts Gave thanks: 10 Thanked 273 times	Do you have a ticket open about this problem? If so, please post the ticket ID. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

June 17th, 2008, 12:25 PM	#4 (permalink)
Mike Surpass Staff Excelling Contributor Joined in Jun 2005 Lives in surpass headquarters 970 posts Gave thanks: 55 Thanked 107 times	Hi, Sorry for the inconvenience you have experienced. If your uptime was important I wish you could have asked for special accommodation or to speak with Management, we would have been able to take care of your request. You were most likely suspended by the billing system for nonpayment. You mentioned two things in this post, 1) that you let the bill slip and 2)that your CC was stolen. I would suggest yearly Paypal payment to avoid these issues. Please let us know if you have any other questions, sorry for the trouble once again. __________________ Mike Surpass Special Operations

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June 17th, 2008, 11:42 AM	#3 (permalink)
haisay Registered User Fresh Surpasser Joined in May 2008 12 posts Gave thanks: 3 Thanked 0 times	It took WAY too long to reinstate service. I am so SORRY that my CC was stolen and that made you wait 2 DAYS to get your 10 bucks, but I appreciate losing my website for for over 36 hrs! Unbelievable!

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