Mango (72.29.75.127) : Shared

**Kayla** · December 3rd, 2003, 3:19 PM

This thread is a timeline for all events occuring to the server Mango.

Each time this server has an issue it will be posted here.

If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email support@surpasshosting.com to find the root of your problem.

Thank you.

**Kayla** · December 29th, 2003, 7:15 AM

At 4:30 A.M. Mango experienced a light DDoS attack.
We blocked the IP of the person who was performing the attack.
The attack caused Apache to fail on the server (Apache is the program on the server that allows your site to be viewed via HTTP - a web browser).
Also, as Patrick posted earlier, Mango has had some Apache problems during the last few days but that was fixed today with some new configurations and it should be ok from here on out.
Thank you to everyone for your patience.

**Kayla** · January 7th, 2004, 10:31 PM

Tonight Mango got a new cable. Now Mango is fine. Thank you to all who were patient with Mango as we found out the underlying problem.
:surpass:

**Kayla** · January 20th, 2004, 1:34 PM

Although the problem was only about 10 minutes, must post it at any rate.
A site on the server had a module installed for PHPnuke that was killing MySQL again. We suspended their site and removed the module, and now all is well and they know of the problem caused.

**Kayla** · January 20th, 2004, 1:56 PM

Almost done with the checks.
--------
Done 2:45 PM

**patrickb** · February 4th, 2004, 1:16 PM

Network will be offline for 10-15 mins...

Please see http://surmunity.surpasshosting.com/index....t=0&#entry24070 for updates.

**patrickb** · April 19th, 2004, 10:10 PM

After the reboot, Mango's databases disappeared. Nothing is present in the directory at this time. We are working to restore all users databases from backups, but the backups that are good are from April 5th. Please stay tuned and we will post once this process is complete. I am sorry for the troubles.

EDIT: Apr 19, 2004 11:28 PM EST
All of the databases should be restored now. If you are still missing any of your databases, then email support@surpasshosting.com with the names of the databases you are missing so they can be restored. Again, the only good backups were from April 5th, so all data has reverted back to that date. This whole mess was caused by a file corruption problem on that partition. Once the server was rebooted, it wiped that contents of that partition.

**Kayla** · June 15th, 2004, 9:09 PM

Mango will be upgraded to:
Dual Xeon Processors w/ Hyperthreading, 2 GB ram
at 12:00 A.M. EST

The process should be quick.

Make sure to subscribe to this thread if you are on Mango so that now and in the future you receive INSTANT updates on Mango.

Processor Info

Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel® Xeon™ CPU 2.40GHz
Processor #1 speed: 2405.509 MHz
Processor #1 cache size: 512 KB

Processor #2 Vendor: GenuineIntel
Processor #2 Name: Intel® Xeon™ CPU 2.40GHz
Processor #2 speed: 2405.509 MHz
Processor #2 cache size: 512 KB

Processor #3 Vendor: GenuineIntel
Processor #3 Name: Intel® Xeon™ CPU 2.40GHz
Processor #3 speed: 2405.509 MHz
Processor #3 cache size: 512 KB

Processor #4 Vendor: GenuineIntel
Processor #4 Name: Intel® Xeon™ CPU 2.40GHz
Processor #4 speed: 2405.509 MHz
Processor #4 cache size: 512 KB

Memory Information
Memory: 2069224k

System Information
Linux mango.surpasshosting.com

How do you know if you are on Mango?

Your server IP is xx.xxx.231.224

**Emmanuel** · June 16th, 2004, 3:11 AM

We have run into issues with the mango upgrade

we are working on getting it back up ASAP

thank you for your patience

December 3rd, 2003, 3:19 PM	#1 (permalink)
Kayla バタフライ Joined in May 2003 Lives in Orlando 23,559 posts Gave thanks: 885 Thanked 706 times Blog Entries: 28	Mango (72.29.75.127) : Shared This thread is a timeline for all events occuring to the server Mango. Each time this server has an issue it will be posted here. If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email support@surpasshosting.com to find the root of your problem. Thank you.

December 29th, 2003, 7:15 AM	#2 (permalink)
Kayla バタフライ Joined in May 2003 Lives in Orlando 23,559 posts Gave thanks: 885 Thanked 706 times Blog Entries: 28	At 4:30 A.M. Mango experienced a light DDoS attack. We blocked the IP of the person who was performing the attack. The attack caused Apache to fail on the server (Apache is the program on the server that allows your site to be viewed via HTTP - a web browser). Also, as Patrick posted earlier, Mango has had some Apache problems during the last few days but that was fixed today with some new configurations and it should be ok from here on out. Thank you to everyone for your patience. __________________ theWHIR.com/kf My Surmunity Profile Page!

January 7th, 2004, 10:31 PM	#3 (permalink)
Kayla バタフライ Joined in May 2003 Lives in Orlando 23,559 posts Gave thanks: 885 Thanked 706 times Blog Entries: 28	Tonight Mango got a new cable. Now Mango is fine. Thank you to all who were patient with Mango as we found out the underlying problem. :surpass: __________________ theWHIR.com/kf My Surmunity Profile Page!

January 20th, 2004, 1:34 PM	#4 (permalink)
Kayla バタフライ Joined in May 2003 Lives in Orlando 23,559 posts Gave thanks: 885 Thanked 706 times Blog Entries: 28	Although the problem was only about 10 minutes, must post it at any rate. A site on the server had a module installed for PHPnuke that was killing MySQL again. We suspended their site and removed the module, and now all is well and they know of the problem caused. __________________ theWHIR.com/kf My Surmunity Profile Page!

January 20th, 2004, 1:56 PM	#5 (permalink)
Kayla バタフライ Joined in May 2003 Lives in Orlando 23,559 posts Gave thanks: 885 Thanked 706 times Blog Entries: 28	Almost done with the checks. -------- Done 2:45 PM __________________ theWHIR.com/kf My Surmunity Profile Page!

February 4th, 2004, 1:16 PM	#6 (permalink)
patrickb Server Admin Super #1 Joined in Jul 2003 Lives in Memphis 1,949 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Network will be offline for 10-15 mins... Please see http://surmunity.surpasshosting.com/index....t=0&#entry24070 for updates. __________________ Patrick Technical Support Director Surpass Hosting Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

April 19th, 2004, 10:10 PM	#7 (permalink)
patrickb Server Admin Super #1 Joined in Jul 2003 Lives in Memphis 1,949 posts Gave thanks: 0 Thanked 1 Time in 1 Post	After the reboot, Mango's databases disappeared. Nothing is present in the directory at this time. We are working to restore all users databases from backups, but the backups that are good are from April 5th. Please stay tuned and we will post once this process is complete. I am sorry for the troubles. EDIT: Apr 19, 2004 11:28 PM EST All of the databases should be restored now. If you are still missing any of your databases, then email support@surpasshosting.com with the names of the databases you are missing so they can be restored. Again, the only good backups were from April 5th, so all data has reverted back to that date. This whole mess was caused by a file corruption problem on that partition. Once the server was rebooted, it wiped that contents of that partition. __________________ Patrick Technical Support Director Surpass Hosting Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

June 15th, 2004, 9:09 PM	#8 (permalink)
Kayla バタフライ Joined in May 2003 Lives in Orlando 23,559 posts Gave thanks: 885 Thanked 706 times Blog Entries: 28	Mango will be upgraded to: Dual Xeon Processors w/ Hyperthreading, 2 GB ram at 12:00 A.M. EST The process should be quick. Make sure to subscribe to this thread if you are on Mango so that now and in the future you receive INSTANT updates on Mango. Processor Info Processor #1 Vendor: GenuineIntel Processor #1 Name: Intel® Xeon™ CPU 2.40GHz Processor #1 speed: 2405.509 MHz Processor #1 cache size: 512 KB Processor #2 Vendor: GenuineIntel Processor #2 Name: Intel® Xeon™ CPU 2.40GHz Processor #2 speed: 2405.509 MHz Processor #2 cache size: 512 KB Processor #3 Vendor: GenuineIntel Processor #3 Name: Intel® Xeon™ CPU 2.40GHz Processor #3 speed: 2405.509 MHz Processor #3 cache size: 512 KB Processor #4 Vendor: GenuineIntel Processor #4 Name: Intel® Xeon™ CPU 2.40GHz Processor #4 speed: 2405.509 MHz Processor #4 cache size: 512 KB Memory Information Memory: 2069224k System Information Linux mango.surpasshosting.com How do you know if you are on Mango? Your server IP is xx.xxx.231.224

June 16th, 2004, 3:11 AM	#9 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,773 posts Gave thanks: 9 Thanked 67 times	We have run into issues with the mango upgrade we are working on getting it back up ASAP thank you for your patience __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

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