Pass7 (72.29.75.199) : Resellers - Page 2

**Kayla** · November 3rd, 2004, 7:00 PM

The upgrade was completed perfectly, but the server is getting a high load at times, no users are causing this. We are going to switch the IDE cables and see if that is the problem. I will keep you updated.

All servers that were upgraded to dual Xeons have been performing excellently, so we must investigate the reason for this unusual server behavior.

**Kayla** · March 13th, 2005, 10:05 AM

Please read the information below carefully if you are located on this server.

The old IP is 66.195.16.185

The new IP is 72.29.75.199

IF YOU USE CUSTOM DNS, YOU *MUST* UPDATE YOUR DNS IPs. THIS IS MANDATORY.

ns1 >> 72.29.75.200
ns2 >> 72.29.75.201

If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your local computer
is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache.

P.S. If you are using an SSL or have a static IP email e

surpasshosting.com with your domain name so we can assign you a new static IP and make sure your SSL is working correctly.

**Kayla** · March 19th, 2005, 9:35 AM

If any domain in your reseller plan (including your own) points to these DNS:

ns100.dizinc.com
ns101.dizinc.com

You *MUST* change them at this time.

These are the new DNS:
ns597.dizinc.com
ns598.dizinc.com

Refer to announcement:
Important : Read if you use ns100.dizinc.com and ns101.dizinc.com as DNS

**Emmanuel** · June 27th, 2005, 3:05 AM

Old ip's are being removed right now, please make sure you made the changes above and if you have not please make them now.

there is also a maintenance window open for this server from 4am to 6am June 27 2005

**Emmanuel** · January 9th, 2007, 1:06 AM

pass7 will be restored tomorrow night/morning Jan 10 2007 at 3am EST
main drive is currently giving out many errors and before it fails it will be
best we install OS and cpanel on new bigger drives and restore data. Downtime
will be about 6 hours to complete this.

We will post a message before it is started and when it is completed. No data will be lost.

**Emmanuel** · January 10th, 2007, 2:48 AM

pass7 restore will be underway shortly, we will let you know when it is completed

**Emmanuel** · January 10th, 2007, 11:19 AM

the restore is about 80% completed. Most sites are up however we have ran into a problem with the rest of the accounts. We are currently trying to restore them we will keep you posted

**Emmanuel** · January 10th, 2007, 6:43 PM

Sorry for the delay in updates. We have some good news and bad news.

The good news is that 95% of the accounts are now restored and working correctly.

The bad news is 5% of the sites are none recoverable from the main drive. So we went to use the data from the backup drive and it is also reporting errors and not able to extract data. We have sent the drive to a data recovery place and they anticipate 48 hours before they give us access to the data. At this point the options are

A. If some of your domains are still not working you are in that 5%. You can recreate the domain in WHM and put a message that the site will be down for maintenance meanwhile we get the data from the data recovery place.

B. If you have a local backup of the site, simply re create the domain in WHM and re upload the data.

Anyone effected by this will get 2 months free as it is very unfortunate and a big inconvenience. Unfortunately we also had no control over this. We know 2 months will not replace the inconvenience however we feel obliged to offer this as minimum.

**Daniel** · January 15th, 2007, 12:25 PM

Hello,

As you probably have read in the previous reply - we went ahead and sent the drive over to a data recovery company to recover the data for the accounts that we were not able to restore.

Unfortunately, this has taken a lot longer than what we had initially expected. Although every effort was made to get the drive to the data recovery company as quick as possible (including choosing their "priority service" plan), we can't say they share the same view on being 'speedy'.

After delivering the drive over to them, it took them 2 days just to assess the situation and begin an evaluation. Through multiple calls, I learned that even more time would be necessary because they did not have have certain parts in stock. In an effort to speed this process up, I personally went ahead and delivered them an additional 5 blank drives of the same exact model and manufacturing date, so they can hurry up with this process.

But again, more time was wasted due to the fact that as we learned, the company firmly believes in a 9am-5pm work hours, and weekends being off. As you know, it is also Martin Luther King Jr.'s Day today, so we cannot expect the data back today either.

I will be getting in contact with the company tomorrow morning, as soon as they open. We should have an update then, and hopefully the data should be in our hands by the end of the day.

It is quite possible that we are just as frustrated as you right about now. We just wanted to shed some light on the situation, even if the update was quasi-negative, just know that we are doing the best we can to speed up the recovery of your data, but a lot of the work required to do so is out of our hands this time.

Surpass Data Recovery Inc., anyone? Sounds lucrative.

-Daniel

March 13th, 2005, 10:05 AM	#11 (permalink)
Kayla Surpass Staff Joined in May 2003 Lives in Orlando 23,934 posts Gave thanks: 904 Thanked 770 times	Please read the information below carefully if you are located on this server. The old IP is 66.195.16.185 The new IP is 72.29.75.199 IF YOU USE CUSTOM DNS, YOU MUST UPDATE YOUR DNS IPs. THIS IS MANDATORY. ns1 >> 72.29.75.200 ns2 >> 72.29.75.201 If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your local computer is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache. P.S. If you are using an SSL or have a static IP email esurpasshosting.com with your domain name so we can assign you a new static IP and make sure your SSL is working correctly.

June 27th, 2005, 3:05 AM	#13 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,794 posts Gave thanks: 9 Thanked 107 times	Old ip's are being removed right now, please make sure you made the changes above and if you have not please make them now. there is also a maintenance window open for this server from 4am to 6am June 27 2005 __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

January 9th, 2007, 1:06 AM	#14 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,794 posts Gave thanks: 9 Thanked 107 times	pass7 will be restored tomorrow night/morning Jan 10 2007 at 3am EST main drive is currently giving out many errors and before it fails it will be best we install OS and cpanel on new bigger drives and restore data. Downtime will be about 6 hours to complete this. We will post a message before it is started and when it is completed. No data will be lost. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

January 10th, 2007, 2:48 AM	#15 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,794 posts Gave thanks: 9 Thanked 107 times	pass7 restore will be underway shortly, we will let you know when it is completed __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

January 10th, 2007, 11:19 AM	#16 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,794 posts Gave thanks: 9 Thanked 107 times	the restore is about 80% completed. Most sites are up however we have ran into a problem with the rest of the accounts. We are currently trying to restore them we will keep you posted __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

November 3rd, 2004, 7:00 PM	#10 (permalink)
Kayla Surpass Staff Joined in May 2003 Lives in Orlando 23,934 posts Gave thanks: 904 Thanked 770 times	The upgrade was completed perfectly, but the server is getting a high load at times, no users are causing this. We are going to switch the IDE cables and see if that is the problem. I will keep you updated. All servers that were upgraded to dual Xeons have been performing excellently, so we must investigate the reason for this unusual server behavior.

March 19th, 2005, 9:35 AM	#12 (permalink)
Kayla Surpass Staff Joined in May 2003 Lives in Orlando 23,934 posts Gave thanks: 904 Thanked 770 times	If any domain in your reseller plan (including your own) points to these DNS: ns100.dizinc.com ns101.dizinc.com You MUST change them at this time. These are the new DNS: ns597.dizinc.com ns598.dizinc.com Refer to announcement: Important : Read if you use ns100.dizinc.com and ns101.dizinc.com as DNS

January 10th, 2007, 6:43 PM	#17 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,794 posts Gave thanks: 9 Thanked 107 times	Sorry for the delay in updates. We have some good news and bad news. The good news is that 95% of the accounts are now restored and working correctly. The bad news is 5% of the sites are none recoverable from the main drive. So we went to use the data from the backup drive and it is also reporting errors and not able to extract data. We have sent the drive to a data recovery place and they anticipate 48 hours before they give us access to the data. At this point the options are A. If some of your domains are still not working you are in that 5%. You can recreate the domain in WHM and put a message that the site will be down for maintenance meanwhile we get the data from the data recovery place. B. If you have a local backup of the site, simply re create the domain in WHM and re upload the data. Anyone effected by this will get 2 months free as it is very unfortunate and a big inconvenience. Unfortunately we also had no control over this. We know 2 months will not replace the inconvenience however we feel obliged to offer this as minimum. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

January 15th, 2007, 12:25 PM	#18 (permalink)
Daniel Sysadmin Seasoned Poster Joined in Feb 2005 71 posts Gave thanks: 0 Thanked 42 times	A quick update regarding the 'lost' accounts Hello, As you probably have read in the previous reply - we went ahead and sent the drive over to a data recovery company to recover the data for the accounts that we were not able to restore. Unfortunately, this has taken a lot longer than what we had initially expected. Although every effort was made to get the drive to the data recovery company as quick as possible (including choosing their "priority service" plan), we can't say they share the same view on being 'speedy'. After delivering the drive over to them, it took them 2 days just to assess the situation and begin an evaluation. Through multiple calls, I learned that even more time would be necessary because they did not have have certain parts in stock. In an effort to speed this process up, I personally went ahead and delivered them an additional 5 blank drives of the same exact model and manufacturing date, so they can hurry up with this process. But again, more time was wasted due to the fact that as we learned, the company firmly believes in a 9am-5pm work hours, and weekends being off. As you know, it is also Martin Luther King Jr.'s Day today, so we cannot expect the data back today either. I will be getting in contact with the company tomorrow morning, as soon as they open. We should have an update then, and hopefully the data should be in our hands by the end of the day. It is quite possible that we are just as frustrated as you right about now. We just wanted to shed some light on the situation, even if the update was quasi-negative, just know that we are doing the best we can to speed up the recovery of your data, but a lot of the work required to do so is out of our hands this time. Surpass Data Recovery Inc., anyone? Sounds lucrative. -Daniel

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