Pass7 (72.29.75.199) : Resellers - Page 3

**Daniel** · January 15th, 2007, 4:14 PM

Hello,

As you probably have read in the previous reply - we went ahead and sent the drive over to a data recovery company to recover the data for the accounts that we were not able to restore.

Unfortunately, this has taken a lot longer than what we had initially expected. Although every effort was made to get the drive to the data recovery company as quick as possible (including choosing their "priority service" plan), we can't say they share the same view on being 'speedy'.

After delivering the drive over to them, it took them 2 days just to assess the situation and begin an evaluation. Through multiple calls, I learned that even more time would be necessary because they did not have have certain parts in stock. In an effort to speed this process up, I personally went ahead and delivered them an additional 5 blank drives of the same exact model and manufacturing date, so they can hurry up with this process.

But again, more time was wasted due to the fact that as we learned, the company firmly believes in a 9am-5pm work hours, and weekends being off. As you know, it is also Martin Luther King Jr.'s Day today, so we cannot expect the data back today either.

I will be getting in contact with the company tomorrow morning, as soon as they open. We should have an update then, and hopefully the data should be in our hands by the end of the day.

It is quite possible that we are just as frustrated as you right about now. We just wanted to shed some light on the situation, even if the update was quasi-negative, just know that we are doing the best we can to speed up the recovery of your data, but a lot of the work required to do so is out of our hands this time.

Surpass Data Recovery Inc., anyone? Sounds lucrative.

-Daniel

**Paul** · January 16th, 2007, 8:08 PM

Hello,

We now have the drives and are restoring the "lost" accounts. This should complete over the next 1-2 hours. Please remeber to open a ticket to confirm any lost accounts are restored.

Thanks

**Andy** · May 8th, 2008, 2:50 PM

On Saturday, May 10th we will be enabling PHP SuExec and upgrading PHP and MySQL to version 5 on pass7.dizinc.com.

There will be some minimum downtime past 12am EST.

January 15th, 2007, 4:14 PM	#19 (permalink)
Daniel Sysadmin Seasoned Poster Joined in Feb 2005 71 posts Gave thanks: 0 Thanked 42 times	A quick update regarding the 'lost' accounts Hello, As you probably have read in the previous reply - we went ahead and sent the drive over to a data recovery company to recover the data for the accounts that we were not able to restore. Unfortunately, this has taken a lot longer than what we had initially expected. Although every effort was made to get the drive to the data recovery company as quick as possible (including choosing their "priority service" plan), we can't say they share the same view on being 'speedy'. After delivering the drive over to them, it took them 2 days just to assess the situation and begin an evaluation. Through multiple calls, I learned that even more time would be necessary because they did not have have certain parts in stock. In an effort to speed this process up, I personally went ahead and delivered them an additional 5 blank drives of the same exact model and manufacturing date, so they can hurry up with this process. But again, more time was wasted due to the fact that as we learned, the company firmly believes in a 9am-5pm work hours, and weekends being off. As you know, it is also Martin Luther King Jr.'s Day today, so we cannot expect the data back today either. I will be getting in contact with the company tomorrow morning, as soon as they open. We should have an update then, and hopefully the data should be in our hands by the end of the day. It is quite possible that we are just as frustrated as you right about now. We just wanted to shed some light on the situation, even if the update was quasi-negative, just know that we are doing the best we can to speed up the recovery of your data, but a lot of the work required to do so is out of our hands this time. Surpass Data Recovery Inc., anyone? Sounds lucrative. -Daniel

May 8th, 2008, 2:50 PM	#21 (permalink)
Andy Surpass Staff Comfy Contributor Joined in Aug 2007 Lives in Miami 159 posts Gave thanks: 0 Thanked 4 times	Pass7 Maintenance - Multiple upgrades and enabling SuExec On Saturday, May 10th we will be enabling PHP SuExec and upgrading PHP and MySQL to version 5 on pass7.dizinc.com. There will be some minimum downtime past 12am EST.

January 16th, 2007, 8:08 PM	#20 (permalink)
Paul System Administrator On a golden path... Joined in Jul 2004 325 posts Gave thanks: 2 Thanked 52 times	Hello, We now have the drives and are restoring the "lost" accounts. This should complete over the next 1-2 hours. Please remeber to open a ticket to confirm any lost accounts are restored. Thanks

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