copy account

Tigerlily · December 24th, 2004, 3:17 PM

Hi,

I'm trying to copy an account using WHM.

I'm using "Copy an account from another server with account password" feature.

But when I try to copy, I get an error:

UNLINKED
Checksum Failure [[d41d8cd98f00b204e9800998ecf8427e]] [[3338497823bb5cf8dd800e58618ae71a]]...trace information follows...

md5sum is: 3338497823bb5cf8dd800e58618ae71a
DOWNLOAD READY in /tmp/cpmove-aaaaaa.tar.gz

Error while copying account...! Aborting Extraction

What can I do to copy this account?

Thanks!

**fwwebs5** · December 24th, 2004, 4:06 PM

One option is to create a backup of the entire account and FTP it to your account, you'll need to copy it to the /home directory, then restore the account from the backup. Of course, you must have root WHM access for this, otherwise support will need to do it. The second is to have the user create homedir backup and database backups and restore them manually. The second option will require all scripts to be updated with locations and dbase names, so it will be time consuming.

It is possible that the network has a glitch and if you wait a couple of hours the transfer may work.

Tigerlily · December 24th, 2004, 4:28 PM

Well, I tried create a full backup and use SSH to move this backup to home dir.
But when I tried to use WHM to restore I got another error: "No Restorable archives found!".

Now, I will try second option... home backup and restore them manually. But I'd like to know what's going wrong because, you know, I'll need to copy another account soon.

**fwwebs5** · December 24th, 2004, 4:51 PM

Whats the backup file name?

Tigerlily · December 24th, 2004, 4:53 PM

something like that: backup-12.24.2004_16-25-48_username.tar.gz

**fwwebs5** · December 24th, 2004, 5:54 PM

I'm sure you've already seen this. What version of cPanel are you running? There was a problem awhile back, around version 9.8x

Quote:

The files must be in one of these directories on the server: /home,/usr/home,/web,/home2,/home3,/root,/usr

Possible cpmove archives found:
(/home) cpmove-findfree.tar.gz
(/home) backup-10.16.2004_23-51-01_username.tar.gz
(/home) backup-10.17.2004_20-09-43_username.tar.gz
(/home) backup-10.26.2004_22-49-36_username.tar.gz

Tigerlily · December 25th, 2004, 4:43 AM

Well... my server is new, so, I'm using WHM 9.9.9 and cPanel 9.9.9. But, my client made his backup so, I really don't know what version of cPanel he used. Maybe could be some old version.

Anyway, this kind of bug is very bad

And... thank you. You really help me yesterday!

December 24th, 2004, 3:17 PM	#1 (permalink)
Tigerlily Registered User Comfy Contributor Joined in May 2003 Lives in Brazil Hosted on dime66 118 posts Gave thanks: 0 Thanked 0 times	copy account Hi, I'm trying to copy an account using WHM. I'm using "Copy an account from another server with account password" feature. But when I try to copy, I get an error: UNLINKED Checksum Failure [[d41d8cd98f00b204e9800998ecf8427e]] [[3338497823bb5cf8dd800e58618ae71a]]...trace information follows... md5sum is: 3338497823bb5cf8dd800e58618ae71a DOWNLOAD READY in /tmp/cpmove-aaaaaa.tar.gz Error while copying account...! Aborting Extraction What can I do to copy this account? Thanks!

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December 24th, 2004, 4:06 PM	#2 (permalink)
fwwebs5 Surpass Fan On a golden path... Joined in Nov 2003 432 posts Gave thanks: 0 Thanked 0 times	One option is to create a backup of the entire account and FTP it to your account, you'll need to copy it to the /home directory, then restore the account from the backup. Of course, you must have root WHM access for this, otherwise support will need to do it. The second is to have the user create homedir backup and database backups and restore them manually. The second option will require all scripts to be updated with locations and dbase names, so it will be time consuming. It is possible that the network has a glitch and if you wait a couple of hours the transfer may work.

December 24th, 2004, 4:28 PM	#3 (permalink)
Tigerlily Registered User Comfy Contributor Joined in May 2003 Lives in Brazil Hosted on dime66 118 posts Gave thanks: 0 Thanked 0 times	Well, I tried create a full backup and use SSH to move this backup to home dir. But when I tried to use WHM to restore I got another error: "No Restorable archives found!". Now, I will try second option... home backup and restore them manually. But I'd like to know what's going wrong because, you know, I'll need to copy another account soon.

December 24th, 2004, 4:51 PM	#4 (permalink)
fwwebs5 Surpass Fan On a golden path... Joined in Nov 2003 432 posts Gave thanks: 0 Thanked 0 times	Whats the backup file name?

December 24th, 2004, 4:53 PM	#5 (permalink)
Tigerlily Registered User Comfy Contributor Joined in May 2003 Lives in Brazil Hosted on dime66 118 posts Gave thanks: 0 Thanked 0 times	something like that: backup-12.24.2004_16-25-48_username.tar.gz

December 25th, 2004, 4:43 AM	#7 (permalink)
Tigerlily Registered User Comfy Contributor Joined in May 2003 Lives in Brazil Hosted on dime66 118 posts Gave thanks: 0 Thanked 0 times	Well... my server is new, so, I'm using WHM 9.9.9 and cPanel 9.9.9. But, my client made his backup so, I really don't know what version of cPanel he used. Maybe could be some old version. Anyway, this kind of bug is very bad And... thank you. You really help me yesterday!

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