removed

Oh well.. at least it tickled real nice.

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removed

Again, my sincerest of sincere apologies, but I can't make much sense out of this.

I can set up MRTG for any SNMP featured switch in about 30 seconds. Someone else might take 30 minutes to do this. Do you have a policy that lays out exactly what is and is not covered under "100% managed"? If not, having one would be really awesome.. more awesome than a slice of cake at 3AM.

I realize and that there will be some limitations but a minute guess just isn't cutting it for me. I'm not very comfortable with the possibility of being charged based on which tech I get. Case in point: Aroop might git-r-done in 10 minutes while Mick might take 80 minutes; it just doesn't make sense.

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Kayla

Given that there are so many things one might want installed, at this time we cannot really lay out exactly what is covered, that's a little short of impossible. Some things do take a long time, and that isn't because the person is familiar with it or not.

This thread really concerns VPS and normal usage.

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removed

I hope you'll be able to lay out a no-BS policy on this in the future. It seems like the right thing to do.. something as simple as a list of "we'll do this" and "we ain't doin' that unless you pay us" things - not with specifics, but with general categories (script installs, OS installs, firewall configs, etc.) - would be better than Emmanuel's "30 minutes" deal.

Explaining things: it's the cool thing to do.

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GamingHybrid

I'm sure they mean that they can install regular needed applications, such as scripting (PHP, MySQL) versions, and other small installs. By Emmanuel's statment of "30 minutes" I'm sure he means that this cannot support anything that is too big or time consuming. This doesn't mean if the person it experienced in what they are to install, it is just the complexity and work load to it. If such rare condition is needed, it will be a payed option.

I really cannot think of a install that would take longer than 30 minutes on a server, but that could be a OS install, which I'm sure should be included as a "managed" item as that is a core need. Maybe I just brought more confusion, so I hope this did help in one way or another...

removed

See, that's the problem. It leaves the user without any concrete information as to what is and is not considered "too time consuming". A basic set of conditions would answer these questions, but that's something that has not yet been thought of, even though SH has been offering "100% managed" servers for as long as I've been around.

I'm glad you're trying to make sense of this, but it really boils down to one thing: it don't make no sense. This loose policy leaves both Surpass and the end user in a bind. The end user thinks he's getting a "100% managed" server. Then, one day, Joe User wants something weird set up, and is told that it'll cost him $xxx. Joe throws a hissy fit and complains to all his friends about the so-called "100% managed server". His friends avoid Surpass and register as democrats.. next thing you know, the world is over.

I don't think it's a good idea to have too many Joes running around. Something as simple as defining what is and isn't covered would solve this. Plus, do you really want the world to explode? I don't.

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GamingHybrid

lol Joe is evil... but confused, just like us Americans! Whoo hoo! jk

Anyways, yes, I understand I make so much sense that I never made any sense to the problem. Glad you've raised this topic, as it is something that Surpass could improve apon. They don't need to specify anymore than category generizations (like you've stated).

So, yes, they gotta add that as a "cach" to the "100%" managed.

removed

See, that's all I ask for. Tell the user what is and is not covered so they can make an informed choice. I'm fairly sure Emmanuel doesn't mean to mislead people most of the time, but leaving something like this wide open and calling it "100% managed" does not seem like the way to go... not if you want to do it honestly and keep the BS level as low as possible, that is.

Anything else would be downright unamerican.

(Insert national anthem and flag icons)

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H

I gotta agree on Removed points. If they don't define what they do or don't allow before payment is required, it will definitely have a negative affect in the end. I'd be quite disappointed if I discovered that something I thought was just part of the deal ended up costing me. That's a hidden fee, something Surpass is normally good for not having.

Oh, and I do know of a case where a customer had to pay x amount of dollars to get PHP5 added to their dedicated server. I don't have the exact figure on hand, but it was surely enough to want to persaude me to do it on my own.