Configuring a VPS - Page 4

**removed** · February 6th, 2006, 11:54 PM

Help with anything, but not install? I don't understand how that works. By your standards, I could ask you to walk me through every single step of the install process for "app x", and that would be fine as long as you're not installing it FOR me.

...yet that would take more time (both on your end and mine) than you guys actually doing it for me.

**Emmanuel** · February 6th, 2006, 11:57 PM

Why would you ask us to walk you thru an installation of a software we did not make? isn't that why you paid the software providor? that belongs to their table of supporting you.

**removed** · February 6th, 2006, 11:59 PM

Quote:

Originally Posted by Emmanuel

Why would you ask us to walk you thru an installation of a software we did not make? isn't that why you paid the software providor? that belongs to their table of supporting you.

You didn't make the Linux kernel.
You didn't make cPanel.
You didn't make PHP.
You didn't make MySQL.

Given your above comment, you should not be supporting any of those, either.

Perhaps you meant that you only support things that were included by default with the server?

**Emmanuel** · February 7th, 2006, 12:06 AM

please stop mixing things. You specifically assumed an installation of a software to be installed. Now your switching to supporting the installation.

Things that come install obviously are supported. Walking you thru an installation of a software we didn't make is beyond this scope of support. 100% managed doesn't mean personal admins.

If you plan to make intelligent questions continue to post if not stop trying to make this a hard topic to address. There is always if and or buts in this type of
situation.

**fwwebs5** · February 7th, 2006, 12:06 AM

Quote:

Originally Posted by removed

So then it isn't "anything and everything at no cost" :-)

There's always limits. I suspect once you get beyond installing common RPM's, updates via up2date or similar upgrade systems, or any sort of customization, it's going to cost. It really makes sense. You lease the VPS which is already configured with a standard server package and it should be ready to use. If you're familiar with SSH and Linux commands, you go to work on the customization. If not, you should lease it with a control panel, such as WHM/cPanel. If you go the WHM/cPanel route setup is included, so your server is ready to use. You're then left with installing Perl modules, GD and that sort of stuff, which they say they'll do for free. They might even troubleshoot VPS-wide problems, but monitoring for downtime, fixing customer caused outages and of course the rare installation of difficult script or compiling a program from source is probably up to you to do or pay for.

**Emmanuel** · February 7th, 2006, 12:08 AM

Quote:

Originally Posted by fwwebs5

There's always limits. I suspect once you get beyond installing common RPM's, updates via up2date or similar upgrade systems, or any sort of customization, it's going to cost. It really makes sense. You lease the VPS which is already configured with a standard server package and it should be ready to use. If you're familiar with SSH and Linux commands, you go to work on the customization. If not, you should lease it with a control panel, such as WHM/cPanel. If you go the WHM/cPanel route setup is included, so your server is ready to use. You're then left with installing Perl modules, GD and that sort of stuff, which they say they'll do for free. They might even troubleshoot VPS-wide problems, but monitoring for downtime, fixing customer caused outages and of course the rare installation of difficult script or compiling a program from source is probably up to you to do or pay for.

thank you for being a common sense person.

I agree not everyone has the same level of sense and we will work on a standard list with some disclaimers. Again this is not done to have hidden fee's but we work in an industry where there is 2-5 different ways to handle things thus a concrete thing is hard.

**fwwebs5** · February 7th, 2006, 12:14 AM

In theory, will there be a difference between managed dedicated and managed VPS [edit: support]? It seems to me that aside from hardware issues, the two should be all but identical. I'm actually surpised that there will be a separate VPS forum, I'd think more than 90% of the issues would apply to both.

**removed** · February 7th, 2006, 12:14 AM

Quote:

Originally Posted by Emmanuel

please stop mixing things. You specifically assumed an installation of a software to be installed. Now your switching to supporting the installation.

Sorry - maybe my cold has gotten to my brain - but I've only been quoting things you've said in this thread. Observe.

Quote:

Originally Posted by you, previously

100% managed means we provide support to you like a shared hosting plan. We help you with anything and everything at no cost.

Okay. That's cool. This makes me think that standard stuff is covered - imagemagick, gd, whatever.

Quote:

Originally Posted by you, previously

anything that doesn't take more then 30 minutes. People do tend to abuse and tell us to install programs which take hours. For that we will charge.

Now it's anything as long as it doesn't take you guys more than 30 minutes to do. That's pretty weird. But:

Quote:

Originally Posted by you, previously

Why would you ask us to walk you thru an installation of a software we did not make? isn't that why you paid the software providor? that belongs to their table of supporting you.

And now it's not "anything" anymore.

I sincerely hope that I'm not coming off as a jerk with a poor attitude, as this is certainly not the case. I've been referring people to Surpass for almost a year now and will continue to do so even with your lack of concrete policy for management. All I'm trying to do is get some basic questions answered... and while I must admit that you've tried hard to please my questions, some of the answers seem to contradict themselves.

This is where I shut up and wait for others to chime in. Am I right on this or am I wrong? If everyone agrees with your comments on this management thing, then so be it - it must just be my stupidity. :-)

H · February 7th, 2006, 12:21 AM

Basically I think Removed is just asking which of the three is it? They are definitely three different answers and opinions of each will form. People will be fine with any of them, but one or another should be chosen. Surpass really just needs to decide what it is if not for the customer, for themselves as a backway so they can justify what is "managed" by Surpass and what isn't.

February 6th, 2006, 11:54 PM	#28 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Help with anything, but not install? I don't understand how that works. By your standards, I could ask you to walk me through every single step of the install process for "app x", and that would be fine as long as you're not installing it FOR me. ...yet that would take more time (both on your end and mine) than you guys actually doing it for me. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

February 6th, 2006, 11:57 PM	#29 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,823 posts Gave thanks: 10 Thanked 134 times	Why would you ask us to walk you thru an installation of a software we did not make? isn't that why you paid the software providor? that belongs to their table of supporting you. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

February 7th, 2006, 12:06 AM	#31 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,823 posts Gave thanks: 10 Thanked 134 times	please stop mixing things. You specifically assumed an installation of a software to be installed. Now your switching to supporting the installation. Things that come install obviously are supported. Walking you thru an installation of a software we didn't make is beyond this scope of support. 100% managed doesn't mean personal admins. If you plan to make intelligent questions continue to post if not stop trying to make this a hard topic to address. There is always if and or buts in this type of situation. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

February 7th, 2006, 12:14 AM	#34 (permalink)
fwwebs5 Surpass Fan On a golden path... Joined in Nov 2003 432 posts Gave thanks: 0 Thanked 0 times	In theory, will there be a difference between managed dedicated and managed VPS [edit: support]? It seems to me that aside from hardware issues, the two should be all but identical. I'm actually surpised that there will be a separate VPS forum, I'd think more than 90% of the issues would apply to both. __________________ Fw Web Solutions http://fwwebs.com

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February 7th, 2006, 12:21 AM	#36 (permalink)
H after g, before i Resident. Joined in Jul 2004 Lives in N,BC,CA 8,079 posts Gave thanks: 48 Thanked 131 times	Basically I think Removed is just asking which of the three is it? They are definitely three different answers and opinions of each will form. People will be fine with any of them, but one or another should be chosen. Surpass really just needs to decide what it is if not for the customer, for themselves as a backway so they can justify what is "managed" by Surpass and what isn't.

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