How to Upload a FULL Backup usign WHM?

RickSimp · May 1st, 2006, 2:53 PM

Hello,

I have a full backup of my website created in Cpanel however I cannot upload it in Cpanel. It states my Admin would have to do this in WHM. I have root access to WHM and in there it says:

"This feature will restore full backups, cpanel backups and cpanel move files in the format of: cpmove-user.tar.gz, user.tar.gz, backup-date_time_user.tar.gz

The files must be in one of these directories on the server: /home,/usr/home,/web,/home2,/home3,/root,/usr

You must upload the file to one of the above locations before using this feature. "

The problem is, I cannot access the root server to upload this file into /home etc. How can I upload a file directly into my root server? I tried using Smart ftp.

1) How do I access the root server to upload this file?
2) Is there any way I can upload this file to the cpanel account and unzip it from there?

**fwwebs5** · May 1st, 2006, 7:29 PM

Upload the file to your web account using any ftp client. Then SSH to your server and copy the file to the /home directory. From there, WHM can restore it. If you need an ssh client, try putty.

RickSimp · May 1st, 2006, 11:50 PM

I uploaded it into a Cpanel for an account. I downloaded putty and accessed the root. However I cant find the cpanel accounts. Where are they located?

**fwwebs5** · May 1st, 2006, 11:57 PM

The accounts are usually in the /home or /home2 directory. Assuming you loaded it to your root folder of your cPanel account it would be /home/username/filename

To copy it to the /home directory:
Shell#

Quote:

cp /home/username/filename /home

RickSimp · May 2nd, 2006, 11:13 AM

FW,

Thank you for your help. However it's still not working. I have moved the file into my home directory. Then I went back to the WHM panel to restore a full backup and it's not finding the file. The file is stored in home/backup_filename.gz . Any clue what I'm doing wrong? In the restore full backup screen it asks "Enter the username for the account you wish to restore"
Thanks

RickSimp · May 2nd, 2006, 11:13 AM

FW,

Thank you for your help. However it's still not working. I have moved the file into my home directory. Then I went back to the WHM panel to restore a full backup and it's not finding the file. The file is stored in home/backup_filename.gz . Any clue what I'm doing wrong? In the restore full backup screen it asks "Enter the username for the account you wish to restore"
Thanks

**cowboy** · May 2nd, 2006, 11:44 AM

Are you using WHM while you are logged in as "root" or as shell access of the account.

You will need to be logged in as root -- the server administrator.

RickSimp · May 2nd, 2006, 12:33 PM

I'm logged in as root.

**cowboy** · May 2nd, 2006, 12:53 PM

If you have a file in the format of:

backup-2.21.2006_22-04-42_sitename.tar.gz

-- [the numbers represent the backup date and time]

in your /home or /root directory, and go to Restore a full backup in WHM, logged in as root, you should see at the bottom of that page a list of all available tar.gz files that are available for restore, including the one you have uploaded to your /home directory.

Then at the top where it asks for the account you wish to restore:
type the account name in the box, ie. sitename in the example above.

If the file is not in the list of available files to restore, either it is not in the /home folder or there is a problem you need to ask support about. You might copy it to the /root folder as WHM will find it there as well.

May 1st, 2006, 2:53 PM	#1 (permalink)
RickSimp Registered User Seasoned Poster Joined in Mar 2006 50 posts Gave thanks: 0 Thanked 2 times	How to Upload a FULL Backup usign WHM? Hello, I have a full backup of my website created in Cpanel however I cannot upload it in Cpanel. It states my Admin would have to do this in WHM. I have root access to WHM and in there it says: "This feature will restore full backups, cpanel backups and cpanel move files in the format of: cpmove-user.tar.gz, user.tar.gz, backup-date_time_user.tar.gz The files must be in one of these directories on the server: /home,/usr/home,/web,/home2,/home3,/root,/usr You must upload the file to one of the above locations before using this feature. " The problem is, I cannot access the root server to upload this file into /home etc. How can I upload a file directly into my root server? I tried using Smart ftp. 1) How do I access the root server to upload this file? 2) Is there any way I can upload this file to the cpanel account and unzip it from there?

May 1st, 2006, 7:29 PM	#2 (permalink)
fwwebs5 Surpass Fan On a golden path... Joined in Nov 2003 432 posts Gave thanks: 0 Thanked 0 times	Upload the file to your web account using any ftp client. Then SSH to your server and copy the file to the /home directory. From there, WHM can restore it. If you need an ssh client, try putty. __________________ Fw Web Solutions http://fwwebs.com

May 2nd, 2006, 11:44 AM	#7 (permalink)
cowboy Surpass Fan Excelling Contributor Joined in Nov 2005 Lives in Colorado Hosted on DEDI 936 posts Gave thanks: 2 Thanked 95 times	Are you using WHM while you are logged in as "root" or as shell access of the account. You will need to be logged in as root -- the server administrator. __________________ Where would you be if you were at the highest court in the land (US)?

May 2nd, 2006, 12:53 PM	#9 (permalink)
cowboy Surpass Fan Excelling Contributor Joined in Nov 2005 Lives in Colorado Hosted on DEDI 936 posts Gave thanks: 2 Thanked 95 times	If you have a file in the format of: backup-2.21.2006_22-04-42_sitename.tar.gz -- [the numbers represent the backup date and time] in your /home or /root directory, and go to Restore a full backup in WHM, logged in as root, you should see at the bottom of that page a list of all available tar.gz files that are available for restore, including the one you have uploaded to your /home directory. Then at the top where it asks for the account you wish to restore: type the account name in the box, ie. sitename in the example above. If the file is not in the list of available files to restore, either it is not in the /home folder or there is a problem you need to ask support about. You might copy it to the /root folder as WHM will find it there as well. __________________ Where would you be if you were at the highest court in the land (US)?

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May 1st, 2006, 11:50 PM	#3 (permalink)
RickSimp Registered User Seasoned Poster Joined in Mar 2006 50 posts Gave thanks: 0 Thanked 2 times	I uploaded it into a Cpanel for an account. I downloaded putty and accessed the root. However I cant find the cpanel accounts. Where are they located?

May 2nd, 2006, 11:13 AM	#5 (permalink)
RickSimp Registered User Seasoned Poster Joined in Mar 2006 50 posts Gave thanks: 0 Thanked 2 times	FW, Thank you for your help. However it's still not working. I have moved the file into my home directory. Then I went back to the WHM panel to restore a full backup and it's not finding the file. The file is stored in home/backup_filename.gz . Any clue what I'm doing wrong? In the restore full backup screen it asks "Enter the username for the account you wish to restore" Thanks

May 2nd, 2006, 11:13 AM	#6 (permalink)
RickSimp Registered User Seasoned Poster Joined in Mar 2006 50 posts Gave thanks: 0 Thanked 2 times	FW, Thank you for your help. However it's still not working. I have moved the file into my home directory. Then I went back to the WHM panel to restore a full backup and it's not finding the file. The file is stored in home/backup_filename.gz . Any clue what I'm doing wrong? In the restore full backup screen it asks "Enter the username for the account you wish to restore" Thanks

May 2nd, 2006, 12:33 PM	#8 (permalink)
RickSimp Registered User Seasoned Poster Joined in Mar 2006 50 posts Gave thanks: 0 Thanked 2 times	I'm logged in as root.

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