i love vps!!

null · May 7th, 2006, 12:18 PM

very special thanks to your vps system & vps supports
i have only 4 site on my vps and only about 1.5 gig out going and 140mb incoming traffic but my ram usage is on 80% when i submit a ticket in your support center you dent give a good answer and delete my tickets
thats very memorable my whm shown my ram usage is only 10% but in Virtuozzo Power Panel my system usage is on 80%.those are diferent!!! and when i asked about this you deleted my ticket!!
an other memorable i had vps1 (256mb ram) and my ram usage was 90% when i upgraded it to vps2(512mb) my ram usage is on 80% !!!! that mean my ram available is only about 300mb!! but my invoices are for 512mb ram (60$/m)
at last i am afride about add new site to my account,becuse it will down it & i want say thanks surpass for your ideas 20gig web space 500gig bandwidth for only 4 small site!!

**Rai** · May 7th, 2006, 12:45 PM

I'm guessing you're being sarcastic? It's hard to tell. It's also seems you're not interested in help, but the problem is that this forum is not meant to be a sounding board for hearing yourself complain. Surpass support does not actively delete tickets, if its not listed in the helpdesk they probably didn't get it.

null · May 7th, 2006, 12:52 PM

they send some answer to me and after 3 day they delete it!!
you say they dont get it!! they send two answer to me then delete it!!
your vps not managed 100% plaease edit this or manage your server fully!
i have problem and you cant help me is this managed 100%!!

**Skipdawg** · May 7th, 2006, 2:06 PM

Why are you thinking they deleted it?

**john** · May 7th, 2006, 2:20 PM

null -

This does not sound like the Surpass support that I am used to dealing with. If this is what happened to you, Kayla will want to follow up on it and make sure that it is resolved properly.

Please post the ticket number(s) so that the issue can be looked into.

Thanks.

John

**Rai** · May 7th, 2006, 9:15 PM

Surpass helpdesk does not delete tickets. They will close tickets, if they believe the answer has been found or if the ticket is inactive, but they don't delete tickets. I have every single ticket I've ever sent listed in my help desk account, all from before they switched over to the new ticket management.

If you can't find the ticket you sent in, well, send another, until you get the answer you need. You need to be clear on what you need though, you may not be a native English-speaker, but I find your train of thought hard to follow, especially with your excessive use of exclaimation points. We can't help you here, particularly if you are just here to complain. There's lots of people here with computer experience, and perhaps your "4 small sites" aren't that small after all. But we don't know that, since we don't know anything about them. Please give us more information so we can try to figure out why your usage is so high.

Also, John, as helpful as Kayla is going the extra mile around the forum, and I have no doubt she will help here if she sees the post, you should give her the opportunity to extend the help herself and not volunteer her. Your assistance is appreciated, but let Kayla speak up for herself.

**john** · May 7th, 2006, 11:07 PM

Quote:

Originally Posted by Rai

Also, John, as helpful as Kayla is going the extra mile around the forum, and I have no doubt she will help here if she sees the post, you should give her the opportunity to extend the help herself and not volunteer her. Your assistance is appreciated, but let Kayla speak up for herself.

Fine. You're the mod. I'll let you take care of it.

**Rai** · May 7th, 2006, 11:57 PM

I'm not asking you not to help out, simply refrain from obligating someone unknowingly to something.

**john** · May 8th, 2006, 12:35 AM

Quote:

Originally Posted by Rai

I'm not asking you not to help out, simply refrain from obligating someone unknowingly to something.

Who said it was unknowingly? That's what PMs are for.

May 7th, 2006, 12:18 PM	#1 (permalink)
null Registered User Fresh Surpasser Joined in May 2006 5 posts Gave thanks: 0 Thanked 0 times	i love vps!! very special thanks to your vps system & vps supports i have only 4 site on my vps and only about 1.5 gig out going and 140mb incoming traffic but my ram usage is on 80% when i submit a ticket in your support center you dent give a good answer and delete my tickets thats very memorable my whm shown my ram usage is only 10% but in Virtuozzo Power Panel my system usage is on 80%.those are diferent!!! and when i asked about this you deleted my ticket!! an other memorable i had vps1 (256mb ram) and my ram usage was 90% when i upgraded it to vps2(512mb) my ram usage is on 80% !!!! that mean my ram available is only about 300mb!! but my invoices are for 512mb ram (60$/m) at last i am afride about add new site to my account,becuse it will down it & i want say thanks surpass for your ideas 20gig web space 500gig bandwidth for only 4 small site!!

May 7th, 2006, 12:45 PM	#2 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	I'm guessing you're being sarcastic? It's hard to tell. It's also seems you're not interested in help, but the problem is that this forum is not meant to be a sounding board for hearing yourself complain. Surpass support does not actively delete tickets, if its not listed in the helpdesk they probably didn't get it. __________________

May 7th, 2006, 2:06 PM	#4 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Why are you thinking they deleted it? __________________

May 7th, 2006, 9:15 PM	#6 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	Surpass helpdesk does not delete tickets. They will close tickets, if they believe the answer has been found or if the ticket is inactive, but they don't delete tickets. I have every single ticket I've ever sent listed in my help desk account, all from before they switched over to the new ticket management. If you can't find the ticket you sent in, well, send another, until you get the answer you need. You need to be clear on what you need though, you may not be a native English-speaker, but I find your train of thought hard to follow, especially with your excessive use of exclaimation points. We can't help you here, particularly if you are just here to complain. There's lots of people here with computer experience, and perhaps your "4 small sites" aren't that small after all. But we don't know that, since we don't know anything about them. Please give us more information so we can try to figure out why your usage is so high. Also, John, as helpful as Kayla is going the extra mile around the forum, and I have no doubt she will help here if she sees the post, you should give her the opportunity to extend the help herself and not volunteer her. Your assistance is appreciated, but let Kayla speak up for herself. __________________

May 7th, 2006, 11:57 PM	#8 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	I'm not asking you not to help out, simply refrain from obligating someone unknowingly to something. __________________

May 7th, 2006, 12:52 PM	#3 (permalink)
null Registered User Fresh Surpasser Joined in May 2006 5 posts Gave thanks: 0 Thanked 0 times	they send some answer to me and after 3 day they delete it!! you say they dont get it!! they send two answer to me then delete it!! your vps not managed 100% plaease edit this or manage your server fully! i have problem and you cant help me is this managed 100%!!

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