OK taking the VPS plunge! - Page 2

morph3ous · May 9th, 2006, 8:49 PM

Quote:

Originally Posted by Skipdawg

Well to be safe I kept the payment confirmation page up. I do that just to be safe with all online orders and keep the page up till I get a payment confirmation email. I think I'll do a page copy to be safe also. Just so I have the order placed proof if something went wrong today.

That's a great idea! I'm going to start doing that myself in the future.

**john** · May 9th, 2006, 9:26 PM

OK Skip. Now it's your turn to be patient. I know how hard it is to wait for new toys, but that's what you're going to need to do.

Hang in there. It'll be well worth the wait.

**Skipdawg** · May 9th, 2006, 9:40 PM

Well John if I knew I was waiting for something it would be easier. But with no order confirmation email how do I know I have something to wait for. Can't help but think something went wrong.

I just looked earlier and after my new order last July and with the upgrade from standard to OC5 a order confirmation email came in minutes. The welcome emails took longer yes but with no confirmation email it's hard to be patient.

If I get that I'll gladly wait some but nobody told me I'd have to wait days. I already have my forums in maintenance mode.

I was told this custom setup would take 2-3 hours. There was no mention of days. If that was so I would have done this over a weekend and taken off while this was going on.

morph3ous · May 9th, 2006, 9:51 PM

Skipdawg,

I just wanted to let you know that my account is up and running. It was set up yesterday, but I never got an activation or order confirmation email. I just received it twice, one was a response to the ticket from 10A today, and the other was from support

surpasshosting.com.

It seems like the orders are going through, but that the processes that notify the customer at each stage in the game do not work.

**Skipdawg** · May 9th, 2006, 9:58 PM

Thanks. If this is going to drag but to do I'm going to go re-enable my forums cause I doubt anything will happen till maybe tomorrow. I just hope I have something by morning.

But I'm not going to have my members wait of what ever is going on to get back in gear. Latters

**David** · May 10th, 2006, 1:55 AM

Awesome. Congrats on deciding to head to VPS.

**Skipdawg** · May 10th, 2006, 3:18 AM

Well 10 plus hours later and still no confirmation email to the order. But I guess I'll wait till morning as see when sales folks are in the office.

But if this ended up going in to the void of no where land I think I will take that as a sign to forget it.

This is already making me loopy

**Emmanuel** · May 10th, 2006, 3:39 AM

VPS are activated within 24 hours of payment and I see a confirmation
was already sent to your verizon email. Possibly check spam folder if you have any...

========= GENERAL INFORMATION =========

Merchant : SURPASSHOSTING.COM LLC (356927)
Date/Time : 09-May-2006 04:45:05 PM

**Skipdawg** · May 10th, 2006, 4:06 AM

Hay Eman!

No not in my spam folder either? Weird
It did not get sent to my secondary email either. Looked there too.

But from what the David that at Surpass has indicated the ball is now rolling. Good!
Now I should toss and turn less in my sleep tonight.

Now so I'll know in the morning. Anyone who knows nice simple steps please.

How and where will I create "unique accounts" for each domain on the VPS? Is that in WHM or where? Please keep it simple for now.

May 9th, 2006, 9:40 PM	#12 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Well John if I knew I was waiting for something it would be easier. But with no order confirmation email how do I know I have something to wait for. Can't help but think something went wrong. I just looked earlier and after my new order last July and with the upgrade from standard to OC5 a order confirmation email came in minutes. The welcome emails took longer yes but with no confirmation email it's hard to be patient. If I get that I'll gladly wait some but nobody told me I'd have to wait days. I already have my forums in maintenance mode. I was told this custom setup would take 2-3 hours. There was no mention of days. If that was so I would have done this over a weekend and taken off while this was going on. __________________

May 9th, 2006, 9:51 PM	#13 (permalink)
morph3ous Registered User Fresh Surpasser Joined in Jan 2006 10 posts Gave thanks: 0 Thanked 0 times	Skipdawg, I just wanted to let you know that my account is up and running. It was set up yesterday, but I never got an activation or order confirmation email. I just received it twice, one was a response to the ticket from 10A today, and the other was from supportsurpasshosting.com. It seems like the orders are going through, but that the processes that notify the customer at each stage in the game do not work.

May 9th, 2006, 9:58 PM	#14 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Thanks. If this is going to drag but to do I'm going to go re-enable my forums cause I doubt anything will happen till maybe tomorrow. I just hope I have something by morning. But I'm not going to have my members wait of what ever is going on to get back in gear. Latters __________________

May 10th, 2006, 1:55 AM	#15 (permalink)
David says GIMME SOME MORE! Resident. Joined in Mar 2004 Lives in fear of Obama. Hosted on Pass 7 13,092 posts Gave thanks: 8 Thanked 34 times	Awesome. Congrats on deciding to head to VPS. __________________

May 10th, 2006, 3:18 AM	#16 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Well 10 plus hours later and still no confirmation email to the order. But I guess I'll wait till morning as see when sales folks are in the office. But if this ended up going in to the void of no where land I think I will take that as a sign to forget it. This is already making me loopy __________________

May 10th, 2006, 3:39 AM	#17 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,823 posts Gave thanks: 10 Thanked 134 times	VPS are activated within 24 hours of payment and I see a confirmation was already sent to your verizon email. Possibly check spam folder if you have any... ========= GENERAL INFORMATION ========= Merchant : SURPASSHOSTING.COM LLC (356927) Date/Time : 09-May-2006 04:45:05 PM __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

May 10th, 2006, 4:06 AM	#18 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Hay Eman! No not in my spam folder either? Weird It did not get sent to my secondary email either. Looked there too. But from what the David that at Surpass has indicated the ball is now rolling. Good! Now I should toss and turn less in my sleep tonight. Now so I'll know in the morning. Anyone who knows nice simple steps please. How and where will I create "unique accounts" for each domain on the VPS? Is that in WHM or where? Please keep it simple for now. __________________

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