Did account setup fail?

morph3ous · May 9th, 2006, 6:35 PM

I recently signed up for VPS. I have a shared account already under a different email address... Might keep both for a little while with some domains on one and some on the other.

I got an email from support

surpasshosting.com
Subject: Surpass Hosting: Signup Invoice/Receipt for Brian Bustin
Message: --

I want to make sure the order went through properly. When I set up my other account, the invoice email was populated with info.

I understand account setup may take some time, I am just inquiring as to whther the order went through properly.
----
Submitted this to support as a low priority ticket: VVY-440558 on 09 May 2006 10:19 AM

Did not get a response, and figured I may have sent the ticket to the wrong department, so I created a high priority ticket for the sales group:
OIQ-183889 on 09 May 2006 03:26 PM

**Skipdawg** · May 9th, 2006, 6:45 PM

When did you place your order? I just placed one a little while ago myself. Still waiting for a welcome email.

But note the network Surpass is no seems to have been having some lag for at least a few days now so maybe that is slowing things with all this too.

morph3ous · May 9th, 2006, 6:53 PM

Skipdawg,

I placed my order last night. The support email came in at around 6:15p. I think that was only about 5-10 minutes after the order went through. The strange thing is that the content of the email was only two dashes. '--' It seems like something might not be working.

Hopefully both of our orders went through properly.

**Skipdawg** · May 9th, 2006, 6:58 PM

Yea I hope all is well. I debated doing it at all. Just was not sure. Been a hour now here and no email from Surpass at all.

I guess if it hits 2 hours I'll drop a ticket.

morph3ous · May 9th, 2006, 8:20 PM

I still have not gotten any responses to the tickets. One was entered at 10 this morning. I have a feeling that the payment did not go through properly, as my welcome email was blank save '--'.

Can someone please confirm that the payment information did in fact go through, and that the account is in the process of being created?

**Skipdawg** · May 9th, 2006, 8:30 PM

You've dropped tickets and gotten no reply at all?

morph3ous · May 9th, 2006, 8:35 PM

Yes, I have one from around 10:20AM today and then created another around 3:30PM today. I have gotten no response to either. I have to say that at the moment I am pretty dissappointed.

I understand that account creation can take some time; however, one of my tickets has been out there for around 9 hours with no response, and It's been 24 hours with no contact except for an odd email.

Surpass needs to examine their process. All I need is to know that the payment went through properly, and they are working on it. That they have not answered the tickets is extremely poor.

**Skipdawg** · May 9th, 2006, 8:40 PM

Well I'm wondering if something is going on with the network someplace. Forum is dragging yet I see no issues with a ping or tracert?

And with tickets dropped a quick reply usually come in less than 2 minutes for me.

I'm going to be patient and wait for the 4 hour mark for I have protection on my credit card so not worried there. But at 4 hours will drop a ticket to query payment confirmation and see if I get a quick reply back then. Just shy 3 hours now.

morph3ous · May 9th, 2006, 9:29 PM

Just received the activation email. It appears that the payment did in fact go through.

May 9th, 2006, 6:35 PM	#1 (permalink)
morph3ous Registered User Fresh Surpasser Joined in Jan 2006 10 posts Gave thanks: 0 Thanked 0 times	Did account setup fail? I recently signed up for VPS. I have a shared account already under a different email address... Might keep both for a little while with some domains on one and some on the other. I got an email from supportsurpasshosting.com Subject: Surpass Hosting: Signup Invoice/Receipt for Brian Bustin Message: -- I want to make sure the order went through properly. When I set up my other account, the invoice email was populated with info. I understand account setup may take some time, I am just inquiring as to whther the order went through properly. ---- Submitted this to support as a low priority ticket: VVY-440558 on 09 May 2006 10:19 AM Did not get a response, and figured I may have sent the ticket to the wrong department, so I created a high priority ticket for the sales group: OIQ-183889 on 09 May 2006 03:26 PM Last edited by morph3ous; May 9th, 2006 at 6:36 PM..

May 9th, 2006, 6:45 PM	#2 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	When did you place your order? I just placed one a little while ago myself. Still waiting for a welcome email. But note the network Surpass is no seems to have been having some lag for at least a few days now so maybe that is slowing things with all this too. __________________

May 9th, 2006, 6:58 PM	#4 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Yea I hope all is well. I debated doing it at all. Just was not sure. Been a hour now here and no email from Surpass at all. I guess if it hits 2 hours I'll drop a ticket. __________________

May 9th, 2006, 8:30 PM	#6 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	You've dropped tickets and gotten no reply at all? __________________

May 9th, 2006, 8:35 PM	#7 (permalink)
morph3ous Registered User Fresh Surpasser Joined in Jan 2006 10 posts Gave thanks: 0 Thanked 0 times	Yes, I have one from around 10:20AM today and then created another around 3:30PM today. I have gotten no response to either. I have to say that at the moment I am pretty dissappointed. I understand that account creation can take some time; however, one of my tickets has been out there for around 9 hours with no response, and It's been 24 hours with no contact except for an odd email. Surpass needs to examine their process. All I need is to know that the payment went through properly, and they are working on it. That they have not answered the tickets is extremely poor. Last edited by morph3ous; May 9th, 2006 at 8:36 PM..

May 9th, 2006, 6:53 PM	#3 (permalink)
morph3ous Registered User Fresh Surpasser Joined in Jan 2006 10 posts Gave thanks: 0 Thanked 0 times	Skipdawg, I placed my order last night. The support email came in at around 6:15p. I think that was only about 5-10 minutes after the order went through. The strange thing is that the content of the email was only two dashes. '--' It seems like something might not be working. Hopefully both of our orders went through properly.

May 9th, 2006, 8:20 PM	#5 (permalink)
morph3ous Registered User Fresh Surpasser Joined in Jan 2006 10 posts Gave thanks: 0 Thanked 0 times	I still have not gotten any responses to the tickets. One was entered at 10 this morning. I have a feeling that the payment did not go through properly, as my welcome email was blank save '--'. Can someone please confirm that the payment information did in fact go through, and that the account is in the process of being created?

May 9th, 2006, 8:40 PM	#8 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Well I'm wondering if something is going on with the network someplace. Forum is dragging yet I see no issues with a ping or tracert? And with tickets dropped a quick reply usually come in less than 2 minutes for me. I'm going to be patient and wait for the 4 hour mark for I have protection on my credit card so not worried there. But at 4 hours will drop a ticket to query payment confirmation and see if I get a quick reply back then. Just shy 3 hours now. __________________

May 9th, 2006, 9:29 PM	#9 (permalink)
morph3ous Registered User Fresh Surpasser Joined in Jan 2006 10 posts Gave thanks: 0 Thanked 0 times	Activated! Just received the activation email. It appears that the payment did in fact go through.

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