GabeX

Surpass shut my site down because it was using "59%" cpu sources, and I had no scripts running, I even asked for a raw log to be sent and they wouldn't send me one, saying it was my responsibility to "investigate" the cause yet I couldn't access the cpanel if I was suspended. They kept forcing me to buy a dedicated and I felt pressured into doing so, considering I ran a huge site and have been a "loyal" customer towards surpass for more than a couple of years now, I took the offer. I have a couple of sites that receive over 4k unique a day, and being as I took the offer on the dedicated, I have yet waited almost three days and have NOT received a support ticket answer back for help on how to get my server set up. I have purchased this dedicated and being down for almost a week is very important as I am losing my dedicated customers/fans. I really am a dissatisfied customer after being forced into a dedicated that I am not understanding ONE BIT on how to set it up considering I run about 5 domains.

I've had all of my information transferred from the reseller to the dedicated. I managed the dns settings through a main domain which I expected to turn into a hosting company, and now the sites are not updating through the sites and I cannot point each domain to a specific directory since it was transferred, because it gives me a currently exists error. Not only that but due to the transfer, there are options showing I have domains added, but under "LIST ACCOUNTS" I do not have an "Unpark" or "Delete" option to re-set it up which is causing a no go on the domain. The technical support has turned horrid, the way I see it, Surpass is enjoying their money.

Brandonnn

well everything that you mentioned in your paragraphs could be solved if you RTFM. There is a detailed help manual built right into the WHM sidebar. Look for it, you no longer have a reseller or shared account so domains don't have to point to a subdirectory anymore.

Your site got canned because of shear volume, it happend to me and I went dedicated. I am not extremely knowledgeable about WHM myself but I RTFM and haven't had any issues.

Jez

Not sure what to say here. I have a VPS and they have allready tried pushing me into getting a dedi. ( At this point I can not afford it yet) Not with a baby on the way.

I know why they are doing this but I won't say anything since I plan on doing this myself real soon to sell dedis.

But down time is a hard thing for anybody. Wish you the best of luck and I hope everything works out and your views can change on surpass.

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Bigjohn

Getting into 'hosting' without a clue as to what you're doing is dangerous. That's why places like livejournal and myspace, geocities, etc. exist.

Surpass supports / manages things for you, but you have to know what to tell them / ask them. And it's all a learning curve.

They're not pushing you toward a dedi just to make money - they're suggesting it to ensure you have more uptime / control of your systems!

John

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Emmanuel

A quick update since the client didn't respond again. He ended up getting a dedicated server after his understanding of the situation. We offered him a generous discount and even copied his accounts.

I hope this is now a happy ending for you

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webhost

I have not been on the forum for a while but how can anyone complain about being asked to rent a dedi if they are using over HALF of a servers resources - seems fair to me! Surpass could hahve lost many customers had they allowed this one site to bring down a server or make it unstable.

I am a SATISFIED customer! I am learning too but surpass are wonderful - so if anyone is reading this and is thinking of coming to surpass please be assured they are good people who will go out of their way to help you.

NovaRod

What webhost said...and everyone else...

Rod (learning and loving it!)

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