VPS Suspended..WTF? - Page 5

mjtkop · August 7th, 2006, 5:00 PM

I think theres a lot needs clarified about the VPS. like why did i get suspended for affecting otehr VPS's on teh same box? as per Jesse C said, if A vps is meant to act exactly like a stand alone server(as stated by surpass) then why did mine effect other users(allegedly), your VPS has to faulty, of course companies never admit to thier products being at fault its always the customers fault.

Oh I was also told that if I used over 512mb of ram I would be suspended again, why, read what i typed above kayla and emmanuel if a VPS is meant to act like a standalone server why does it effect other VPS isnt tehre a post here by kayla thats says that it wont effect others if your on VPS? surely the only reason for being suspended(resource wise) is if a site is effecting otehr sites on the same server?

If a VPS really does not act exactly like a stand alone server then why does it say on your website that it does?

Prig · August 7th, 2006, 5:10 PM

Sure some things need to be clarified, but I think you need to do your own research and understand what exactly a VPS is. Its NOT exactly like having a dedicated server. Sure you can install you're own OS and other programs just for yourself, but the processors and RAM are shared resources. Your just allocated a certian amount.

As a customer its your responsibility to know what your paying for whether they tell you or not. Its just like buying a car. The sales man doesn't explain every single feature to you, you have to read the manual and find out for yourself, or play around with it for a bit. That's the only way you're going to learn is if you take the initiative.

**Bigjohn** · August 7th, 2006, 6:17 PM

Right... MEMORY - if bursting is allowed, and DISK are 2 areas where vps is NOT like a dedicated box. The DISK can be a big (and I should underscore BIG) bottleneck... and if the VPS has 10 users, and 4gb of ram... you see where I'm going with that, right?

**Geoff** · August 7th, 2006, 7:11 PM

VPS is not exactly like a dedicated server... if it was then why would anyone by a dedicated?

There is an upside and downside to both

With VPS, You can have burstable RAM. You may be allocated 512 but if you need 2GB from time to time its available.

With Dedi. You are restricted to exactly the resources you have paid for. I cant suddenly use 2 GB RAM if i dont have it.

the downside to VPS is that while you have access to more resources if you need it, you are also sharing those resources. With VPS you are given root access to your own environment, you are not given your own hardware. It all resides on the same hardware and thus it is a shared hardware, with your personal environment, where as shared hosting is a shared environment on shared hardware. dedicated is your own environment on your own hardware.

**Emmanuel** · August 7th, 2006, 10:37 PM

Quote:

Originally Posted by Prig

Sure some things need to be clarified, but I think you need to do your own research and understand what exactly a VPS is. Its NOT exactly like having a dedicated server. Sure you can install you're own OS and other programs just for yourself, but the processors and RAM are shared resources. Your just allocated a certian amount.

As a customer its your responsibility to know what your paying for whether they tell you or not. Its just like buying a car. The sales man doesn't explain every single feature to you, you have to read the manual and find out for yourself, or play around with it for a bit. That's the only way you're going to learn is if you take the initiative.

thank you very much for inputting that as a client, it is very true what you said.

**Emmanuel** · August 7th, 2006, 10:42 PM

Quote:

Originally Posted by mjtkop

If a VPS really does not act exactly like a stand alone server then why does it say on your website that it does?

the VPS is stand alone and it shouldn't and in most cases doesn't effect other VPS however for example if there is a vps or 2 in the main vps always bursting to 1gb or 2gb ram essentially you are stealing away from others bursting.

This is when it can start to effect others.

mjtkop I hope you understand we are on your side, I know you want instant answers to all your questions. In an ideal world I would dedicated my shift to show you everything however that isn't possible. If you have specific questions please feel free to ask them and I will be happy to go over them with you.

The more you understand the easier it is for you to see our side of the wall. We only want the best solutions for you and your fellow peers.

We appreciate the loyalty and I am confident we will both come to a long term solution for you.

mjtkop · August 8th, 2006, 2:37 PM

Thanks Emannuel, i do realise you want whats best, whats best for the customer is always good for the host, the customer is happy and the webhost retains a happy paying customer.

I will try and learn more I have been but its difficult, i work a fair amount of hours which has nothing to do with computers and when you come home from work you cant really be bothered sitting at the computer for too long trying to learn these things so it will take time.

Some of my comments by the way wehre made when I was a wee bit angry I dont know if you know any Scottish people but we can be pretty hotheaded sometimes.

I am definatley continuing to host with surpass, ive been here almost 2 years I think and like I said before the problems have been minimal.

The only reason why I was angry/anxios/worried when this happened is because I am very passionate about my website, a few years ago I ddint know what html or a webserver was now I operate one of the most popular Michael Jackson fansites on the internet, I knew I could not afford to simply say OK upgrade me to a dedi and unsuspend me, i just could not afford a dedi and I still pretty certain my site does not on a regular basis use that type of resources, so I was worried I may lose my site for a prolonged amount of time.

I do plan on growing my site and i want it to be more popular than ever, especially next year when we will see the return of the King Of Pop(Michael Jackson) witha brand new album, a dedicated is definatley the way I want to go, if you have any good deals or you would like to discuss some deals on a dedi with me feel free to email me as a Scotsman I always like the sound of a good deal!

Martin

**GamingHybrid** · August 9th, 2006, 8:29 PM

I see your fustrations, but as others have put, trying to bite off the heads of Surmunity members that are only hosting with Surpass (only a VERY few work at Surpass on Surmunity), so we are limited and just try to direct you to the path you want and try to clear things the most we can without the ability of server-side or accounting-side assistance.

As a paying customer you have basic rights, but how they are exploited are limited. You were obviously allowed to rant on Surmunity, but that is not a customer right, it is a privilage that Surpass allowed this, since this forum was purchased by them as their own application and is hosted on their paid servers.

Host Dime and Surpass Hosting are NOT THE SAME company, they share the same datacenter and are somewhat partners, but not the same company. Calling Host Dime is like me calling a neighbor to silence a loud party a neighbor they know are commiting.

I've read the quote about the 1GB. What he was saying was even after resting records/server, they saw a constaint use of 1GB memory. The plan you have (and the highest each account can go for) allows a constain use of 512MB. A extra bonus that Surpass offers is 1GB or even 2GB memory BURST, meaning an every-once-in-a-while spike that passed your guarenteed memory amount. What the email was stating was your site was not using 1GB everyonce-in-a-while, but only 20% of the time, showing a constaint stream. This gives cut offs and possibly even harm for other's VPS accounts, in terms that they can't burst or might even be they can use their own amount. Hope that makes it clearer.

Surpass does not have a number for anyone but Dedicated people. Why? Their phone systems would be clogged with the thousands of potiential calls. They don't have a department for such and thus rather use a ticketing system that queues ALL tickets, thus non are ignored, just waiting in a line. They give dedicated folks a number to call them directly since their server is monitored, but is customer-side monitored/cared.

Anyways, glad to see after all this fustration and ranting, you are still reasonable an dsee Surpass is trying to help. Hopefully we could have helped as well, and hope everything goes better in the future.

About the wanting of a dedicated server in the future, I got mine in June only cause of the sale going on (cause I wasnt in need of dedicated yet, but just could let the deal bypass). I love having dedicated, it is MUCH fun! I started an uptime meter here if you wanna get an idea of uptime/reliability. July wasn't too good just because I started the uptime monitor service 2 days before a big network issue, that was corrected for me in 30 minutes to an hour at most. This did screw the number though : /. August has been great so far though. And, as long as statistics are above or at 99.4%, I'm happy

Above 98% I'm contient, below that I'm sad :'( But like that nothing yet, so I'm happy

.

Have a great day

mjtkop · August 12th, 2006, 8:10 AM

Well as i type this the guys(and gals perhaps) are working like eager beavers building my brand spanking new dedi server, It is like I am 12 years old again waiting for santa to come, checking my email every 10 seconds for the welcome email, then Eman is kindly going to transfer my account from VPS to dedicated.

NOt sure what I will do with my dedi yet, my main priority is making sure my site has no downtime and runs as smooth as..something thats really smooth, which hopefully the dedicated will do.

I want to try and make a bit of cash off it as well, it will help pay for the mothly payments, but yea cant wait to get my dedi now, not many Michael Jackson fansites on thier own dedicated server.

August 7th, 2006, 5:00 PM	#37 (permalink)
mjtkop Registered User Seasoned Poster Joined in Oct 2004 79 posts Gave thanks: 0 Thanked 0 times	I think theres a lot needs clarified about the VPS. like why did i get suspended for affecting otehr VPS's on teh same box? as per Jesse C said, if A vps is meant to act exactly like a stand alone server(as stated by surpass) then why did mine effect other users(allegedly), your VPS has to faulty, of course companies never admit to thier products being at fault its always the customers fault. Oh I was also told that if I used over 512mb of ram I would be suspended again, why, read what i typed above kayla and emmanuel if a VPS is meant to act like a standalone server why does it effect other VPS isnt tehre a post here by kayla thats says that it wont effect others if your on VPS? surely the only reason for being suspended(resource wise) is if a site is effecting otehr sites on the same server? If a VPS really does not act exactly like a stand alone server then why does it say on your website that it does? __________________ www.mjtkop.com - The greatest Michael Jackson Fansite hosted proudly on a Surpass Dedicated Server. Last edited by mjtkop; August 7th, 2006 at 5:02 PM..

August 7th, 2006, 5:10 PM	#38 (permalink)
Prig is a Comfy Contributor Joined in Jul 2004 Lives in CT Hosted on Pass79 265 posts Gave thanks: 11 Thanked 8 times	Sure some things need to be clarified, but I think you need to do your own research and understand what exactly a VPS is. Its NOT exactly like having a dedicated server. Sure you can install you're own OS and other programs just for yourself, but the processors and RAM are shared resources. Your just allocated a certian amount. As a customer its your responsibility to know what your paying for whether they tell you or not. Its just like buying a car. The sales man doesn't explain every single feature to you, you have to read the manual and find out for yourself, or play around with it for a bit. That's the only way you're going to learn is if you take the initiative. __________________

August 7th, 2006, 6:17 PM	#39 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	Right... MEMORY - if bursting is allowed, and DISK are 2 areas where vps is NOT like a dedicated box. The DISK can be a big (and I should underscore BIG) bottleneck... and if the VPS has 10 users, and 4gb of ram... you see where I'm going with that, right? __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

August 7th, 2006, 7:11 PM	#40 (permalink)
Geoff Yabadabadoo Super #1 Joined in Nov 2004 Lives in B.C., Canada Hosted on Dedicated 1,013 posts Gave thanks: 7 Thanked 28 times	VPS is not exactly like a dedicated server... if it was then why would anyone by a dedicated? There is an upside and downside to both With VPS, You can have burstable RAM. You may be allocated 512 but if you need 2GB from time to time its available. With Dedi. You are restricted to exactly the resources you have paid for. I cant suddenly use 2 GB RAM if i dont have it. the downside to VPS is that while you have access to more resources if you need it, you are also sharing those resources. With VPS you are given root access to your own environment, you are not given your own hardware. It all resides on the same hardware and thus it is a shared hardware, with your personal environment, where as shared hosting is a shared environment on shared hardware. dedicated is your own environment on your own hardware. __________________ Geoff Ellis - Surpass Dedicated Server Customer www.adepttechs.net

August 8th, 2006, 2:37 PM	#43 (permalink)
mjtkop Registered User Seasoned Poster Joined in Oct 2004 79 posts Gave thanks: 0 Thanked 0 times	Thanks Emannuel, i do realise you want whats best, whats best for the customer is always good for the host, the customer is happy and the webhost retains a happy paying customer. I will try and learn more I have been but its difficult, i work a fair amount of hours which has nothing to do with computers and when you come home from work you cant really be bothered sitting at the computer for too long trying to learn these things so it will take time. Some of my comments by the way wehre made when I was a wee bit angry I dont know if you know any Scottish people but we can be pretty hotheaded sometimes. I am definatley continuing to host with surpass, ive been here almost 2 years I think and like I said before the problems have been minimal. The only reason why I was angry/anxios/worried when this happened is because I am very passionate about my website, a few years ago I ddint know what html or a webserver was now I operate one of the most popular Michael Jackson fansites on the internet, I knew I could not afford to simply say OK upgrade me to a dedi and unsuspend me, i just could not afford a dedi and I still pretty certain my site does not on a regular basis use that type of resources, so I was worried I may lose my site for a prolonged amount of time. I do plan on growing my site and i want it to be more popular than ever, especially next year when we will see the return of the King Of Pop(Michael Jackson) witha brand new album, a dedicated is definatley the way I want to go, if you have any good deals or you would like to discuss some deals on a dedi with me feel free to email me as a Scotsman I always like the sound of a good deal! Martin __________________ www.mjtkop.com - The greatest Michael Jackson Fansite hosted proudly on a Surpass Dedicated Server.

August 9th, 2006, 8:29 PM	#44 (permalink)
GamingHybrid Bow before Surpass! Super #1 Joined in Sep 2004 1,547 posts Gave thanks: 91 Thanked 49 times	I see your fustrations, but as others have put, trying to bite off the heads of Surmunity members that are only hosting with Surpass (only a VERY few work at Surpass on Surmunity), so we are limited and just try to direct you to the path you want and try to clear things the most we can without the ability of server-side or accounting-side assistance. As a paying customer you have basic rights, but how they are exploited are limited. You were obviously allowed to rant on Surmunity, but that is not a customer right, it is a privilage that Surpass allowed this, since this forum was purchased by them as their own application and is hosted on their paid servers. Host Dime and Surpass Hosting are NOT THE SAME company, they share the same datacenter and are somewhat partners, but not the same company. Calling Host Dime is like me calling a neighbor to silence a loud party a neighbor they know are commiting. I've read the quote about the 1GB. What he was saying was even after resting records/server, they saw a constaint use of 1GB memory. The plan you have (and the highest each account can go for) allows a constain use of 512MB. A extra bonus that Surpass offers is 1GB or even 2GB memory BURST, meaning an every-once-in-a-while spike that passed your guarenteed memory amount. What the email was stating was your site was not using 1GB everyonce-in-a-while, but only 20% of the time, showing a constaint stream. This gives cut offs and possibly even harm for other's VPS accounts, in terms that they can't burst or might even be they can use their own amount. Hope that makes it clearer. Surpass does not have a number for anyone but Dedicated people. Why? Their phone systems would be clogged with the thousands of potiential calls. They don't have a department for such and thus rather use a ticketing system that queues ALL tickets, thus non are ignored, just waiting in a line. They give dedicated folks a number to call them directly since their server is monitored, but is customer-side monitored/cared. Anyways, glad to see after all this fustration and ranting, you are still reasonable an dsee Surpass is trying to help. Hopefully we could have helped as well, and hope everything goes better in the future. About the wanting of a dedicated server in the future, I got mine in June only cause of the sale going on (cause I wasnt in need of dedicated yet, but just could let the deal bypass). I love having dedicated, it is MUCH fun! I started an uptime meter here if you wanna get an idea of uptime/reliability. July wasn't too good just because I started the uptime monitor service 2 days before a big network issue, that was corrected for me in 30 minutes to an hour at most. This did screw the number though : /. August has been great so far though. And, as long as statistics are above or at 99.4%, I'm happy Above 98% I'm contient, below that I'm sad :'( But like that nothing yet, so I'm happy . Have a great day __________________ Wii Hotspot - Upcoming project! -http://www.wiihotspot.com Make a cPanel Login Form \| Why is my Account Suspended?

August 12th, 2006, 8:10 AM	#45 (permalink)
mjtkop Registered User Seasoned Poster Joined in Oct 2004 79 posts Gave thanks: 0 Thanked 0 times	Well as i type this the guys(and gals perhaps) are working like eager beavers building my brand spanking new dedi server, It is like I am 12 years old again waiting for santa to come, checking my email every 10 seconds for the welcome email, then Eman is kindly going to transfer my account from VPS to dedicated. NOt sure what I will do with my dedi yet, my main priority is making sure my site has no downtime and runs as smooth as..something thats really smooth, which hopefully the dedicated will do. I want to try and make a bit of cash off it as well, it will help pay for the mothly payments, but yea cant wait to get my dedi now, not many Michael Jackson fansites on thier own dedicated server. __________________ www.mjtkop.com - The greatest Michael Jackson Fansite hosted proudly on a Surpass Dedicated Server.

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