response time is not good at all

irmtfan · August 8th, 2006, 12:22 PM

i am a 2 years client and maybe im a loyal client in surpass.

currently my site is suspended because the cpu overloading and supporters want me to move to a dedicate server bevause my site has high trafic.

i think its a technical issue but finally they dont accept it in a sharing cpu server and i refused to get a dedi.

then i send a ticket to sales department and now its 8 hours that they dont send me a reply.

i want to ask about the response time? is this normal?
is this response time still continue in a dedicate server?

in the last year they reply to the ticket within 15 minuts.

**Bigjohn** · August 8th, 2006, 1:17 PM

What are the server specs for Pilot. Perhaps they can move your account to one of the new servers with the Opteron processors....

Did you ever figure out what script / application was using all the resource? Do you have SSH access? If so, you can login and run TOP... that will show you all the processes running under your ID...

John

irmtfan · August 8th, 2006, 1:32 PM

they said i have high traffic:
-----------
jadoogar jadoogaran.org 152.57 17.87 3.3
Top Process %CPU 99.9 /usr/bin/php index.php
Top Process %CPU 99.0 /usr/bin/php userinfo.php
Top Process %CPU 55.3 /usr/bin/php viewtopic.php
----------
i didnt have ssl and i dont think anyone in a shared server is permitted to use ssl.

moving to a dedicate server could be fine for me but i must think about this big jump a little more.

i just have one site and one domain.
i am not a reseller or something similar.
this is what i think about technical issue:

useing xoops 2.2.4 without problem until i install a ML hack
>>i have some open bb tags in my news for example:
[en] bla bla bla bla bla ....

is this can overload server or cause a server issue?

**Bigjohn** · August 8th, 2006, 1:42 PM

It would be a good idea to search the XOOPS community forums for other problems related to the multi-language hack... That could very well be it.

John

irmtfan · August 8th, 2006, 5:36 PM

the problem is support team dont think its a technical issue.
and also i has a "Home away from home" Rank in xoops and i totally sure there is no answer about this issue.

and a very strange thing is i dont see any downtime in pilot after closeing my news section( as i monitor it via uppanel)

but supporters still persist on suspend me for cpu overload.

**Emmanuel** · August 8th, 2006, 6:22 PM

Quote:

Originally Posted by irmtfan

they said i have high traffic:
-----------
jadoogar jadoogaran.org 152.57 17.87 3.3
Top Process %CPU 99.9 /usr/bin/php index.php
Top Process %CPU 99.0 /usr/bin/php userinfo.php
Top Process %CPU 55.3 /usr/bin/php viewtopic.php
----------

That is very extreme abuse please see this:

http://www.surpasshosting.com/content/rap.php

I think it is natural everyone doesn't want to upgrade and spend
more money on their websites. However these are the sites and issues
which cause servers to go down and be slow. The end effect is we have
over 100 upset customers in 1 server

**Bigjohn** · August 8th, 2006, 6:37 PM

irmtfan --

Those loads that Eman shows- 99% cpu for index.php? That has GOT to be a result of your 'multi language' hack.... Something is not right, and in this case it's not the server's fault...

**Emmanuel** · August 8th, 2006, 8:44 PM

based on account history this is the second time you were suspended for similar cpu abuse issues

irmtfan · August 18th, 2006, 1:20 PM

it is a technical issue
see this topic:
http://www.peak.ne.jp/xoops/modules/...#forumpost6128

even in my dedicate server its overload cpu with a single site.

August 8th, 2006, 12:22 PM	#1 (permalink)
irmtfan Registered User Comfy Contributor Joined in Jun 2004 127 posts Gave thanks: 0 Thanked 0 times	response time is not good at all i am a 2 years client and maybe im a loyal client in surpass. currently my site is suspended because the cpu overloading and supporters want me to move to a dedicate server bevause my site has high trafic. i think its a technical issue but finally they dont accept it in a sharing cpu server and i refused to get a dedi. then i send a ticket to sales department and now its 8 hours that they dont send me a reply. i want to ask about the response time? is this normal? is this response time still continue in a dedicate server? in the last year they reply to the ticket within 15 minuts. __________________ Ready For Romance first persian harry potter site: www.jadoogaran.org(means wizards.org in english) ٌWelcome dedi

August 8th, 2006, 1:17 PM	#2 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	What are the server specs for Pilot. Perhaps they can move your account to one of the new servers with the Opteron processors.... Did you ever figure out what script / application was using all the resource? Do you have SSH access? If so, you can login and run TOP... that will show you all the processes running under your ID... John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

August 8th, 2006, 1:32 PM	#3 (permalink)
irmtfan Registered User Comfy Contributor Joined in Jun 2004 127 posts Gave thanks: 0 Thanked 0 times	they said i have high traffic: ----------- jadoogar jadoogaran.org 152.57 17.87 3.3 Top Process %CPU 99.9 /usr/bin/php index.php Top Process %CPU 99.0 /usr/bin/php userinfo.php Top Process %CPU 55.3 /usr/bin/php viewtopic.php ---------- i didnt have ssl and i dont think anyone in a shared server is permitted to use ssl. moving to a dedicate server could be fine for me but i must think about this big jump a little more. i just have one site and one domain. i am not a reseller or something similar. this is what i think about technical issue: useing xoops 2.2.4 without problem until i install a ML hack >>i have some open bb tags in my news for example: [en] bla bla bla bla bla .... is this can overload server or cause a server issue? __________________ Ready For Romance first persian harry potter site: www.jadoogaran.org(means wizards.org in english) ٌWelcome dedi

August 8th, 2006, 1:42 PM	#4 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	It would be a good idea to search the XOOPS community forums for other problems related to the multi-language hack... That could very well be it. John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

August 8th, 2006, 5:36 PM	#5 (permalink)
irmtfan Registered User Comfy Contributor Joined in Jun 2004 127 posts Gave thanks: 0 Thanked 0 times	the problem is support team dont think its a technical issue. and also i has a "Home away from home" Rank in xoops and i totally sure there is no answer about this issue. and a very strange thing is i dont see any downtime in pilot after closeing my news section( as i monitor it via uppanel) but supporters still persist on suspend me for cpu overload. __________________ Ready For Romance first persian harry potter site: www.jadoogaran.org(means wizards.org in english) ٌWelcome dedi

August 8th, 2006, 6:37 PM	#7 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	irmtfan -- Those loads that Eman shows- 99% cpu for index.php? That has GOT to be a result of your 'multi language' hack.... Something is not right, and in this case it's not the server's fault... __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

August 8th, 2006, 8:44 PM	#8 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,823 posts Gave thanks: 10 Thanked 134 times	based on account history this is the second time you were suspended for similar cpu abuse issues __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

August 18th, 2006, 1:20 PM	#9 (permalink)
irmtfan Registered User Comfy Contributor Joined in Jun 2004 127 posts Gave thanks: 0 Thanked 0 times	it is a technical issue see this topic: http://www.peak.ne.jp/xoops/modules/...#forumpost6128 even in my dedicate server its overload cpu with a single site. __________________ Ready For Romance first persian harry potter site: www.jadoogaran.org(means wizards.org in english) ٌWelcome dedi

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