Account creation?? - Page 2

**Kayla** · August 17th, 2006, 8:05 PM

I sent you a PM over 30 minutes ago, did you get that at least? :x I pasted your welcome email, and resent the email itself.

**Kayla** · August 17th, 2006, 8:15 PM

Quote:

Originally Posted by miakeru

I didn't even receive login information. The only confirmation of payment that I received was the one sent out by PayPal. Hmm!

I just did a test order and the emails are coming in fine. (I've attached the image of the first email that came in after I ordered.)

So, this is really perplexing as to why you did not get them.

Manny- you seen to be receiving emails fine as well, but your VPS account is actually not activated yet. It should be within the next hour or so.

**Manny** · August 17th, 2006, 8:17 PM

I sent a support Ticket aswell but no response... i think i sent it to the wrong department though

anywho....

what is the average wait on these ??

i had a shared hosting account before and it was all done well before 24 hours... i think it was like 2 hours

**miakeru** · August 17th, 2006, 8:17 PM

Quote:

Originally Posted by Kayla

I just did a test order and the emails are coming in fine. (I've attached the image of the first email that came in after I ordered.)

So, this is really perplexing as to why you did not get them.

Weird.

Well, can I have them resent by chance?

**Manny** · August 17th, 2006, 8:17 PM

Great! thanx Kayla

**Kayla** · August 17th, 2006, 8:22 PM

Quote:

Originally Posted by miakeru

Weird.

Well, can I have them resent by chance?

Hmmm... I told you in an above post that I sent you a PM. :P Which included it... and that I resent..

PM sent at...

08-17-2006
miakeru
06:21 PM

**miakeru** · August 17th, 2006, 8:26 PM

Quote:

Originally Posted by Kayla

Hmmm... I told you in an above post that I sent you a PM. :P Which included it... and that I resent..

PM sent at...

I wasn't expecting two posts by you and didn't see it.

**MarkRH** · August 17th, 2006, 8:26 PM

Wonder if these emails are being consumed by ISP blacklists or something. One would think if they were, the emails would bounce-back to Surpass/Surmunity... provided they ever left the Surpass/Surmunity mail servers...

I never got my initial setup emails. I had to make an account on the helpdesk and submit a ticket to the sales dept to have them send me the information. On my last support issue, I noticed a reply to the ticket via the website but did not get the email associated with the reply until 5 hours later, other replies in that ticket thread actually arrived before that first one.

Something funky's goin on...

**Kayla** · August 17th, 2006, 8:29 PM

I just wish I could actually see the issue... I can get the emails fine to mac.com and gmail.com.

August 17th, 2006, 8:05 PM	#10 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	I sent you a PM over 30 minutes ago, did you get that at least? :x I pasted your welcome email, and resent the email itself. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

August 17th, 2006, 8:17 PM	#12 (permalink)
Manny Surpass Fan Seasoned Poster Joined in Apr 2004 Lives in Chicago Illinois USA Hosted on Spiffy 31 posts Gave thanks: 0 Thanked 0 times	I sent a support Ticket aswell but no response... i think i sent it to the wrong department though anywho.... what is the average wait on these ?? i had a shared hosting account before and it was all done well before 24 hours... i think it was like 2 hours __________________ Domain: www.pfl-net.com Server: Spiffy

August 17th, 2006, 8:17 PM	#14 (permalink)
Manny Surpass Fan Seasoned Poster Joined in Apr 2004 Lives in Chicago Illinois USA Hosted on Spiffy 31 posts Gave thanks: 0 Thanked 0 times	Great! thanx Kayla __________________ Domain: www.pfl-net.com Server: Spiffy

August 17th, 2006, 8:26 PM	#17 (permalink)
MarkRH Race Surpass Super #1 Joined in Jul 2006 Lives in Oklahoma City, OK Hosted on sh102 1,222 posts Gave thanks: 18 Thanked 86 times	Wonder if these emails are being consumed by ISP blacklists or something. One would think if they were, the emails would bounce-back to Surpass/Surmunity... provided they ever left the Surpass/Surmunity mail servers... I never got my initial setup emails. I had to make an account on the helpdesk and submit a ticket to the sales dept to have them send me the information. On my last support issue, I noticed a reply to the ticket via the website but did not get the email associated with the reply until 5 hours later, other replies in that ticket thread actually arrived before that first one. Something funky's goin on... __________________ SH102 : Mark Headrick - Blog - Gallery Pelicar \| Company of Valor \| Mysstie Wolfestar

August 17th, 2006, 8:29 PM	#18 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	I just wish I could actually see the issue... I can get the emails fine to mac.com and gmail.com. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

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