Dear support, Please do not update our MySQL configuration without our knowledge!

medikoo · January 5th, 2007, 4:55 PM

Today I approached one of my sites going terribly slow.
It looked like MySQL cache for some reason was not working.
I looked into my.conf file and it's content was same as one of mysql conf templates that comes with server binaries (in that case it was - my-small.conf).

I'm the only person that operates on my VPS account, so apart of me the only one who could do it was surpass support.
Someone who did it, didn't even left backup of my original configuration file(!).

Please, never do that!

I needed to spend some time revert my old configuration and turn on cache again.
If you think that our configuration is not wise for our hardware setup please contact us directly with that or ask if you can mess with configuration by yourself..
What you did now was just putting my site offline - on one of my sites main page load without cached query lasts 30 seconds, which really equals to not being accessible!

**Brandonnn** · January 6th, 2007, 12:28 AM

i don't think support would intentionally change your settings without you knowing. Are you sure no one else has access to your account?

medikoo · January 6th, 2007, 10:28 AM

Yeah I'm the only person that have root access and the only actually using shell. My other friend using one account through cpanel and even if he would have possibility he wouldn't think of messing with server configuration
All I can think of is surpass staff changing mysql configuration to least resource taking (as it's what was done) and I'm on most limited VPS account - so I presume that they may wanted to do so (?).
Other possible thing is that some update script, like cpanel's could do so but it never happened to me before (I'm for about 6 months on VPS) but I don't understand how really cpanel work. if I would knew how I would got rid of cpanel quickly as it's interacting into server configuration which makes me feel that I don't know what's going on, that's very annoying.
..and same time Spamassasin stopped working for me.. now I've just installed it outside of cpanel and it's ok now.

January 5th, 2007, 4:55 PM	#1 (permalink)
medikoo Registered User Seasoned Poster Joined in Jun 2004 Lives in Warsaw, Poland Hosted on saprus 69 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Dear support, Please do not update our MySQL configuration without our knowledge! Today I approached one of my sites going terribly slow. It looked like MySQL cache for some reason was not working. I looked into my.conf file and it's content was same as one of mysql conf templates that comes with server binaries (in that case it was - my-small.conf). I'm the only person that operates on my VPS account, so apart of me the only one who could do it was surpass support. Someone who did it, didn't even left backup of my original configuration file(!). Please, never do that! I needed to spend some time revert my old configuration and turn on cache again. If you think that our configuration is not wise for our hardware setup please contact us directly with that or ask if you can mess with configuration by yourself.. What you did now was just putting my site offline - on one of my sites main page load without cached query lasts 30 seconds, which really equals to not being accessible! __________________ medikoo.comvps mariusznsaprus www.medikoo.com

January 6th, 2007, 12:28 AM	#2 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,777 posts Gave thanks: 147 Thanked 151 times	i don't think support would intentionally change your settings without you knowing. Are you sure no one else has access to your account? __________________ poof

January 6th, 2007, 10:28 AM	#3 (permalink)
medikoo Registered User Seasoned Poster Joined in Jun 2004 Lives in Warsaw, Poland Hosted on saprus 69 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Yeah I'm the only person that have root access and the only actually using shell. My other friend using one account through cpanel and even if he would have possibility he wouldn't think of messing with server configuration All I can think of is surpass staff changing mysql configuration to least resource taking (as it's what was done) and I'm on most limited VPS account - so I presume that they may wanted to do so (?). Other possible thing is that some update script, like cpanel's could do so but it never happened to me before (I'm for about 6 months on VPS) but I don't understand how really cpanel work. if I would knew how I would got rid of cpanel quickly as it's interacting into server configuration which makes me feel that I don't know what's going on, that's very annoying. ..and same time Spamassasin stopped working for me.. now I've just installed it outside of cpanel and it's ok now. __________________ medikoo.comvps mariusznsaprus www.medikoo.com

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