Signed up december 18 2006 and got billed for Jan 2006 - jan 2007 - Page 2

MGutierrez · January 12th, 2007, 2:38 PM

I did register and submitted the ticket through helpdesk.
I submitted a new one refrencing the first one to see if they some how get it.
I've checked my spam folder already. Nothing there

Oh well, that's what I get for singing up an account close to christmas and new years.
I bet that when they were setting up my billing, they typed in 2006 instead of 2007.
How many of us havn't done that?

**DewKnight** · January 12th, 2007, 2:45 PM

You should not submit multiple tickets on the same issue, it can only confuse and delay things. If you can see the ticket in the help desk, and you got a confirmation email, then sup[port has your ticket, and will get to it in the order that it was received.

And since you're new to Surpass, welcome!

Tsikura · January 12th, 2007, 2:50 PM

Quote:

Originally Posted by GamingHybrid

Actually, I'd like tech support to be faster and more active. Most of the time, it is tech and not billing that is an issue. For this client, however, it is billing.

Best to keep at it. Are you registered at the HelpDesk (requires a whole new registration seperate from hosting account and forum account)? If not, doing so allows better tracking of the tickets for you and staff. This meaning, you can keep checking up on the ticket via the HelpDesk and not be blind via the email method. This will also ensure that your spambox does not filter Surpass emails.

In fact, check your spambox if your going by email, as it could have been sent there.

Of course but unless Billing has a bunch of orders/questions to go through, they should be pretty active between 9am-5pm. Tech Support should be just as active 24/7, maybe even more with the resources available.

MGutierrez · January 12th, 2007, 5:08 PM

Thanks guys for the advise and the welcoming.

I was just panicking because I didn't want the server to be suspended and the supposed cut off time was coming close.

January 12th, 2007, 2:45 PM	#11 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,648 posts Gave thanks: 95 Thanked 188 times	You should not submit multiple tickets on the same issue, it can only confuse and delay things. If you can see the ticket in the help desk, and you got a confirmation email, then sup[port has your ticket, and will get to it in the order that it was received. And since you're new to Surpass, welcome! __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

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January 12th, 2007, 2:38 PM	#10 (permalink)
MGutierrez Registered User Fresh Surpasser Joined in Jan 2007 7 posts Gave thanks: 1 Thanked 0 times	I did register and submitted the ticket through helpdesk. I submitted a new one refrencing the first one to see if they some how get it. I've checked my spam folder already. Nothing there Oh well, that's what I get for singing up an account close to christmas and new years. I bet that when they were setting up my billing, they typed in 2006 instead of 2007. How many of us havn't done that?

January 12th, 2007, 5:08 PM	#13 (permalink)
MGutierrez Registered User Fresh Surpasser Joined in Jan 2007 7 posts Gave thanks: 1 Thanked 0 times	Thanks guys for the advise and the welcoming. I was just panicking because I didn't want the server to be suspended and the supposed cut off time was coming close.

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