Signed up december 18 2006 and got billed for Jan 2006 - jan 2007

MGutierrez · January 11th, 2007, 11:52 PM

Quite a problem I have here.
I submitted a ticket (CRU-920262) Jan 11 2007 at 11:45AM and now it's 10:51PM without a response.

I recieved an email Jan 10 2007 at 2 PM indicating that if I didn't pay the amount due from Jan 2006 through Dec 2006 that my services would be suspended in 48 hours!

I'm writing here in the forum because I really need someone to take a look at this since I really would hate to lose my account over an error like this.

I even payed for Jan 2006 thinking I was making the payment for Jan 2007!

HELP!

**DewKnight** · January 12th, 2007, 12:19 AM

Sales/billing works the normal 9-5 schedule, so it may take a bit longer for a reply from them than from normal support. You have 48 hours, which is plenty of time for billing to work that out for you.

MGutierrez · January 12th, 2007, 12:26 AM

Yea, but those 48 hours started on the 10th at 2pm, so technically, I have till tomorrow at 2 pm to get this resolved.
But thank you for letting me know what the billing hours are. I'll keep it in mind next time.

MGutierrez · January 12th, 2007, 1:02 PM

can anyone help me?
There's still no reply to the ticket

it's been over 24Hrs and I still havn't heard anything yet.
I can't afford to pay the whole bill to stop this, it's over $2000 and beside's, it's an error with billing.

**DewKnight** · January 12th, 2007, 1:50 PM

These forums are user-to-user support only. The admins occasionally drop by, but there is nothing we here can do to help with this. The help desk is the only way.

MGutierrez · January 12th, 2007, 2:01 PM

Thanks, I wasn't aware of that.

Tsikura · January 12th, 2007, 2:01 PM

I'd expect for billing to be the most active asides from their work hours.

**DewKnight** · January 12th, 2007, 2:09 PM

Yes, they should be able to quickly sort it out for you, there may just be an influx of billing tickets at the moment

**GamingHybrid** · January 12th, 2007, 2:20 PM

Quote:

Originally Posted by Tsikura

I'd expect for billing to be the most active asides from their work hours.

Actually, I'd like tech support to be faster and more active. Most of the time, it is tech and not billing that is an issue. For this client, however, it is billing.

Best to keep at it. Are you registered at the HelpDesk (requires a whole new registration seperate from hosting account and forum account)? If not, doing so allows better tracking of the tickets for you and staff. This meaning, you can keep checking up on the ticket via the HelpDesk and not be blind via the email method. This will also ensure that your spambox does not filter Surpass emails.

In fact, check your spambox if your going by email, as it could have been sent there.

January 11th, 2007, 11:52 PM	#1 (permalink)
MGutierrez Registered User Fresh Surpasser Joined in Jan 2007 7 posts Gave thanks: 1 Thanked 0 times	Signed up december 18 2006 and got billed for Jan 2006 - jan 2007 Quite a problem I have here. I submitted a ticket (CRU-920262) Jan 11 2007 at 11:45AM and now it's 10:51PM without a response. I recieved an email Jan 10 2007 at 2 PM indicating that if I didn't pay the amount due from Jan 2006 through Dec 2006 that my services would be suspended in 48 hours! I'm writing here in the forum because I really need someone to take a look at this since I really would hate to lose my account over an error like this. I even payed for Jan 2006 thinking I was making the payment for Jan 2007! HELP!

January 12th, 2007, 12:19 AM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,724 posts Gave thanks: 98 Thanked 190 times	Sales/billing works the normal 9-5 schedule, so it may take a bit longer for a reply from them than from normal support. You have 48 hours, which is plenty of time for billing to work that out for you. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

January 12th, 2007, 1:50 PM	#5 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,724 posts Gave thanks: 98 Thanked 190 times	These forums are user-to-user support only. The admins occasionally drop by, but there is nothing we here can do to help with this. The help desk is the only way. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

January 12th, 2007, 2:09 PM	#8 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,724 posts Gave thanks: 98 Thanked 190 times	Yes, they should be able to quickly sort it out for you, there may just be an influx of billing tickets at the moment __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

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January 12th, 2007, 12:26 AM	#3 (permalink)
MGutierrez Registered User Fresh Surpasser Joined in Jan 2007 7 posts Gave thanks: 1 Thanked 0 times	Yea, but those 48 hours started on the 10th at 2pm, so technically, I have till tomorrow at 2 pm to get this resolved. But thank you for letting me know what the billing hours are. I'll keep it in mind next time.

January 12th, 2007, 1:02 PM	#4 (permalink)
MGutierrez Registered User Fresh Surpasser Joined in Jan 2007 7 posts Gave thanks: 1 Thanked 0 times	can anyone help me? There's still no reply to the ticket it's been over 24Hrs and I still havn't heard anything yet. I can't afford to pay the whole bill to stop this, it's over $2000 and beside's, it's an error with billing.

January 12th, 2007, 2:01 PM	#6 (permalink)
MGutierrez Registered User Fresh Surpasser Joined in Jan 2007 7 posts Gave thanks: 1 Thanked 0 times	Thanks, I wasn't aware of that.

January 12th, 2007, 2:01 PM	#7 (permalink)
Tsikura Registered User Comfy Contributor Joined in Apr 2006 Lives in New York Hosted on VPS-5 179 posts Gave thanks: 8 Thanked 10 times	I'd expect for billing to be the most active asides from their work hours.

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