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Old February 27th, 2007, 12:41 PM   #1 (permalink)
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Complaints Department ?

If I'm getting nowhere with Support regarding an ongoing problem, who do we complain to?
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Old February 27th, 2007, 1:29 PM   #2 (permalink)
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Post your ticket here for benefit of anyone FROM surpass who happens to see...
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Old February 27th, 2007, 1:33 PM   #3 (permalink)
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Thanks, the problem is with:

PLEASE HELP: Error: 553 Can't open that file
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Old February 27th, 2007, 3:35 PM   #4 (permalink)
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there has to be someone we can complain to about the standard of support we've had..today they've totally killed our website and we'll had no replies to our last email. Perhaps we're being ignored now ??? After years of being with Surpass, and prasing them for everything they do, this is extremely dissappointing.
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Old February 27th, 2007, 4:28 PM   #5 (permalink)
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The only related department they have this would fall under is to file a ticket at the help desk with Abuse and Security. That and the forum are the only known options I am aware of.
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This user thanks Skipdawg for this great post!
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