Made the Switch Ready to Bail - Page 2

djslim · March 13th, 2007, 7:43 PM

the spa.snap.com is a preview thing. When you highlight a link it show a preview of the site you will go to. kind of like google preview in the search engine

**Kayla** · March 13th, 2007, 7:45 PM

Please post again here, if you see any other sign of slowness, I will log into the site ASAP at that time.

djslim · March 13th, 2007, 7:46 PM

Quote:

Originally Posted by Kayla

Please post again here, if you see any other sign of slowness, I will log into the site ASAP at that time.

I have disabled snap. keeping my fingers crossed for tonight. thanks Kayla I will let you know

djslim · March 13th, 2007, 9:32 PM

site went down

djslim · March 13th, 2007, 9:53 PM

so here we are half way through the episode tonight and of course no one can connect to blog. Once again shit has failed and the server is up in smoke. time to start shopping the net for a new hosting provider. I have given up. I am losing people by the second. In 10 minutes I got 15 emails from people wondering what is going on. I have to say I have no clue because I don't. Peace out surpass. You blew it.

djslim · March 13th, 2007, 10:32 PM

back online. hope it stays

**Kayla** · March 14th, 2007, 3:41 AM

If your site was causing issues on shared, and now on dedicated, then something is going wrong directly because of your site activity.

Let's take a look at what's been happening. You said you were halfway through tonight's episode, and that's when the server failed. That is when you had the most visitors, right? If there are multiple users on your site at a given time, requesting certain scripts and processes, then all of that adds up quickly.

Your site is pulling in a lot of information from outside sources, from Amazon to blog user communities. This may not be causing anything but it just shows that your site has a lot going on behind the scenes. And it's about a very popular television show and event.

You can't expect the site to run as if no one's actually using it. At least if you aren't prepared for it.

It looks like you'll need more memory on your server, that is all there is to it really. You don't have enough still. Getting a server upgrade is easy to do. I understand you've already had more than a few, but it doesn't seem to be over. It's either this, or there needs to be more site optimization. I personally do not see why such extreme load is occurring.

**Emmanuel** · March 14th, 2007, 3:52 AM

Quote:

Originally Posted by djslim

so here we are half way through the episode tonight and of course no one can connect to blog. Once again shit has failed and the server is up in smoke. time to start shopping the net for a new hosting provider. I have given up. I am losing people by the second. In 10 minutes I got 15 emails from people wondering what is going on. I have to say I have no clue because I don't. Peace out surpass. You blew it.

I am sure you can see we are helping you diligently, we are answering your calls, tickets and forum posts despite your rudeness and very unprofessional behavior. Your frustration I do understand and I do apologize you are having these issues. However I think you have not realized the issue is within the software your running and not the host. So moving will not fix the issue as you will carry it with you no matter what server you move to. We are working hard to get this resolved for you asap. It is unfortunately not an easy process and is taking some time to narrow down and troubleshoot.

**deastwood** · March 14th, 2007, 9:14 AM

emmanuel has a valid point, wherever you go it will continue as it definately doesnt sound like the hardware, so i think its best from your point of view to see what comes of troubleshooting

March 13th, 2007, 7:45 PM	#11 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Please post again here, if you see any other sign of slowness, I will log into the site ASAP at that time. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

March 14th, 2007, 3:41 AM	#16 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	If your site was causing issues on shared, and now on dedicated, then something is going wrong directly because of your site activity. Let's take a look at what's been happening. You said you were halfway through tonight's episode, and that's when the server failed. That is when you had the most visitors, right? If there are multiple users on your site at a given time, requesting certain scripts and processes, then all of that adds up quickly. Your site is pulling in a lot of information from outside sources, from Amazon to blog user communities. This may not be causing anything but it just shows that your site has a lot going on behind the scenes. And it's about a very popular television show and event. You can't expect the site to run as if no one's actually using it. At least if you aren't prepared for it. It looks like you'll need more memory on your server, that is all there is to it really. You don't have enough still. Getting a server upgrade is easy to do. I understand you've already had more than a few, but it doesn't seem to be over. It's either this, or there needs to be more site optimization. I personally do not see why such extreme load is occurring. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

March 14th, 2007, 9:14 AM	#18 (permalink)
deastwood Surpass Fan Super #1 Joined in Mar 2006 1,024 posts Gave thanks: 66 Thanked 55 times	emmanuel has a valid point, wherever you go it will continue as it definately doesnt sound like the hardware, so i think its best from your point of view to see what comes of troubleshooting __________________ Oxygen Solutions - Main Website MoneyScience - Latest Project

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March 13th, 2007, 7:43 PM	#10 (permalink)
djslim Idol Blogger Seasoned Poster Joined in Jun 2006 Lives in Endicott, NY Hosted on SH68 and off surpass 68 posts Gave thanks: 7 Thanked 2 times	the spa.snap.com is a preview thing. When you highlight a link it show a preview of the site you will go to. kind of like google preview in the search engine

March 13th, 2007, 9:32 PM	#13 (permalink)
djslim Idol Blogger Seasoned Poster Joined in Jun 2006 Lives in Endicott, NY Hosted on SH68 and off surpass 68 posts Gave thanks: 7 Thanked 2 times	site went down

March 13th, 2007, 9:53 PM	#14 (permalink)
djslim Idol Blogger Seasoned Poster Joined in Jun 2006 Lives in Endicott, NY Hosted on SH68 and off surpass 68 posts Gave thanks: 7 Thanked 2 times	so here we are half way through the episode tonight and of course no one can connect to blog. Once again shit has failed and the server is up in smoke. time to start shopping the net for a new hosting provider. I have given up. I am losing people by the second. In 10 minutes I got 15 emails from people wondering what is going on. I have to say I have no clue because I don't. Peace out surpass. You blew it.

March 13th, 2007, 10:32 PM	#15 (permalink)
djslim Idol Blogger Seasoned Poster Joined in Jun 2006 Lives in Endicott, NY Hosted on SH68 and off surpass 68 posts Gave thanks: 7 Thanked 2 times	back online. hope it stays

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