Is anyone at Surpass working on our server? - Page 2

**Emmanuel** · June 10th, 2007, 12:40 AM

You can always call 407.756.1126 ext 4 and reference you have a ticket in "surpass" desk with the ticket #

snide · June 10th, 2007, 9:22 AM

Hey E,

Prompt # 4 has never worked for me. Once you press 4 the phone call is immediately dropped. I first explained this to a rep back in Feb when my Dedi failed and I called for an update. As of last week (Wednesday) when I called for an update on a submitted ticket it stilldidn't work.

**Paul** · June 11th, 2007, 6:32 AM

Quote:

Originally Posted by snide

Hey E,

Prompt # 4 has never worked for me. Once you press 4 the phone call is immediately dropped. I first explained this to a rep back in Feb when my Dedi failed and I called for an update. As of last week (Wednesday) when I called for an update on a submitted ticket it stilldidn't work.

Hello,

I've heard this twice now, Would be around to do some testing with me tomorrow to attempt to reproduce this problem?

Please let me know.

**Emmanuel** · June 11th, 2007, 6:33 AM

Quote:

Originally Posted by snide

Hey E,

Prompt # 4 has never worked for me. Once you press 4 the phone call is immediately dropped. I first explained this to a rep back in Feb when my Dedi failed and I called for an update. As of last week (Wednesday) when I called for an update on a submitted ticket it stilldidn't work.

That is weird, I just tested it and works. We been getting thousands of calls since June 1 2007 so I wonder why you see this issue

Can you try from land line or cell?

snide · June 11th, 2007, 9:27 AM

I usually call from my cell phone. I won't be able to help test this until after 1630 today, if still needed. If I recall, I usually press prompt six or eight from my cell phone to get transferred to sales or a billing rep. They usually transfer me or give me status.

snide · June 11th, 2007, 10:19 AM

I just tried calling from my work phone and prompt four successfully connected to the technical support adviser queue.

Maybe it's just my cell phone.

**Dan** · June 11th, 2007, 3:12 PM

That's odd.. I hear allll the time that people have trouble calling the Billing extension.. but never Tech Support.

June 10th, 2007, 12:40 AM	#10 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,824 posts Gave thanks: 10 Thanked 134 times	You can always call 407.756.1126 ext 4 and reference you have a ticket in "surpass" desk with the ticket # __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

June 10th, 2007, 9:22 AM	#11 (permalink)
snide Registered User Super #1 Joined in Jul 2003 Lives in So. NJ 1,557 posts Gave thanks: 0 Thanked 9 times	Hey E, Prompt # 4 has never worked for me. Once you press 4 the phone call is immediately dropped. I first explained this to a rep back in Feb when my Dedi failed and I called for an update. As of last week (Wednesday) when I called for an update on a submitted ticket it stilldidn't work. __________________ Dime13 \| Pass17

June 11th, 2007, 9:27 AM	#14 (permalink)
snide Registered User Super #1 Joined in Jul 2003 Lives in So. NJ 1,557 posts Gave thanks: 0 Thanked 9 times	I usually call from my cell phone. I won't be able to help test this until after 1630 today, if still needed. If I recall, I usually press prompt six or eight from my cell phone to get transferred to sales or a billing rep. They usually transfer me or give me status. __________________ Dime13 \| Pass17

June 11th, 2007, 10:19 AM	#15 (permalink)
snide Registered User Super #1 Joined in Jul 2003 Lives in So. NJ 1,557 posts Gave thanks: 0 Thanked 9 times	I just tried calling from my work phone and prompt four successfully connected to the technical support adviser queue. Maybe it's just my cell phone. __________________ Dime13 \| Pass17

June 11th, 2007, 3:12 PM	#16 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,744 posts Gave thanks: 152 Thanked 184 times	That's odd.. I hear allll the time that people have trouble calling the Billing extension.. but never Tech Support. __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

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