Is anyone at Surpass working on our server?

**NovaRod** · June 8th, 2007, 7:43 PM

Been down for days now.Last update was someone from level 3 was going to look at it. Take a peek at www.millbrookareachamber.com to see why I'm a lttle ticked off right now. No commnications from Surpass period. Hopefully someone working there is watching the forum...

**NovaRod** · June 8th, 2007, 8:04 PM

Quote:

Originally Posted by Emmanuel

Geoff,

If at anytime you want to escalate an issue feel free to contact me or mike or kayla.
There is no reason for any client to ever doubt our service, price, or credibility. We will do whatever it takes to make you happy at our expense

Hey Eman, left you a phone mail on the hotline two days ago and you never responded (neither did anyone else!).

email me at novrod_at_gmail_dot_com if you'd lke to discuss (since my DEDICATED server has been pretty much useless for the past several days I can't use my regular email). All I've wanted was an explanation as to why the server is broke and if anyone is working on it. We've exchanged emails in the past and you know I've always supported Surpass and will work with your staff on anything that's needed to resolve any problem, but it looks as though my problem is totally falling on deaf ears. We really struggled with going to a dedicated and thought our customers deserved it so our company went into this at a financial loss because we could make a case for many other local businesses to sign up. We have a lot hanging on this and it may just kill our company mainly due to lack of communication from surpass support. Barb, the owner, is so pi**ed off with Surpass now that Dave and I will need to do some major convincing to keep her on board.

I am posting here because I have no other way to contact Surpass as we've tried the ticket path but no response.

Any ideas?
Rod

**Brandonnn** · June 8th, 2007, 8:18 PM

novarod please reference your ticket number. I understand you are frustrated but please keep everything in one thread.

**Jason** · June 8th, 2007, 9:32 PM

We apologize for the delay in our response to your ticket. Currently our 3rd Level Support team has been swamped with support requests. We have found your ticket and are taking care of this issue immediately.

**NovaRod** · June 8th, 2007, 9:40 PM

Dave is working the issue. I am in New York on the road. Jason just called the owner. It's a start...

**NovaRod** · June 8th, 2007, 9:46 PM

Ticket #AKT-701697

**Geoff** · June 9th, 2007, 6:33 AM

i must say, starting with mr fern a few weeks ago, there has been a steady increase in complaints from dedicated customers. Theres currently like 3 or maybe 4 clients in the last day or two with issues. a step up from a few a month.

**NovaRod** · June 9th, 2007, 6:45 AM

I just tried getting to any of the sites on my server. Nothng...Dave had called me late last night saying it was up, but it's still down.

I'm weary of this...It's still broke...I can't even resolve the ip

**Emmanuel** · June 10th, 2007, 12:35 AM

Quote:

Originally Posted by NovaRod

Nothng...Dave had called me late last night saying it was up, but it's still down.

I'm weary of this...It's still broke...I can't even resolve the ip

I read the ticket, it appears you have been helped along this whole time, at times when you reply to the ticket it puts it to the bottom of the queue as it sees it as a new reply.

Although it was not been down this whole time, there appears to be some issues on the driver
which I will monitor personally.

June 8th, 2007, 7:43 PM	#1 (permalink)
NovaRod Surpass Fan Comfy Contributor Joined in Nov 2005 Lives in Alabama Hosted on Dedicated 232 posts Gave thanks: 33 Thanked 9 times	Is anyone at Surpass working on our server? Been down for days now.Last update was someone from level 3 was going to look at it. Take a peek at www.millbrookareachamber.com to see why I'm a lttle ticked off right now. No commnications from Surpass period. Hopefully someone working there is watching the forum... __________________ Dedicated Server cosmicgeeks.com Server Load

June 8th, 2007, 8:18 PM	#3 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,777 posts Gave thanks: 147 Thanked 151 times	novarod please reference your ticket number. I understand you are frustrated but please keep everything in one thread. __________________ poof Last edited by Brandonnn; June 8th, 2007 at 8:23 PM..

June 8th, 2007, 9:40 PM	#5 (permalink)
NovaRod Surpass Fan Comfy Contributor Joined in Nov 2005 Lives in Alabama Hosted on Dedicated 232 posts Gave thanks: 33 Thanked 9 times	Dave is working the issue. I am in New York on the road. Jason just called the owner. It's a start... __________________ Dedicated Server cosmicgeeks.com Server Load

June 8th, 2007, 9:46 PM	#6 (permalink)
NovaRod Surpass Fan Comfy Contributor Joined in Nov 2005 Lives in Alabama Hosted on Dedicated 232 posts Gave thanks: 33 Thanked 9 times	Ticket #AKT-701697 __________________ Dedicated Server cosmicgeeks.com Server Load

June 9th, 2007, 6:33 AM	#7 (permalink)
Geoff Yabadabadoo Super #1 Joined in Nov 2004 Lives in B.C., Canada Hosted on Dedicated 1,013 posts Gave thanks: 7 Thanked 28 times	i must say, starting with mr fern a few weeks ago, there has been a steady increase in complaints from dedicated customers. Theres currently like 3 or maybe 4 clients in the last day or two with issues. a step up from a few a month. __________________ Geoff Ellis - Surpass Dedicated Server Customer www.adepttechs.net

June 8th, 2007, 9:32 PM	#4 (permalink)
Jason Surpass Staff Fresh Surpasser Joined in Dec 2005 Lives in Orlando, FL Hosted on n/a 2 posts Gave thanks: 0 Thanked 0 times	We apologize for the delay in our response to your ticket. Currently our 3rd Level Support team has been swamped with support requests. We have found your ticket and are taking care of this issue immediately.

June 9th, 2007, 6:45 AM	#8 (permalink)
NovaRod Surpass Fan Comfy Contributor Joined in Nov 2005 Lives in Alabama Hosted on Dedicated 232 posts Gave thanks: 33 Thanked 9 times	I just tried getting to any of the sites on my server. Nothng...Dave had called me late last night saying it was up, but it's still down. I'm weary of this...It's still broke...I can't even resolve the ip __________________ Dedicated Server cosmicgeeks.com Server Load

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