medikoo

ok.. finally.. huh.. thanks
Sorry about wallpapering forum with call for help.. but I just didn't know what to do.

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medikoo.comvps
mariusznsaprus

www.medikoo.com

Mike

Please let me know your reason for spamming each forum before I ban you from this community.

You can simply ask for a manager in a ticket to have your situation esclated
We had your ticket in queue we were just gathering facts, of which you could have been up front with to promote your resolve

in Cannot login to virtuozzo VPS panel and through SSH (WOH-364759) you wrote:
> If it's not above - then what's happened later:
>
> Right after playing with those packers (described above) I noticed that window in terminal hasn't got no more special coloring on file.. it was weird.. but I didn't checked that further.
> Real problem appeared to me when I was trying to download new version of zip for web.. wget throwed error saying that he misses some file (I don't remember which one)..
> It was surprising to me.. so (stupidly) I decided to log off and log on..
> I logged off.. but couldn't log on again.. and then I posted that ticket
>
> What else I've done at about same time:
>
> - it /tmp/ folder I deleted 2 files (about 2GB in size each) I believe they were results of my try of zipping /home folder - it went bigger than 2GB and zip didn't handled it and left weird named file weightting 2GB (It's how I understood it)
>
> - when dealing with 2GB limit I was trying to read what filesystem I'm using on VPS.. I used few commands (found on web) to get that information - I believe they were just displaying information and not messing with actual file system...
>
> And that's all that comes to my mind

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Mike
Surpass Special Operations

Mike

The spamming was really not necessary and really not kind


If you need a solution with phone support then let us know, we'll help you as we have other outlets and can provide that assistance upon request.

You could have been more upfront with the work you were doing on your account that caused this downtime.

.....

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Mike
Surpass Special Operations

medikoo

Mike I'm sorry I did that.. I did that before I saw your reply..
Please understand my frustration.. I didn't at all know what was going on... few months ago I've gone through real hijack of my account and all my data was permanently erased (you had no backups).. I spend few weeks to bring all back..
..and now first I lost all ability to connect to my server (which I thought might be cause of my stupid error.. but I couldn't be sure (I described in first ticket what error of mine could lead to that)) and then after few hours my sites just turned off.. then I went anxious that it's another hijack... and support was still sleeping!
I felt totally helpless..
I put another ticket that I'm afraid that my account could have been hijacked (very important message that should be dealed quickly).. and it was just ignored again :/

Please remove all my spam posts (I wanted to do it by myself but I'm unable to).
Again I'm very sorry for that - as I said I just didn't know how to get your attention - it was act of my frustration with support that's all :/

In terms of support I'd love to get phone line support.. but how much extra it would cost and will it be real 24h support? - not what I've experienced in last hours.. as really, really it shouldn't happen on your side.. normally this problem should be resolved within 1-2 hours of my first post.

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medikoo.comvps
mariusznsaprus

www.medikoo.com

DewKnight

I merged all your threads together and put them aside. Really uncalled for, especially in a user-to-user support forum

What I've seen happen, and what probably happened to you, is during that time that nobody responded to you, they had actually sent the ticket to the next department, and that next department was gathering information, trying to see exactly what was happening. Sometimes it seems they'll forget to tell you they're looking into the issue.

Phone support has been discussed, and yes, it would cost extra, being as the whole business is based around a ticket system. You can search the forums for the countless conversations we've had on phone and chat support.

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medikoo

I doubt that they were looking into my issue all that time..
as there's not much really to look into.. just 1 hour ago I got information that they're in there and that they see that indeed there's something missing.
I hope they already get my message that most probably all the trouble was cause my command 'gzip -1 -r etc' while being in root (I wanted to test does gzip work against folder and I wasn't aware that gzip replaces files (removes originals) :/).. hopefully just bringing back original files will fix issue...

Thanks for info I'll look into forums for info about Phone support

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medikoo.comvps
mariusznsaprus

www.medikoo.com

Mike

medikoo,
Maybe your doing something wrong if you are constantly being hacked/hijacked and are removing files and running scripts without knowing what they are?
VPS is a great environment for testing, but please be a little respectful when obtaining support, we are people too.
Ask for a Manager if your ticket isn't being handled properly or as quick as you need.
Thanks

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Mike
Surpass Special Operations

Mike

Please ask in your open ticket about phone support options.

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Mike
Surpass Special Operations

medikoo

Which way should I ask for Manager in such case? Should I post another ticket?

__________________
medikoo.comvps
mariusznsaprus

www.medikoo.com