Nameservers and custom nameservers just not working

EHRob · September 25th, 2007, 11:20 AM

Hey there,

I received in my welcome email the IPs to point my custom nameservers; ns1.mysite.com and ns2.mysite.com too. I've done this via Namecheap.

I then forwarded my domain to mysite.com too but my domain is not loading at all, it's just not showing anything. Is there anything else i have to do from here to make this work?

Thanks

**DewKnight** · September 25th, 2007, 2:20 PM

Can you post your url here to see if it works for us? With nameservers changes, you sometimes ave to wait a couple of days for it to change throughout the world. But it may have not been set up correctly, and you'd be waiting for nothing. Either way, we can check it out from here and help you out.

EHRob · September 25th, 2007, 4:52 PM

Hey Dew

It seems to be a problem with the setup, but the long waits for staff to reply to my tickets are quite annoying

I wanted this resolved earlier today, the opportunity of getting a big client has passed, but nevermind

Hopefully this will be resolved asap.

EHRob · September 25th, 2007, 6:30 PM

No response yet from support, its been 3 hours since the last update when the last person responded said it wouldnt be long for another update, I sure hope support isn't like this all the time with Surpass.

Ticket ID: OIS-639887

**removed** · September 25th, 2007, 6:50 PM

Please don't bump your tickets to try to get a faster response -- doing so only moves them back to the bottom of the queue. This is what's been happening with your current ticket.

Someone's going to take care of this for you shortly, just be patient while they look into it...

September 25th, 2007, 11:20 AM	#1 (permalink)
EHRob Registered User Seasoned Poster Joined in Sep 2007 33 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Nameservers and custom nameservers just not working Hey there, I received in my welcome email the IPs to point my custom nameservers; ns1.mysite.com and ns2.mysite.com too. I've done this via Namecheap. I then forwarded my domain to mysite.com too but my domain is not loading at all, it's just not showing anything. Is there anything else i have to do from here to make this work? Thanks

September 25th, 2007, 2:20 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,724 posts Gave thanks: 98 Thanked 190 times	Can you post your url here to see if it works for us? With nameservers changes, you sometimes ave to wait a couple of days for it to change throughout the world. But it may have not been set up correctly, and you'd be waiting for nothing. Either way, we can check it out from here and help you out. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

September 25th, 2007, 6:50 PM	#5 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,794 posts Gave thanks: 10 Thanked 277 times	Please don't bump your tickets to try to get a faster response -- doing so only moves them back to the bottom of the queue. This is what's been happening with your current ticket. Someone's going to take care of this for you shortly, just be patient while they look into it... __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

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September 25th, 2007, 4:52 PM	#3 (permalink)
EHRob Registered User Seasoned Poster Joined in Sep 2007 33 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Hey Dew It seems to be a problem with the setup, but the long waits for staff to reply to my tickets are quite annoying I wanted this resolved earlier today, the opportunity of getting a big client has passed, but nevermind Hopefully this will be resolved asap.

September 25th, 2007, 6:30 PM	#4 (permalink)
EHRob Registered User Seasoned Poster Joined in Sep 2007 33 posts Gave thanks: 3 Thanked 1 Time in 1 Post	No response yet from support, its been 3 hours since the last update when the last person responded said it wouldnt be long for another update, I sure hope support isn't like this all the time with Surpass. Ticket ID: OIS-639887

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